What users are saying about
6 Ratings
31 Ratings
6 Ratings
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Score 8 out of 100
31 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Sales Force Automation

    Sellsy

    Feature Set Not Supported
    N/A
    10.0

    Vtiger

    100%
    Vtiger ranks higher in 7/7 features

    Customer data management / contact management

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Workflow management

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Opportunity management

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Contract management

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Quote & order management

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Interaction tracking

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Customer Service & Support

    Sellsy

    Feature Set Not Supported
    N/A
    9.5

    Vtiger

    95%
    Vtiger ranks higher in 2/2 features

    Case management

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Help desk management

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Marketing Automation

    Sellsy

    Feature Set Not Supported
    N/A
    10.0

    Vtiger

    100%
    Vtiger ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Email marketing

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    CRM Project Management

    Sellsy

    Feature Set Not Supported
    N/A
    10.0

    Vtiger

    100%
    Vtiger ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    Reporting

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    CRM Reporting & Analytics

    Sellsy

    Feature Set Not Supported
    N/A
    9.7

    Vtiger

    97%
    Vtiger ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Customizable reports

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Customization

    Sellsy

    Feature Set Not Supported
    N/A
    9.3

    Vtiger

    93%
    Vtiger ranks higher in 3/3 features

    Custom fields

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Custom objects

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    API for custom integration

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Social CRM

    Sellsy

    Feature Set Not Supported
    N/A
    10.0

    Vtiger

    100%
    Vtiger ranks higher in 1/1 features

    Social engagement

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Platform

    Sellsy

    Feature Set Not Supported
    N/A
    5.0

    Vtiger

    50%
    Vtiger ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    5.0
    50%
    5 Ratings

    Security

    Sellsy

    Feature Set Not Supported
    N/A
    9.0

    Vtiger

    90%
    Vtiger ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Attribute Ratings

    • Vtiger is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    7.0

    Sellsy

    70%
    4 Ratings
    10.0

    Vtiger

    100%
    8 Ratings

    Likelihood to Renew

    9.0

    Sellsy

    90%
    1 Rating

    Vtiger

    N/A
    0 Ratings

    Usability

    7.2

    Sellsy

    72%
    3 Ratings
    10.0

    Vtiger

    100%
    1 Rating

    Availability

    9.0

    Sellsy

    90%
    2 Ratings

    Vtiger

    N/A
    0 Ratings

    Performance

    6.0

    Sellsy

    60%
    2 Ratings

    Vtiger

    N/A
    0 Ratings

    Support Rating

    6.0

    Sellsy

    60%
    2 Ratings
    10.0

    Vtiger

    100%
    3 Ratings

    Implementation Rating

    7.0

    Sellsy

    70%
    2 Ratings

    Vtiger

    N/A
    0 Ratings

    Product Scalability

    10.0

    Sellsy

    100%
    1 Rating

    Vtiger

    N/A
    0 Ratings

    Likelihood to Recommend

    Sellsy

    We like sellsy. Its not perfect and as other users have pointed out, there is and always will be, room for improvement.

    If you require deep integration with Google apps and Microsoft Office 365, then Sellsy may not be for you. Sellsy just about manages to work with google in so far that it can sync contacts, calendar, sales docs and incoming email with google. There is currently no way to make sent email appear in the sent items section of sellsy unless you compose the email within the sellsy app. The O365 integration is not nearly as powerful as sellsy does not sync sellsy contacts or calendar with microsoft (in its current form).

    I believe that one of the primary functions of any business management app should be the capability to centrally manage all of a company's business clients, contacts etc. and sync this data to all employee accounts with the 2 biggest players for business email (Microsoft and Google) as a minimum. This data should never be an island stored only on 1 application. The Discovery that sellsy does not currently sync contacts and calendars with O365 was a disappointment. If Sellsy started supporting exchange sync for Microsoft Office 365 we would immediately dump google and switch over. In fact Sellsy is the only reason we continue to use Gapps as we need our contacts and calendars synced to our mobile devices.

    We have built up a list of small little things that do not work as expected since we started using sellsy and continually pass them on to the development team. Many are small trivial things from an engineering perspective but are still annoying nonetheless, especially to users who wish to get the job done. Employees are easily frustrated if they have to fight with software to do certain tasks. Annoyances in the user experience (no matter how small) can lead to lost productivity which in turn costs money in the business world. However based on our experience with Sellsy support we believe that they do listen carefully to their customers concerns and are on the path to deliver a quality experience to their customers through the process of frequent updates to the software. You can easily establish how good a SAAS provider is by measuring their ability to fix problems soon after they are initially reported.

    In simple terms Sellsy is an incredibly feature rich application and is way ahead of the competition. It represents good value for money and is backed up by free support.
    Read full review

    Vtiger

    vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
    Read full review

    Pros

    Sellsy

    • Appealing Design
    • Easy to prepare invoices and send them
    • Good tracking system
    • Friendly support staff
    Read full review

    Vtiger

    • User-friendly interface.
    • Reliable tracking system and alerts to maintain overall control of the proceses.
    • Meets all the needs of the average company.
    Read full review

    Cons

    Sellsy

    • Training. The only real issue I have with Sellsy is that its got so many features its hard to understand them all. I looked for training videos and they are all in French. Thats a big problem for a guy who grew up in NJ.
    • I would embed training videos directly into the software. This way as you add services, you get a full tutorial immediately.
    Read full review

    Vtiger

    • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
    • It's still very simple. There is room for improvement with the setup of the admin panel.
    • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
    • The search function could be improved.
    Read full review

    Pricing Details

    Sellsy

    Starting Price

    $30.9 per month

    Editions & Modules

    Sellsy editions and modules pricing
    EditionModules
    Sellsy$44.901
    Staff member access$10.002
    CRM pipelines license$10.003
    Purchases and margins; Expenses; Subscriptions management; Helpdesk management$15.004
    Project management; Marketing; Inventory management$20.005

    Footnotes

    1. Administrator access
    2. Per User per Month
    3. Per User per Month
    4. Per Month [Unlimited Users]
    5. Per Month [Unlimited Users]

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Sellsy subscription: prices that fit your needs - Choose the features you need. Pay only for what you need.

    Vtiger

    Starting Price

    $28 per month per user

    Editions & Modules

    Vtiger editions and modules pricing
    EditionModules
    One Professional - Standard$421
    One Enterprise - Standard$582
    One Professional - Single App$283
    One Enterprise - Single App$424

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $10

    Additional Details

    Discounts are provided for both annual subscriptions, and for high volume users.

    Likelihood to Renew

    Sellsy

    Sellsy ticks the most boxes for us. While it could still do a lot of things better there is no other single app that offers the same spectrum of features at a comparable price for SMEs.
    Read full review

    Vtiger

    No answers on this topic

    Usability

    Sellsy

    There is room for improvement.
    Read full review

    Vtiger

    I love this CRM, very user friendly. Not conflict and easy to generate the date for reporting.
    Read full review

    Reliability and Availability

    Sellsy

    We have not yet experienced any down time with sellsy.
    Read full review

    Vtiger

    No answers on this topic

    Performance

    Sellsy

    Sellsy is slow to load pages for us. Sometimes waiting a few seconds. This could be due to our geographical location.
    Read full review

    Vtiger

    No answers on this topic

    Support Rating

    Sellsy

    Based on our experience. We have submitted a large amount of tickets and they have proven the Sellsy development team have the ability to respond fast and implement changes reasonably quickly. (Updated July 2015)
    It took sellsy a number of weeks to solve an issue with the billable hours section of their application. This delayed us from being able to invoice our client for completed works. Lots of small things like email tracking timestamps have never been fixed even though we highlighted this issue months ago. Though small it is growing more and more frustrating to be reminded every time we try to see what time a client read or opened an email from us.
    Read full review

    Vtiger

    It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
    Read full review

    Implementation Rating

    Sellsy

    If you are importing data from a CSV, Sellsy recommends you use OpenOffice. OpenOffice is an absolute disaster on Windows 8 and crashes every few mins. While no fault of Sellsy they should not recommend software which makes an already challenging task even more difficult. A small gripe in hindsight but during the process was deeply frustrating. For any users looking to format your CSV Google, try importing CSV data into Excel and your life will be much more easy.
    Read full review

    Vtiger

    No answers on this topic

    Alternatives Considered

    Sellsy

    For me it is close to what Salesforce did. I do not use all the options they both offer so I mostly judge on the customer / contact tool.
    Read full review

    Vtiger

    VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
    Read full review

    Scalability

    Sellsy

    The license model once you understand it is very flexible allowing you to select from the modules within sellsy. This gives small companies control of the cost facilitating them with the option to only pay for the features they use.
    Read full review

    Vtiger

    No answers on this topic

    Return on Investment

    Sellsy

    • It helped us look and operate professionally even though we had started out of our homes. That's huge.
    Read full review

    Vtiger

    • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
    • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
    • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
    Read full review

    Screenshots

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