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Smartlook provide important answers about your website/business, even without asking for them
November 02, 2021

Smartlook provide important answers about your website/business, even without asking for them

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

Smartlook is a very helpful tool which can answer even those questions about your website performance, you never asked for! The IT and marketing specialist got a much clearer picture of our website's functionality, which helped to discover and understand our visitor's behavior and the path they use when browsing our websites.
  • Helps to understand visitors behavior.
  • Helps to decrease the bounce rate of our landing pages and increase the conversion rate.
  • Helps to find bugs on the site.
  • Used to check for A/B testing of pages, which are working better.
  • I can't provide anything where we see room for improvement.
  • Smartlook is a leader in this area, I think it contain everything we can use.
  • Maybe more space for stored recordings.
  • We have increased the conversion rate from the beginning till now with 120%.
  • We redesigned our landing pages and decreased the bounce rate by 41%.
  • We rethinked and redesigned our menu structure and internal site linking to increase the time users spent on our site based on the data we got from Smartlook analysis.
The Smartlook site contains a very detailed and easy to understand tooltips where it can be useful, and the Help section contains everything you need to implement, and use the service. It's very detailed and well sorted section with lot of examples, troubleshooting help and also lessons. In case you need help with anything else, we experienced very fast response on the online chat and our question was very quickly answered and resolved.
Every page, the tool setup pages and dashboards are built very well, the site structure is perfectly designed and intuitive to use. All functions are well documented and the help sections are really everywhere, you don't have to search for answers, as they are just popped up or max. a click away for your service.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

I would recommend Smartlook for everyone, as I'm very satisfied with the service they provide. Smartlook is a must have tool not only for e-commerce or webshop, but every website which wants to understand their visitors, and make it constantly better and better, more user friendly and convenient to use. It generate very nice heatmaps where you can check the specified page structure and performance in terms of user interactions, also with recordings which is our most used part of Smartlook. Funnels are also used to help us understand and analyse the customer journey and helps to improve the conversion rate.