What users are saying about

Smartlook

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
118 Ratings

Smartlook

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
118 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Add comparison

Likelihood to Recommend

Smartlook

For anyone who wants to optimize their online store and see how their customers ineract with the products of the web, it is a very easy to use tool that collects a lot of data from the web.
Juan Trenado Tello profile photo

Pros

  • Smartlook shows you your website from the client's perspective. Either they are accessing it from their PC, mobile, or tablet. It gives you an idea of how it appears to someone that doesn't know it at all, and how they navigate on it.
  • Smartlook gives you the number of people that are accessing your website 24/7. It collects several views per user so you can see the user progress.
  • Smartlook can show you heatmaps, helping you to address issues, or areas that are not that attractive.
Maria João Nogueira profile photo

Cons

  • I'd love for the default time at which the website replays happen to be 1x and not .5x.
Kat Merriman profile photo

Alternatives Considered

I chose Smartlook because it records actual visitors who find my website throughout the course of their internet search or by coming in directly. UserTesting sends in users to review the website, but since they aren't actually looking for my services their experience will be different. Smartlook lets me see what my real visitors, real customers, are experiencing and what their pain points are. It allows me to address the issues that real customers might be having.
Kat Merriman profile photo

Return on Investment

  • Smartlook has allowed me to optimize my website based on user experiences and see where I have problems and fix them quickly. I know this has improved my conversion rates and helped in increase profits.
Kat Merriman profile photo

Pricing Details

Smartlook

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0*
1.  per installation
Additional Pricing Details