ServiceNow App Engine vs. Solutions2Share Teams Manager

I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.

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It's well suited if you or your organization performs tasks incorporating other Microsoft programs such as OneNote or Planner. Teams Manager allows for easy management of that software usage; if you do not use any of those, I'm not sure if there is much advantage in using it to manage workflow.

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• App Engine can be used by non-developers to create Applications on the go, without coding.
• App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
• App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.

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• Handles different teams and teams members
• Giving them permissions as per their job profile and necessity
• Seeing the projects' progress through one platform

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• The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
• It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.

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• user interface can be enhanced to seperate the color coding for different channels
• It would be great to receive notifications in Outlook for Shifts and be able to approve/deny requests and schedule changes there while it's synced with the Outlook calendar.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

There are limited use cases where we are just using the service now app engine as of now

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It is a well-designed and polished application on Teams. Most of its issues stem from Teams UI and UX, which could be improved further. However, if you can fit the team manager to your needs, it can become a very powerful tool to manage data flow.

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Almost 100% available on time

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They tried their best to resolve our queries every time we contacted them about any technical support

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App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We still use it for our one-off situations, but mostly stick to Teams as it is much more user-friendly and allows better sharing capabilities through virtual meetings. Skype is not as easily customized, so it's a no-brainer to use Microsoft Teams and Team Manager for all of our instant messaging and virtual meeting needs.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It is scalable but not reliable

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• We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
• By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Positive in regards to easy access to quick answers through instant messaging
• Positive in that the Managers have a secure place to go to retrieve sensitive information.
• Negative in that we do not fully utilize the tool.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info