Overall Satisfaction with Smartlook
Smartlook is being used mainly by the design team to look for bugs and experience issues that may be affecting our final user. The company is great at having quantitative data, but we don't have enough qualitative insights to make decisions. Since one of our star metrics for the next quarter is to improve the user experience, we hope that Smartlook will help us to find out what could be better and how is it affecting the user.
- The dashboard with the main insights.
- Support by e-mail.
- Filter by specific behaviors (e.g. Rage Click).
- Events -- but I think this is something that we could improve ourselves in our system.
- Create some suggestions for funnels and heatmaps.
- Give general insights for a certain period of time, e.g. from Oct. 7th to 12th, 75 users left the checkout step and 60% of them left due to a payment issue. IDK just bringing some ideas!
- Send an e-mail with main insights.
We used the UXCam just as a trial and we didn't feel really comfortable with their interface. It's been a while [since] we tried it, but I remember that we thought that things were pretty confusing. And when we saw the Smartlook interface we instantly felt that it would be easier to use and understand it. Another reason that made us choose Smartlook was that UXCam doesn't have the option to track websites, and maybe in the future we can use only Smartlook instead of having another one for tracking (we use Hotjar for the website).
Do you think Smartlook delivers good value for the price?
Yes
Are you happy with Smartlook's feature set?
Yes
Did Smartlook live up to sales and marketing promises?
Yes
Did implementation of Smartlook go as expected?
No
Would you buy Smartlook again?
Yes