Best tool for improving customer journey
August 02, 2021
Best tool for improving customer journey
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Smartlook
Smartlook eliminated the guesswork and discovered real plus actionable reasons. As a user, I have felt that Smartlook has some unique features which give you a way to understand and learn user behavior at a very micro level. Smartlook has made me build conversion funnels just to witness conversion rates as well as uncover why people are actually churning.
- All credit goes to Smartlook because due to it we get important data that helps us make our website more user-friendly for potential customers.
- The fundraising strategy has become more efficient due to Smartlook.
- It is [an] advanced and highly developed platform that is giving wonderful services. I really like the way it is giving professional services.
- There are certain cons associated with Smartlook that need to be looked into so that the overall user experience goes even more smoothly. Firstly, I think that the storage capacity of the cache should be enhanced as currently, it does not exceed 200 MB.
- There are small bugs that I and my team have figured out which are not critical and still need to be fixed. Moreover, the classic analytics tools are more sophisticated in the options they provide.
- Reliable monitoring.
- Analysis.
- Click tracking.
- Efficient integration.
- Smartlook is used by different individuals from different organizations to have insights into different parts of products. It is used as the sole developer of our website as well as marketing campaigns.
- Smartlook has an amazing feature which is tracking the activities of return users.
- It gives reliable and efficient services.
Smartlook has all the outclass features to have on the platform for the websites to do exceptionally well digitally. Other than that, I have been using this platform for a very long time and it has been the best choice in handling analytics of websites. Another pro that I have noticed in Smartlook in my experience is that it gives me the recording of a visitor who visits the profile and what that specific visitor does on the website or even on the application. The recording of visitors lead to the generation of clear insights which is beneficial in my regard.
Do you think Smartlook delivers good value for the price?
Yes
Are you happy with Smartlook's feature set?
Yes
Did Smartlook live up to sales and marketing promises?
Yes
Did implementation of Smartlook go as expected?
Yes
Would you buy Smartlook again?
Yes