ScienceLogic SL1 Review
December 26, 2024

ScienceLogic SL1 Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic SL1

It gives basic capabilities of product implementation but underlying open source stacks are somewhat outdated or not well integrated in product. Need to focus and invest on product development. Should move to No SQL DB instead of using MongoDB as base database. Need to revamp the product completely. Same old software is being offered on cloud without much change to look and feel.
We use ScienceLogic SL1 to identify IT Infrastructure related problems in time and resolve them quickly before they affect IT Infra Service Availability and Performance.
On-Premise Only

Pros

  • Large coverage of IT Infra related products and services monitoring
  • Basic IT Infra Level Monitoring
  • Metrics and Events Monitoring

Cons

  • Dashboards are quite old and are of Iron age. Need to have AP2 dashboards only instead of AP1 and consistent new design across all functionalities.
  • Reporting is not improved since Y2020 and need to revamp completely. Need to integrate Dashboards and Reporting. PowerBI Like functionality to be given OOTB. Reports should be extracted in Excel, PDF, HTML and should be heavily automated.
  • Create and Open APIs for basic and advanced monitoring data extraction.
  • Topology based Event Correlation and Suppression should be improved drastically. Need to identify critical network interfaces based on Topology and monitor them. Basic customization of Dynamic App and/or Powerpack to exclude/include certain metrics/events to be permitted OOTB instead of customizations.
  • Integration with ServiceNow to be improved and to be taken to next level. Automation Powerpack should be made available OOTB as part of base product and to be priced attractively.
  • Take product to next level where we can monitor actual impacted IT or Business Service instead of metrics and events BSM and Topology map to be auto discovered and identify the network dependencies and alternate paths automatically instead of manual creation of BSM.
  • Identified Major Incidents at least 50% of times when it happens
  • Prevented Major Incidents due to alerting for basic IT Infra level issues at least more than 60% scenarios
  • Provides ability to monitor large variety of IT Infra level devices and services
ScienceLogic SL1 supports large scale of IT Infrastructure devices and vendors.
Was the single tool providing multiple functionalities at same time and allowed to remove additional legacy tools used for monitoring.
Allowed integration with incident management and CMDB. Allowed integration with Automation tools like Ansible. Allowed to create custom dynamic Apps to monitor metrics which are not available from OOTB Monitoring.

Do you think ScienceLogic SL1 delivers good value for the price?

No

Are you happy with ScienceLogic SL1's feature set?

No

Did ScienceLogic SL1 live up to sales and marketing promises?

No

Did implementation of ScienceLogic SL1 go as expected?

I wasn't involved with the implementation phase

Would you buy ScienceLogic SL1 again?

No

It is appropriate for basic IT Infra level metrics and event monitoring for small and medium business. Not suitable for large scale IT Infra level monitoring of underlying critical services.

ScienceLogic SL1 Feature Ratings

AIOps Features
3.8
Monitoring and Alerting
3
Performance Analytics
3
Incident Management
5
Service Desk Integration
5
Root Cause Analysis
3
Capacity Planning Tool
4

Comments

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