What users are saying about
6 Ratings
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Top Rated
859 Ratings
6 Ratings
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Score 8 out of 100

Zoho CRM

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Top Rated
859 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Sales Force Automation

    Sellsy

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    255 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    242 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    179 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    230 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    228 Ratings

    Contract management

    N/A
    0 Ratings
    8.3
    83%
    183 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.8
    78%
    181 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    226 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.9
    79%
    172 Ratings

    Customer Service & Support

    Sellsy

    Feature Set Not Supported
    N/A
    7.4

    Zoho CRM

    74%
    Zoho CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.6
    76%
    195 Ratings

    Call center management

    N/A
    0 Ratings
    7.3
    73%
    157 Ratings

    Help desk management

    N/A
    0 Ratings
    7.5
    75%
    176 Ratings

    Marketing Automation

    Sellsy

    Feature Set Not Supported
    N/A
    8.4

    Zoho CRM

    84%
    Zoho CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    236 Ratings

    Email marketing

    N/A
    0 Ratings
    8.3
    83%
    200 Ratings

    CRM Project Management

    Sellsy

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.4
    84%
    228 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.1
    81%
    165 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    220 Ratings

    CRM Reporting & Analytics

    Sellsy

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.9
    79%
    199 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.2
    82%
    214 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.3
    83%
    226 Ratings

    Customization

    Sellsy

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.5
    85%
    252 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    199 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.6
    76%
    158 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    182 Ratings

    Security

    Sellsy

    Feature Set Not Supported
    N/A
    8.7

    Zoho CRM

    87%
    Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    212 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.7
    87%
    237 Ratings

    Social CRM

    Sellsy

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.0
    80%
    151 Ratings

    Social engagement

    N/A
    0 Ratings
    7.8
    78%
    144 Ratings

    Integrations with 3rd-party Software

    Sellsy

    Feature Set Not Supported
    N/A
    7.6

    Zoho CRM

    76%
    Zoho CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.9
    79%
    189 Ratings

    Compensation management

    N/A
    0 Ratings
    7.3
    73%
    125 Ratings

    Platform

    Sellsy

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.9
    79%
    212 Ratings

    Attribute Ratings

    • Sellsy is rated higher in 3 areas: Likelihood to Renew, Availability, Product Scalability
    • Zoho CRM is rated higher in 5 areas: Likelihood to Recommend, Usability, Performance, Support Rating, Implementation Rating

    Likelihood to Recommend

    7.0

    Sellsy

    70%
    4 Ratings
    8.5

    Zoho CRM

    85%
    286 Ratings

    Likelihood to Renew

    9.0

    Sellsy

    90%
    1 Rating
    8.8

    Zoho CRM

    88%
    36 Ratings

    Usability

    7.2

    Sellsy

    72%
    3 Ratings
    8.3

    Zoho CRM

    83%
    179 Ratings

    Availability

    9.0

    Sellsy

    90%
    2 Ratings
    8.0

    Zoho CRM

    80%
    4 Ratings

    Performance

    6.0

    Sellsy

    60%
    2 Ratings
    6.5

    Zoho CRM

    65%
    4 Ratings

    Support Rating

    6.0

    Sellsy

    60%
    2 Ratings
    8.2

    Zoho CRM

    82%
    76 Ratings

    In-Person Training

    Sellsy

    N/A
    0 Ratings
    7.0

    Zoho CRM

    70%
    2 Ratings

    Online Training

    Sellsy

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    6 Ratings

    Implementation Rating

    7.0

    Sellsy

    70%
    2 Ratings
    8.2

    Zoho CRM

    82%
    16 Ratings

    Configurability

    Sellsy

    N/A
    0 Ratings
    8.2

    Zoho CRM

    82%
    128 Ratings

    Contract Terms and Pricing Model

    Sellsy

    N/A
    0 Ratings
    9.4

    Zoho CRM

    94%
    22 Ratings

    Ease of integration

    Sellsy

    N/A
    0 Ratings
    7.9

    Zoho CRM

    79%
    3 Ratings

    Product Scalability

    10.0

    Sellsy

    100%
    1 Rating
    8.5

    Zoho CRM

    85%
    2 Ratings

    Professional Services

    Sellsy

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    7 Ratings

    Vendor post-sale

    Sellsy

    N/A
    0 Ratings
    8.3

    Zoho CRM

    83%
    3 Ratings

    Vendor pre-sale

    Sellsy

    N/A
    0 Ratings
    8.4

    Zoho CRM

    84%
    3 Ratings

    Likelihood to Recommend

    Sellsy

    We like sellsy. Its not perfect and as other users have pointed out, there is and always will be, room for improvement.

    If you require deep integration with Google apps and Microsoft Office 365, then Sellsy may not be for you. Sellsy just about manages to work with google in so far that it can sync contacts, calendar, sales docs and incoming email with google. There is currently no way to make sent email appear in the sent items section of sellsy unless you compose the email within the sellsy app. The O365 integration is not nearly as powerful as sellsy does not sync sellsy contacts or calendar with microsoft (in its current form).

    I believe that one of the primary functions of any business management app should be the capability to centrally manage all of a company's business clients, contacts etc. and sync this data to all employee accounts with the 2 biggest players for business email (Microsoft and Google) as a minimum. This data should never be an island stored only on 1 application. The Discovery that sellsy does not currently sync contacts and calendars with O365 was a disappointment. If Sellsy started supporting exchange sync for Microsoft Office 365 we would immediately dump google and switch over. In fact Sellsy is the only reason we continue to use Gapps as we need our contacts and calendars synced to our mobile devices.

    We have built up a list of small little things that do not work as expected since we started using sellsy and continually pass them on to the development team. Many are small trivial things from an engineering perspective but are still annoying nonetheless, especially to users who wish to get the job done. Employees are easily frustrated if they have to fight with software to do certain tasks. Annoyances in the user experience (no matter how small) can lead to lost productivity which in turn costs money in the business world. However based on our experience with Sellsy support we believe that they do listen carefully to their customers concerns and are on the path to deliver a quality experience to their customers through the process of frequent updates to the software. You can easily establish how good a SAAS provider is by measuring their ability to fix problems soon after they are initially reported.

    In simple terms Sellsy is an incredibly feature rich application and is way ahead of the competition. It represents good value for money and is backed up by free support.
    Read full review

    Zoho Corporation

    The default configuration has been useful from day one. It is easy to learn, and that facilitated rapid adoption. With a little effort, custom fields and formulas can be added to suit particular needs. It is also easy to define custom views and filters, which are "remembered" and available the next time you log on.
    Read full review

    Pros

    Sellsy

    • Appealing Design
    • Easy to prepare invoices and send them
    • Good tracking system
    • Friendly support staff
    Read full review

    Zoho Corporation

    • Provide a shared single source of Customer information (classic CRM)
    • Allow us to easily create automations relevant to each department's functionality
    • CRM allowed us to bring up each department separately using in-house designed views with easily created logic functionality applied to fields within each view
    • Build custom reports and dashboards starting with supplied off the shelf examples
    Read full review

    Cons

    Sellsy

    • Training. The only real issue I have with Sellsy is that its got so many features its hard to understand them all. I looked for training videos and they are all in French. Thats a big problem for a guy who grew up in NJ.
    • I would embed training videos directly into the software. This way as you add services, you get a full tutorial immediately.
    Read full review

    Zoho Corporation

    • The availability of the case module in all versions. For a small company it is useful but the investment is high.
    • Although web forms are easy to implement, it is not so easy to adapt them to web design.
    • I would like the LinkedIn social network to be included
    Read full review

    Pricing Details

    Sellsy

    Starting Price

    $30.9 per month

    Editions & Modules

    Sellsy editions and modules pricing
    EditionModules
    Sellsy$44.901
    Staff member access$10.002
    CRM pipelines license$10.003
    Purchases and margins; Expenses; Subscriptions management; Helpdesk management$15.004
    Project management; Marketing; Inventory management$20.005

    Footnotes

    1. Administrator access
    2. Per User per Month
    3. Per User per Month
    4. Per Month [Unlimited Users]
    5. Per Month [Unlimited Users]

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Sellsy subscription: prices that fit your needs - Choose the features you need. Pay only for what you need.

    Zoho CRM

    Starting Price

    $14 per month

    Editions & Modules

    Zoho CRM editions and modules pricing
    EditionModules
    Standard$14.001
    Professional$23.002
    Enterprise$40.003
    Ultimate$52.004
    Plus$57.005

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month
    4. Per User/Per Month
    5. Per User/Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $14.00

    Additional Details

    Pricing Info

    Likelihood to Renew

    Sellsy

    Sellsy ticks the most boxes for us. While it could still do a lot of things better there is no other single app that offers the same spectrum of features at a comparable price for SMEs.
    Read full review

    Zoho Corporation

    Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
    Read full review

    Usability

    Sellsy

    There is room for improvement.
    Read full review

    Zoho Corporation

    Compared to our previous CRM, Zoho is a breeze. I can look up customers and reports with no issue. There are times when it may be difficult to find something, but I assume that is because I am not in Zoho every day like the sales team is. It does everything we need very simply, so I would definitely recommend it to others.
    Read full review

    Reliability and Availability

    Sellsy

    We have not yet experienced any down time with sellsy.
    Read full review

    Zoho Corporation

    No answers on this topic

    Performance

    Sellsy

    Sellsy is slow to load pages for us. Sometimes waiting a few seconds. This could be due to our geographical location.
    Read full review

    Zoho Corporation

    No answers on this topic

    Support Rating

    Sellsy

    Based on our experience. We have submitted a large amount of tickets and they have proven the Sellsy development team have the ability to respond fast and implement changes reasonably quickly. (Updated July 2015)
    It took sellsy a number of weeks to solve an issue with the billable hours section of their application. This delayed us from being able to invoice our client for completed works. Lots of small things like email tracking timestamps have never been fixed even though we highlighted this issue months ago. Though small it is growing more and more frustrating to be reminded every time we try to see what time a client read or opened an email from us.
    Read full review

    Zoho Corporation

    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Read full review

    In-Person Training

    Sellsy

    No answers on this topic

    Zoho Corporation

    It was harder to learn when there were mostly real estate users in the room. We are sales solely.
    Read full review

    Online Training

    Sellsy

    No answers on this topic

    Zoho Corporation

    Online training is tough, but Zoho and their partners do a good job of explaining things.
    Read full review

    Implementation Rating

    Sellsy

    If you are importing data from a CSV, Sellsy recommends you use OpenOffice. OpenOffice is an absolute disaster on Windows 8 and crashes every few mins. While no fault of Sellsy they should not recommend software which makes an already challenging task even more difficult. A small gripe in hindsight but during the process was deeply frustrating. For any users looking to format your CSV Google, try importing CSV data into Excel and your life will be much more easy.
    Read full review

    Zoho Corporation

    I feel like our implementation went smoothly, certainly better than I had expected. We did run into some issues (which is inevitable when you are implementing it inhouse rather than engaging an external team) but we were really happy with the quality of support we received from Zoho. Whenever we raised an issue to their support team, they either provided us the resolution on the spot or got back to us with an answer in a very acceptable time frame. We were also very happy with the amount of customization Zoho offered in setting up the CRM to the way we needed it to work. Lastly, training our users on it was a smooth experience as well. Zoho has a very detailed help section and their support team is always available.
    Read full review

    Alternatives Considered

    Sellsy

    For me it is close to what Salesforce did. I do not use all the options they both offer so I mostly judge on the customer / contact tool.
    Read full review

    Zoho Corporation

    Zoho is a much more inexpensive solution compared to Salesforce, yet it provides a lot of the same tools that the leading competitor provides. For us, it came down to the overall value of the product based on the final price to implement and use.
    Read full review

    Contract Terms and Pricing Model

    Sellsy

    No answers on this topic

    Zoho Corporation

    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Read full review

    Scalability

    Sellsy

    The license model once you understand it is very flexible allowing you to select from the modules within sellsy. This gives small companies control of the cost facilitating them with the option to only pay for the features they use.
    Read full review

    Zoho Corporation

    No answers on this topic

    Professional Services

    Sellsy

    No answers on this topic

    Zoho Corporation

    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Read full review

    Return on Investment

    Sellsy

    • It helped us look and operate professionally even though we had started out of our homes. That's huge.
    Read full review

    Zoho Corporation

    • We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
    • One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
    • Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
    • Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!
    Read full review

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