Likelihood to Recommend In my experience, Sendspark is particularly well-suited for sales and marketing professionals who need to create and send personalized videos at scale. The platform makes it easy to quickly record and share videos, which can be a great way to stand out in a crowded market and provide a more engaging and personal experience for clients. Additionally, the branding and marketing features of Sendspark are handy for maintaining a consistent and professional image. On the other hand, I think Sendspark may be less appropriate for organizations that require more robust collaboration and video editing features. The platform is designed for simplicity and speed, so it may not be the best choice for users who need more advanced editing tools or the ability to work on videos with multiple users simultaneously. Additionally, the limited customization options for video themes may not be suitable for users who need more flexibility in terms of design and layout. Other video recording and sharing platforms may be a better fit in these cases.
Read full review StepShot is perfect for showing your audience how they are supposed to navigate a new system you have implemented. You can take them from a login screen all the way through any technical process you want them to follow. The product is not ideal, however, for documenting a process that does not have tangible steps. For example, a process we have created includes some reflective thinking about alignment or outcomes in order to work, this can be articulated in the text area of the screen captures but doesn't really capture our message.
Read full review Pros Ease of use - one click to record & one click to copy the thumbnail/URL. Video quality is consistently high. CTA implementation through templates is a huge time saver. Clean interface and virtually no learning curve. Works well across platforms, including mobile. Read full review Easily capture process as you're going through it Easily edit the captured process Add new steps/slides into the process as needed after it's captured Read full review Cons I would love a PWA app so that there's a quick means to connect on-the-go. Increased Integration Usage - I need to add Sendspark to my new CRM platform and currently cannot do so. Lack of personalized green screen functionality - This feature is a must and hopefully there will be updates in the future. Read full review The "export & publish" button is kind of tiny and tucked away. It should be more prominent. After not using it for a couple weeks, I always forget where it is. Updates aren't as frequent. Which is fine, since I haven't come across many bugs, it would just be cool to see some added features/functionality a bit more often. The blur looks fine in the preview mode, but when exported, it's not the best. Read full review Likelihood to Renew Because with such a contribution it is possible to reach customers much better than with many other expensive tools. It is comparatively cheaper to do marketing with emails. So you should make your email campaigns as effective as possible. What really works with Sendspark. I think Sendspark will implement many more things. Which is why I am currently convinced to continue using Sendspark.
Read full review Reliability and Availability Acutally we didnt have had any problems so far. Everything works since we use it. The Servers are fast, and creating videos is a breeze. The Dashboard works properly and we can work very Smooth with Sendspark so far.
Read full review Performance Support is very fast. I actually get Support between 8-24 Hours which is Important for us. The website tend to slow down sometimes, but will not affect the overall usage. I think they have a good Server Plan, which runs smooth. Until now we didnt had any serious problems with saving our Video Files or Uploading.
Read full review Support Rating I have only run into an issue once, which I believe was due to a newly released feature (cloud storage). I was running into issues with the functionality on my Mac. The team was incredibly helpful in both troubleshooting the issue by jumping on screen sharing sessions, as well as providing multiple releases for me to test to fix the problem!
Read full review Alternatives Considered Loom provides all basic features of screen recording software but because they are established now, they sometimes fail to work on customer feedback while Sendspark is always innovative e.g one of the life-saving features is a link to share with customers to record their testimonials which other software are not doing.
Read full review UiPath Task capture helped me in my requirement gathering in a project. Helped to record the process Capture the Screen Process recording for future reference while developing the tasks Read full review Scalability I think there is a lot of space for scaling. But for a Company like us there is plenty enough of capabilites to use Sendspark without any lack of performance issues. Maybe Sendspark could be limited for very Big Companys. But since they are a Startup, maybe they will grow and dive us to a better overall experience.
Read full review Return on Investment A member of my sales team went 10 for 10 on receiving replies from outreach prospects when leading with a Sendspark video message. Received a PO for $109K on the last day of the quarter after messaging a customer with a polite and earnest Sendspark video to get the PO that day. Supported a team member closing a sale by creating a Sendspark demo/explanation video of "this is how it would work" for the owner of a prospect company. Read full review This has saved us MANY HOURS in either walking clients through processes in person or having to create a one-off guide through taking screenshots and creating our own documents with the screenshots hand placed. Client satisfaction is high when they receive these guides. It is documentation that they can refer to at anytime that is personalized to their use or individual needs. Read full review ScreenShots UiPath Task Capture Screenshots