Sauce Labs vs. TestComplete

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Sauce Labs
Score 6.5 out of 10
N/A
Sauce Labs is a cloud-based platform for automated testing of desktop and mobile applications. It is designed to be instantly scalable, since it is optimized for continuous integration workflows. (The vendor says that when tests are automated and run in parallel on multiple virtual machines across many different browser, platform and device combinations, testing time is reduced and developer time is freed up from managing infrastructure.) The Sauce Labs testing cloud is intended to be paired…
$19
per month
TestComplete
Score 7.0 out of 10
N/A
TestComplete is a GUI test automation tool that enables users of all skill levels to test the UI of every desktop, web, and mobile application. TestComplete is best suited for testers, automation engineers, and QA teams in any industry.
$2,256
per license
Pricing
Sauce LabsTestComplete
Editions & Modules
Live Testing
$19.00
per month
Virtual Cloud
$149.00
per month
Node-Locked Base
2,256
per license
Node-Locked Pro
3,950
per license
Float - Base
5,077
per license
Float - Pro
7,901
per license
Offerings
Pricing Offerings
Sauce LabsTestComplete
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsFree service available for Open Source projects.Pay for only the modules needed. TestComplete Pro includes all three modules: desktop, web, and mobile, at a bundled price point, as well as access to the parallel testing engine, TestExecute. TestComplete has additional add-ons, including TestExecute and the Intelligent Quality Add-On.
More Pricing Information
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User Ratings
Sauce LabsTestComplete
Likelihood to Recommend
6.7
(159 ratings)
6.3
(88 ratings)
Likelihood to Renew
9.3
(20 ratings)
8.1
(6 ratings)
Usability
8.4
(20 ratings)
7.8
(7 ratings)
Availability
10.0
(4 ratings)
-
(0 ratings)
Performance
8.0
(4 ratings)
-
(0 ratings)
Support Rating
8.3
(15 ratings)
6.6
(7 ratings)
Implementation Rating
7.5
(6 ratings)
6.7
(4 ratings)
Configurability
8.2
(3 ratings)
-
(0 ratings)
Ease of integration
9.1
(2 ratings)
-
(0 ratings)
Product Scalability
10.0
(4 ratings)
-
(0 ratings)
Vendor post-sale
9.0
(4 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(4 ratings)
-
(0 ratings)
User Testimonials
Sauce LabsTestComplete
Likelihood to Recommend
Sauce Labs
Having used some of the competitor's tools over the year I would say that SauceLabs provides a lot of value for money if you plan to run long sets of tests with high frequencies. Paying for a single slot means you can run tests whenever you want without creeping costs but it does make running tests in parallel require an extra slot. Currently, our test suite takes over three hours to run and at the moment it is cost prohibitive to purchase an extra slot. However, having access to live testing and integration with Appium is great.
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SmartBear
Best suited to smaller unit test or tests broken up, couple of forms at a time Not suited - larger regressions test involving multiple systems. - my main regression involving payments has been unsuccessful for the last 3 years despite all working fine separately and while being watched
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Pros
Sauce Labs
  • Provides a comprehensive selection of browser and platform versions for test automation and CI/CD pipeline support
  • Provides a rich selection of browser/platform availability for customer issue reproduction
  • Provides a comprehensive set of virtual mobile device configurations for automation and availability
  • Sauce Labs' SaaS and self service tools work and perform well
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SmartBear
  • Identifying UI objects and application structure
  • Expandability of tests through scripts and script extensions/plugins
  • low barrier of entry (you can get started quickly, and other's don't need much explanation to contribute on a basic level)
  • Possibility of Jira integration for reporting
  • Relatively few (and usually easy to solve) git conflicts when working simultaneously
  • easy handling of test data, also for iterative tests
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Cons
Sauce Labs
  • I've had four changes in account managers over the past couple of years. They ranged from super experienced/advocate to some that seems relatively junior/a bit removed. I understand this happens but clarity on what I can expect with these partnerships would be valuable. What I've gotten in the end has varied dramatically.
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SmartBear
  • TestComplete could stand to have a simplified view for different types of users. For instance, as a manager/architecture guy, I'm not so interested in getting into the code and am more interested in file-based interactions.
  • TestComplete could use more integration with reporting for things like TeamCity to improve test status visibility.
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Likelihood to Renew
Sauce Labs
As we currently know, there's nothing on the market with a big feature set like saucelabs at their current price point. Along with the business not having to learn a whole new tool to use again and the ability to refresh our private devices and the continuously growing number of public devices available and features.
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SmartBear
We have bigger test automation pack using test complete at the same time we also think this is not good performing tool for large number of test automation scripts.
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Usability
Sauce Labs
It is an incredibly easy service to use for what its primary intention is. The only reason a point is deducted is because more feature enrichment can be done around the Sauce Connect Proxy utility and the Jenkins Sauce OnDemand plugin. User Account administration also needs more work, such as the addition of user groups, rather than a simple hierarchy of users.
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SmartBear
It is usable when you become accustomed to its quirks. Not using it for two months and then you need to re-learn the quirks for some features (but some quirks are so awful that they will never fade from your memory). So, when using it regularly, it is possible to be quite productive, if no big correction in name mapping is needed.
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Reliability and Availability
Sauce Labs
Yes, Sauce labs is always there, and it is easy to troubleshoot when you are having any connectivity issue, they always keep you informed when they plan to perform any type of maintenance window on their side in advance, so you can plan and will not affect your current work. I do not recall any outage.
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SmartBear
No answers on this topic
Performance
Sauce Labs
The time where they acquired TestObject and were trying to integrate their services would probably be the most annoying time. Annoying as features were in two separate places (websites) for example. But since the introduction of their unified platform, we haven't run into any issues as of yet and we've used them for at least 5-6 years now.
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SmartBear
No answers on this topic
Support Rating
Sauce Labs
The people here are just so friendly and personable. For instance, Tristan Lombard answered every single email with a very cheery tone and not only did he diagnose my issue, he also made sure to ask how my day was going. Keep it up
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SmartBear
Some bugs were quickly resolved, but most UX quirks of the tool are just marked "as designed". No follow up for enhancement request.
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Implementation Rating
Sauce Labs
I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started
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SmartBear
If you develop a mobile application and your testing process goes in cloud, probably you will face a problem - how to implement a stable connection between your mobile devices and testing servers
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Alternatives Considered
Sauce Labs
We have also tested out Browser Stack, which at the time was more geared towards manual testing. Although it appeared to support more mobile devices/browsers, we also wanted something that can plugin in easily with our existing Selenium test scripts. Sauce Labs was definitely more geared towards our goals at the moment which were to automation functional/regression testing and build it into our release pipeline.
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SmartBear
TestComplete stacks up against them in terms of GUI and seamless performance. It records each and every step and action been performed in the application and produces a detailed report in a well-structured manner. It can connect and access seamlessly among various databases directly to speed up the testing process.
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Scalability
Sauce Labs
With private devices, you have full reign over usage of them, so no complaints there. Public devices are available if no one else is using it, which is understandable. Browser VMs are based on number of open sessions and Saucelabs give you a certain number depending on what you need. If you need more, then you pay for more. It is as simple as that. You need more devices, then you can pay for more private ones too. A workaround for public devices is to pick the first available one and not be too picky, that's if you are able to of course.
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SmartBear
No answers on this topic
Return on Investment
Sauce Labs
  • Eh... Negligible? Being on AWS West makes it quite a few hops for us, so the process times out every now and again. That is frustrating.
  • I can't really speak to the dollars, as I am not privy to the information.
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SmartBear
  • Saves hundreds of man-hours with either QA testing or data entry
  • With the small cost of the product, it has saved the company money with both employee costs as well as the cost of mistakes made by human error or software bugs
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ScreenShots

Sauce Labs Screenshots

Screenshot of Sauce Labs UI optimized for continuous integration workflows.