Sentry vs. Smartlook

Great for standard web application performance monitoring, analytics and error reporting. Shows line level code errors, gives insight into performance issues (plugins, API issues, etc.). Automation and scheduled scanning in production gives client visibility into 'after deployment' value. Also lets a relatively small number of developers keep tabs on a handful of different site/applications without needing a bunch of tools. The UI is pretty complicated and can be overwhelming for new users. Documentation could be better for the learning curve,

Incentivized

Smartlook is best for screen recordings. Especially when you are running MVPs. However, its pricing is very high. If your daily visitors are too much then either you will have to lose many of your recordings or you will have to pay too much money.

Incentivized

• Great web interface. Lots of data available in a really clean format, with filtering options and more.
• Per-user exception tracking. User is complaining about something being broken? Look up their account ID in Sentry and you can see if they've run into any exceptions (with device information included, of course).
• Source map uploading. Took a little while to figure this out but now we have our deploy script upload sourcemaps to Sentry on each deployment, meaning we get to see stack traces that aren't obfuscated!
• Very generous free tier – 10,000 events per month. We're nowhere near that yet.

Incentivized

• Funnels are both easy to configure yet comprehensive enough to detect complicated customer journeys.
• Real-time recording provides exceptional insights to our design & engineering teams.
• Session recording is surprisingly lightweight and seems to cause no substantial performance degradation for our customers.

Incentivized

• Alert Configuration. Would be really helpful to have multiple logical groupings within the "If" section of a single configurable alert.
• Alert Copying. Being able to copy an alert from one project to another would be super beneficial.
• Alert Tags. Better UI around how we select which tags are getting sent with each alert instead of a tiny text box.

Incentivized

• I feel nickel and dimed with the events and funnels.
• We came from sessions being 30 mins of inactivity and now it's 5-10 mins. Session count has gone up significantly which we weren't prepared for.
• Recording playback isn't as clean and maneuverable like FullStory.

Incentivized

As my ratings show, I have been absolutely delighted with Smartlook in terms of usability, cost, support, and its benefit to our organization. I have given it such high ratings because I think it has really benefitted our organization and I think it could do the same for other companies too.

Incentivized

Every page, the tool setup pages and dashboards are built very well, the site structure is perfectly designed and intuitive to use. All functions are well documented and the help sections are really everywhere, you don't have to search for answers, as they are just popped up or max. a click away for your service.

Incentivized

Sofia P. is being our point of contact with the issues we faced. I was unsure about how to explain to her what was going on with the recording numbers (the recording has stopped before we were expecting to), but she readily understood and came with a solution for us in the same day. The problem was blocking our developer to test the integration, so it was great to have support so fast that he could continue his work.

Incentivized

We used Rollbar but didn't like the configuration its not easy. And also doesn't support wide features like Sentry although its a cheaper option but doesn't have the dash-boarding like Sentry and its was not easy to integrate webhooks for different purposes. Somehow many people in company where not able to understand Rollbar dashboard who were very much used to Sentry.

Incentivized

It has been a year between the time when I last used Hotjar and first started using Smartlook. I would say both tools are more or less equal when it comes to features, the only 2 differences I can think of are - price and customer support. Smartlook is cheaper and has superior customer services. You have the feeling when interacting with them that they genuinely care.

Incentivized

• It helped stabilize our system in the beginning
• We had to take it down later due to internal reasons and majorly because of cost-cutting process
• If someone has a unstable system and have no way to figure out what to do, can use sentry at least temporarily along with some other APM to fix their system faster

Incentivized

• Smartlook is used by different individuals from different organizations to have insights into different parts of products. It is used as the sole developer of our website as well as marketing campaigns.
• Smartlook has an amazing feature which is tracking the activities of return users.
• It gives reliable and efficient services.

Incentivized