Smartlook provide important answers about your website/business, even without asking for them

The Smartlook site contains a very detailed and easy to understand tooltips where it can be useful, and the Help section contains everything you need to implement, and use the service. It's very detailed and well sorted section with lot of examples, troubleshooting help and also lessons. In case you need help with anything else, we experienced very fast response on the online chat and our question was very quickly answered and resolved.

Every page, the tool setup pages and dashboards are built very well, the site structure is perfectly designed and intuitive to use. All functions are well documented and the help sections are really everywhere, you don't have to search for answers, as they are just popped up or max. a click away for your service.

I would recommend Smartlook for everyone, as I'm very satisfied with the service they provide. Smartlook is a must have tool not only for e-commerce or webshop, but every website which wants to understand their visitors, and make it constantly better and better, more user friendly and convenient to use. It generate very nice heatmaps where you can check the specified page structure and performance in terms of user interactions, also with recordings which is our most used part of Smartlook. Funnels are also used to help us understand and analyse the customer journey and helps to improve the conversion rate.