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Monitoring Suite that lags way behind for Modern Use Cases
January 03, 2024

Monitoring Suite that lags way behind for Modern Use Cases

Harshit Bansal | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic SL1

Implementation is smooth if we are to just support the out-of-the-box features available in ScienceLogic. For any custom requirement, having to go to SL1 Professional Services is the worst part of procuring this suite.
And more often than not, SL1 Professional Services also ask to raise feature request.
So, you subscribe to Professional Services to only hear back from them that "This feature is not supported and needs to have a separate feature request". At times frustrating.
ScienceLogic SL1 is being used for management and administration of Customer's Infrastructure (Servers and Network Elements).

Apart from Monitoring the Customer Infrastructure, SL1 needs to be integrated to data lake to ensure efficient reporting and limited load to the Monitoring Module. SL1 PowerFlow was used for this integration.

In the existing engagement, expectation was to migrate from old monitoring suite to SL1.

Both
  • Custom Integrations via SL1 PowerFlow
  • Ability to configure Run Book Automations
  • Customize the Dynamic Applications as per requirement
  • Buggy Software. A lot of features which must have worked out of the box were fixed during the course of implementation. This led to a lot of delays in delivery.
  • Limited documentation for Custom Development in SL1 PowerFlow and/or ScienceLogic SL1 Monitoring Suite.
  • Example: There are no best practice recommendations for:
  • Custom Monitoring expected out of Scripts hosted on Agent-Based Systems.
  • Custom Development which would be required for Integrations configuration via SL1 PowerFlow
  • Sluggish Support: After logging a Support Case, it takes too long for resolution / response. Really strange that there's limited tracking despite escalations.
  • Professional Services Subscription
  • Too early to predict ROI. Delayed implementation and migration activities due to buggy software and/or sluggish support.
In comparison to above tools specifically in terms of monitoring capabilities, ScienceLogic SL1 is way-way behind.

A lot of features which were available in these suites may be in 2010s are still not available in 2020s.

ScienceLogic SL1 may be good when it comes to Custom Integrations (possibly a downside in other Suites) but having to subscribe to Professional Services, makes even that complicated.

Do you think ScienceLogic SL1 delivers good value for the price?

No

Are you happy with ScienceLogic SL1's feature set?

No

Did ScienceLogic SL1 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ScienceLogic SL1 go as expected?

No

Would you buy ScienceLogic SL1 again?

No

Appropriate if you are setting up a monitoring suite in new Infrastructure Environment.

Definitely NOT suited for Migration Projects. ScienceLogic SL1 cannot cater to a lot of monitoring requirements which already would have been configured in old monitoring suite. Plus, limited support for customizations and having to go to "Feature Requests" route makes in extremely complicated.