Smartlook

Smartlook

300 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Smartlook	Score 8.5 out of 10	Small Businesses (1-50 employees)	Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and build conversion funnels. Data is seen on one central dashboard, which enables sharing and collaborating with colleagues. This is to support clear, data-driven decision-making for product managers,…	$55 per month 5000 sessions

Pricing

Smartlook

Editions & Modules

Pro: $55
per month 5000 sessions
Free: Free forever
per month 3000 sessions
Enterprise: Custom pricing

Offerings

Pricing Offerings
Smartlook
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

Optional

Additional Details

All Smartlook packages support both web and mobile app platforms.

More Pricing Information

Community Pulse
	Smartlook
Considered Both Products	Smartlook Joseph Shapiro CEO (Chief Executive Officer) Chose Smartlook I like it more in different aspects such as pricing, capabilities, UI, etc. When it comes to the pricing, I have been using it for many years, and always was easy to use and to see what was happening with conversions. It's the most undervaluable tool these days. When I was … Helpful? Leandro Chaves Analista de sistemas Chose Smartlook Smartlook is better and costs less than many other similar systems. Incentivized Helpful? Verified User Manager Chose Smartlook Inspectlet does not provide insights on mobile devices but Smartlook understands the need for mobility and provided a platform for it. Incentivized Helpful? SB Sarah Bellaiche Product Design/Development Engineer Chose Smartlook For me, Smartlook gathers everything a product designer or even a product manager needs. We have everything gathered in a single platform, and it's very powerful we can analyze everything we need. It's the only product where recordings are as well done. The UX/UI of the … Incentivized Helpful? Francesco Tonti Development Director Chose Smartlook I find that SmartLook has a simpler interface to use than Hotjar. Incentivized Helpful? Firoz Parakkat Co-Founder & Head of Product Chose Smartlook Easy Integration and Ease of Use. Helpful? Verified User Account Manager Chose Smartlook FullStory is more complex, detailed, better-looking and way more expensive. Therefore I think it makes sense to start with Smartlook at least. FullStory also has yearly plans which is really annoying. Hotjar doesn't have browser error logging which is a huge disadvantage for … Incentivized Helpful? Verified User Administrator Chose Smartlook Smartlook is the better overall value of all the solutions we've tried. Hotjar was overpriced, Lucky Orange seems more like an experimental project than a full-fledged product and Mouselflow seems to have some problems dealing with some types of browsers that we did not … Incentivized Helpful? AK Aaron King Owner Chose Smartlook Both were great to use, but Smartlook was WAY more affordable. Incentivized Helpful? CT Chris Turowski Tech Lead Chose Smartlook Smartlook is couple steps ahead of the solutions we've used before. Especially when it comes to funnels. Incentivized Helpful? Verified User Team Lead Chose Smartlook For me personally, I use Smartlook more for the debugging side of things, so I wish it had more debugging/error reporting features. Incentivized Helpful? EK Eric Kowallis Product Manager Chose Smartlook Like I mentioned, Smartlook is younger than FullStory and it seems like they're trying to improve. The dashboards are lacking. I wish I had more control over what I see there instead of the standard. We use the API to determine customer name and company and I'd like to see some … Incentivized Helpful? David Mynář Head Of Online Marketing Chose Smartlook We use both intensively in our agency. Google Analytics is our first go-to analytics suite, but we often combine it with Smartlook to prove or disprove our hypotheses. Both our web design and marketing projects benefit greatly from this synergy. Google Analytics offers better … Incentivized Helpful? AG Axel Gislason Engineering Manager Chose Smartlook Smartlook has all the features of the other products I have tried but was both simpler to use and cheaper. Incentivized Helpful? IG Ivan GadeaSaez Assistant Director Chose Smartlook I have never used other products similar to Smartlook. Incentivized Helpful? Giuseppe Avagliano Marketing Director Chose Smartlook Smartlook seems smoother than Hotjar and it also offers more customizable options such as events and funnels. Incentivized Helpful? Verified User Team Lead Chose Smartlook Compared to Hotjar, the first, and most important criteria for us is the performance impact on our customers. We've always had problems with Hotjar's rather resource-intensive script, which causes a noticeable degradation even on medium to high-performance client devices. In … Incentivized Helpful? Verified User Manager Chose Smartlook Smartlook is better in tracking events, building advanced funnels, and filtering out the sessions than Hotjar. It's definitely cheaper and more user-friendly than FullStory. Incentivized Helpful? Nicholas Fenmor Collins Director Chose Smartlook Smartlook is far more cost-effective and simple to use for agencies with multiple clients than Hotjar, which targets the user companies more directly. Incentivized Helpful? Verified User Executive Chose Smartlook So much simpler to the user and way more effective. The pricing for our requirement was also much better. Incentivized Helpful? Michael Freeman Head Of Marketing (Acting) Chose Smartlook The thing about Hotjar is they became too big too fast. They forgot what their product was all about and then started to charge an exorbitant amount for what is a glorified heat map. Smartlook has taken into account new features but always kept the essence of what they're … Incentivized Helpful? Shane McCallum Director of Product Chose Smartlook Far better bang for your buck. Incentivized Helpful? Verified User Employee Chose Smartlook At my old company, we debated using FullStory, but I believe Smartlook was the better option financially. Incentivized Helpful? Verified User C-Level Executive Chose Smartlook 100% better. Microsoft had no support at all. They directed you to a forum where other users "could" assist, but there was no assistance. Incentivized Helpful?
Top Pros	Pro Easy to use Pro Heat maps Pro User behavior
Top Cons	Minus Mobile app Minus Easy to understand Minus Free version

Best Alternatives
	Smartlook
Small Businesses	Lucky Orange Score 7.4 out of 10
Medium-sized Companies	Siteimprove Score 8.7 out of 10
Enterprises	Contentsquare Score 8.6 out of 10
All Alternatives	View all alternatives

User Ratings
	Smartlook
Likelihood to Recommend	9.0 (141 ratings)
Likelihood to Renew	8.9 (4 ratings)
Usability	9.2 (75 ratings)
Availability	9.1 (1 ratings)
Performance	8.2 (1 ratings)
Support Rating	9.2 (107 ratings)
Implementation Rating	7.3 (1 ratings)
Configurability	8.2 (2 ratings)
Ease of integration	9.1 (1 ratings)
Product Scalability	8.2 (1 ratings)
Vendor post-sale	9.1 (1 ratings)
Vendor pre-sale	9.1 (1 ratings)

User Testimonials
	Smartlook
Likelihood to Recommend	Smartlook Smartlook is best for screen recordings. Especially when you are running MVPs. However, its pricing is very high. If your daily visitors are too much then either you will have to lose many of your recordings or you will have to pay too much money. Incentivized Verified User Anonymous Read full review
Pros	Smartlook Funnels are both easy to configure yet comprehensive enough to detect complicated customer journeys. Real-time recording provides exceptional insights to our design & engineering teams. Session recording is surprisingly lightweight and seems to cause no substantial performance degradation for our customers. Incentivized Verified User Anonymous Read full review
Cons	Smartlook I feel nickel and dimed with the events and funnels. We came from sessions being 30 mins of inactivity and now it's 5-10 mins. Session count has gone up significantly which we weren't prepared for. Recording playback isn't as clean and maneuverable like FullStory. Incentivized EK Eric Kowallis Product Manager Read full review
Likelihood to Renew	Smartlook As my ratings show, I have been absolutely delighted with Smartlook in terms of usability, cost, support, and its benefit to our organization. I have given it such high ratings because I think it has really benefitted our organization and I think it could do the same for other companies too. Incentivized RF Rob Fielding Digital Growth Manager Read full review
Usability	Smartlook Every page, the tool setup pages and dashboards are built very well, the site structure is perfectly designed and intuitive to use. All functions are well documented and the help sections are really everywhere, you don't have to search for answers, as they are just popped up or max. a click away for your service. Incentivized Verified User Anonymous Read full review
Support Rating	Smartlook Sofia P. is being our point of contact with the issues we faced. I was unsure about how to explain to her what was going on with the recording numbers (the recording has stopped before we were expecting to), but she readily understood and came with a solution for us in the same day. The problem was blocking our developer to test the integration, so it was great to have support so fast that he could continue his work. Incentivized MN Marina Neta Senior Product Design/Development Engineer Read full review
Alternatives Considered	Smartlook It has been a year between the time when I last used Hotjar and first started using Smartlook. I would say both tools are more or less equal when it comes to features, the only 2 differences I can think of are - price and customer support. Smartlook is cheaper and has superior customer services. You have the feeling when interacting with them that they genuinely care. Incentivized Michal Pekarcik Group Conversion Rate Optimization Expert Read full review
Return on Investment	Smartlook Smartlook is used by different individuals from different organizations to have insights into different parts of products. It is used as the sole developer of our website as well as marketing campaigns. Smartlook has an amazing feature which is tracking the activities of return users. It gives reliable and efficient services. Incentivized Olivia Taylor Account Executive Read full review
ScreenShots	Smartlook Screenshots