ScienceLogic SL1 vs Uptrends | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 253 reviews and ratings

Score 8.6 out of 10

Based on 3 reviews and ratings

Feature Rating Comparison

ScienceLogic SL1

Uptrends

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

ScienceLogic SL1

Uptrends

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

ScienceLogic SL1

Uptrends

Performance data reports

Customizable reporting

Data visualization

Risk analysis

ScienceLogic SL1

Uptrends

Data backup and recovery

Antivirus and malware management

Adinistraor access control

Pros

Automation engine - easy to take scripted action on specific device events.
Automation action open source - the platform allows you to custom build snippet actions with Python to remediate any unhealthy event detected on devices.
Manager of managers - the platform has several ways of receiving inbound alerts and alarms not only from directly monitored devices but from 3rd-party solutions in the form of traps, emails and REST API connections.

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Solutions Architect

AVI SystemsTelecommunications, 501-1000 employees

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Monitors downtime.
Waterfall of resources when loading pages.

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Senior Email Marketing Manager

LeadPoint, Inc.Marketing & Advertising, 11-50 employees

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Cons

Ability to utilize Downstream Suppression within different organizations. Monitoring multiple organizations requires an all or none with downstream suppression.
Access and hooks to the product can be cumbersome and almost too granular.
No configuration management or Netflow data. These additions could be game-changers for the product.

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Verified User

Manager in Product Management

Information Technology & Services Company, 5001-10,000 employees

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Custom alert text option on mail
The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.

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Head Of IT Monitoring

adjarabet.comGambling & Casinos, 1001-5000 employees

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Likelihood to Renew

ScienceLogic SL1 8.5

Based on 10 answers

We migrated away from our 20-year-old homegrown solution and have no back-tracking capability. ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner).

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Verified User

Team Lead in Information Technology

Computer Networking Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Usability

ScienceLogic SL1 6.8

Based on 6 answers

The core functions are there.
The complexity is due to the complexity of the space.
The score is based on comfort (I no longer notice the legacy UI) and the promise that I see in the 8.12 Unified UI (a vast improvement).
It is also based on the fact that with 8.12, you can now do everything in the new UI but you still have the legacy UI as a fallback (which should now be unnecessary for new installations)

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Verified User

Team Lead in Information Technology

Computer Networking Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

ScienceLogic SL1 7.7

Based on 11 answers

Science Logic SL1 provides the option of Distributed deployment where multiple instances of each appliance can be deployed to manage the load and availability. SL1 provides a High Availability feature for Database Servers and Data Collection. If one of the Data Collectors in the collector group fails, it will automatically redistribute the devices from the failed Data Collector among the other Data Collectors in the Collector Group. The high availability feature for the Database server ensures that SL1 performs failover automatically to another server without causing the outage to the application.

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Verified User

Engineer in Information Technology

Computer Networking Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Performance

ScienceLogic SL1 7.3

Based on 11 answers

The performance is entirely dependent on the complexity of the environment/network being used to host the platform. Outside of those factors, the platform runs very efficiently and quickly out of the box. We have integrations with other platforms and neither seem to take a hit from our moderate API usage. Any issues with performance would be experienced by choices made in infrastructure or complexity of things built by the customer to display in the GUI (overly complicated and cluttered dashboards for example)

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Systems Administrator

1901 GroupInformation Technology and Services, 201-500 employees

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No score

No answers yet

No answers on this topic

Support Rating

ScienceLogic SL1 6.2

Based on 14 answers

In some cases and depending on the support representative support is good, but in general, it requires customer management of the case vs. vendor management of the cases....like pulling teeth... time-consuming, etc, etc. Also want to comment that this applies to the Technical Support Group and the PSO Group at ScienceLogic. Support appears to be degrading over the past few years vs getting better and I suspect this is a result of structural changes in support group e.g. off-shoring/subcontract support. The roll-out of a new case management system and self-support tool made obtaining support much more difficult.

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Verified User

Former Employee in Information Technology

E-Learning Company, 1001-5000 employees

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Uptrends 7.0

Based on 2 answers

Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.

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Head Of IT Monitoring

adjarabet.comGambling & Casinos, 1001-5000 employees

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In-Person Training

ScienceLogic SL1 8.2

Based on 2 answers

On our side (students), we had a number of teams who were provided the deep developer training.
Of those students, the customized training provided a complete, 5 day training which enabled the deployed platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training.

The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course.

This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing).

Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong.

The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior.

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Verified User

Team Lead in Information Technology

Computer Networking Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Online Training

ScienceLogic SL1 7.3

Based on 2 answers

Only cover the basic, the most powerfull part of the tool was not covered.

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Verified User

Technician in Information Technology

Computer Software Company, 10,001+ employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

ScienceLogic SL1 8.0

Based on 16 answers

if we were to redo it, we would definitely engage a 3rd party company specialized in the implementataion and integration of ScienceLogic SL1. We took the out of the box product and tried to implemented to our envrionment. We struggled to integrated with our environment and our tools, as well as some limitation of ScienceLogic SL1 with some of our tools and ticketing system

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Verified User

Manager in Customer Service

Telecommunications Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

SL1 is my monitoring and performance tool of choice.It has greater functionality, flexibility, scaling, and easier management than the competition (For example Logic Monitor, SolarWinds, Broadcom UIM, Kaseya).Cisilion selected SL1 because of its flexibility, wide coverage, and ability to bring everything together (removing silos).

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Service Portfolio and Service Tools Manager

CisilionInformation Technology & Services, 51-200 employees

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The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.

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Head Of IT Monitoring

adjarabet.comGambling & Casinos, 1001-5000 employees

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Scalability

ScienceLogic SL1 7.3

Based on 1 answer

Our deployment model is vastly different from product expectations.Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups.General Collection is our default collection group.Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors).Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs).We routinely test power in our data centers (yearly).Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary.Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)

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Verified User

Team Lead in Information Technology

Computer Networking Company, 10,001+ employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

This product made it possible to monitor things we couldn't before and allows us to paint a clearer picture of branch health to management than we've ever had before.
Scienelogic is well suited to root cause analysis as well. If we find the underlying issue and fix it, we improve uptime, overall reliability, and customer/employee satisfaction.

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Senior Data Network Analyst

OneMainFinancial Services, 10,001+ employees

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Ability to monitor uptime.
Cost savings over competitors.

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Senior Email Marketing Manager

LeadPoint, Inc.Marketing & Advertising, 11-50 employees

View all 2 answers on this topic

Screenshots

See All (6) ScienceLogic SL1 Screenshots

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

ScienceLogic SL1

Uptrends

ScienceLogic SL1

Uptrends

ScienceLogic SL1

Uptrends

ScienceLogic SL1

Uptrends

ScienceLogic SL1

Uptrends

ScienceLogic SL1

Uptrends

ScienceLogic SL1

Uptrends

ScienceLogic SL1

Uptrends

ScienceLogic SL1

Uptrends

ScienceLogic SL1

Uptrends

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