13 Ratings
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85 Ratings
13 Ratings
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Score 2.6 out of 100

Spryker Cloud Commerce OS

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85 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • Spryker Cloud Commerce OS ranks higher in 5 feature sets: Online Storefront, Online Shopping Cart, Online Payment System, eCommerce Marketing, eCommerce Business Management

Online Storefront

1.6

Shift4Shop

16%
7.2

Spryker Cloud Commerce OS

72%
Spryker Cloud Commerce OS ranks higher in 8/9 features

Product catalog & listings

2.0
20%
6 Ratings
7.7
77%
59 Ratings

Product management

2.4
24%
6 Ratings
6.9
69%
59 Ratings

Bulk product upload

1.4
14%
4 Ratings
7.2
72%
51 Ratings

Branding

1.3
13%
5 Ratings
7.5
75%
52 Ratings

Mobile storefront

1.2
12%
6 Ratings
7.6
76%
50 Ratings

Product variations

2.4
24%
6 Ratings
7.7
77%
62 Ratings

Website integration

1.2
12%
6 Ratings
N/A
0 Ratings

Visual customization

1.1
11%
6 Ratings
7.1
71%
55 Ratings

CMS

1.1
11%
5 Ratings
5.8
58%
57 Ratings

Online Shopping Cart

3.0

Shift4Shop

30%
7.8

Spryker Cloud Commerce OS

78%
Spryker Cloud Commerce OS ranks higher in 2/2 features

Abandoned cart recovery

3.6
36%
4 Ratings
7.8
78%
41 Ratings

Checkout user experience

2.4
24%
6 Ratings
7.7
77%
57 Ratings

Online Payment System

4.1

Shift4Shop

41%
7.9

Spryker Cloud Commerce OS

79%
Spryker Cloud Commerce OS ranks higher in 1/1 features

eCommerce security

4.1
41%
6 Ratings
7.9
79%
54 Ratings

eCommerce Marketing

2.4

Shift4Shop

24%
7.1

Spryker Cloud Commerce OS

71%
Spryker Cloud Commerce OS ranks higher in 3/3 features

Promotions & discounts

3.2
32%
6 Ratings
7.7
77%
56 Ratings

Personalized recommendations

1.1
11%
5 Ratings
6.5
65%
41 Ratings

SEO

2.8
28%
6 Ratings
7.1
71%
50 Ratings

eCommerce Business Management

1.9

Shift4Shop

19%
7.8

Spryker Cloud Commerce OS

78%
Spryker Cloud Commerce OS ranks higher in 5/5 features

Multi-site management

1.2
12%
3 Ratings
7.6
76%
54 Ratings

Order processing

2.8
28%
5 Ratings
8.4
84%
58 Ratings

Inventory management

2.8
28%
4 Ratings
7.5
75%
51 Ratings

Shipping

1.6
16%
5 Ratings
7.2
72%
44 Ratings

Custom functionality

1.1
11%
6 Ratings
8.4
84%
59 Ratings

Attribute Ratings

  • Spryker Cloud Commerce OS is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.4

Shift4Shop

14%
7 Ratings
7.9

Spryker Cloud Commerce OS

79%
68 Ratings

Usability

Shift4Shop

N/A
0 Ratings
7.4

Spryker Cloud Commerce OS

74%
68 Ratings

Support Rating

Shift4Shop

N/A
0 Ratings
7.5

Spryker Cloud Commerce OS

75%
68 Ratings

Likelihood to Recommend

Shift4Shop

3dcart/Shift4 Shop may be useful if you're used to that platform. I don't really see too many advantages of it compared to other platforms, but it may be less expensive than some of the more popular ecommerce platforms. It certainly is cheaper than an enterprise system, but you don't get nearly the capabilities or polish. I would put it on par with ASP.net and other similar programs of that era, with maybe a little more polish and robustness.
Scott Walker | TrustRadius Reviewer

Spryker Cloud Commerce OS

Spryker is very well suited (B2C and/or B2B) for big companies with complex and individual business models or also if your company needs a certain level of customization. Very good fit, if you need a scalable system.It is rather not the perfect fit for small companies or companies with very basic E-Commerce needs.
Tim Schestag | TrustRadius Reviewer

Pros

Shift4Shop

  • Membership rewards (a points awarding system) is really easy to set up and manage
  • Gift certificate issuance and redemption is simple to use and manage
  • Site design and redesign is straightforward and they are very helpful with design packages to customize.
  • They offer comprehensive SEO services and are very knowledgeable about how to engage customers and create traffic.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Data Importers - Spryker is able to cope with large chunks of data ingest e.g. from PIM or ERP. Its integrated Middleware of handling this data.
  • Scaling - Modern architecture makes it possible to scale flexible.
  • Internationalization - Role our your shop with different assortments, pricing and products with out of the box features.
  • Pricing - Spryker supports custom pricing out of the box (volume prices, gross/net prices, customer specific pricing).
  • Order Management.
Anonymous | TrustRadius Reviewer

Cons

Shift4Shop

  • 3dcart doesn't provide enough customization options. Making it very limited for customers.
  • The layout and file structure takes some getting used to. This should be improved upon.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Content - content administration is not a strong part of Spryker, although it improved over the years. I still see room for improvement in the world of bigger CMS systems being able to also do "commerce".
  • Backoffice-usability - for non-technical users the first few days, weeks and month[s] can be full of surprises. An extended documentation, or more intuitive handling on the backoffice could serve every party on Spryker.
  • Off-the-shelf internationalization - Spryker right now comes with an initial data set in English and German, which is for a German based company already a pretty stable starting point. Extension on the base data for Europe-wide used countries would be very helpful - French, Italian, Polish, Russian, etc.
Moritz Jung | TrustRadius Reviewer

Pricing Details

Shift4Shop

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Spryker Cloud Commerce OS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

Likelihood to Renew

Shift4Shop

Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Mark Madans | TrustRadius Reviewer

Spryker Cloud Commerce OS

No answers on this topic

Usability

Shift4Shop

No score
No answers yet
No answers on this topic

Spryker Cloud Commerce OS

Spryker Cloud Commerce OS 7.4
Based on 68 answers
Spryker's usability depends a lot on custom development. Therefore, I would like not to consider usability as something that comes with Spryker Cloud Commerce OS. Spryker Cloud Commerce OS; however, brings all the tools needed to design a solution with great usability.
Saulius Lazaravičius | TrustRadius Reviewer

Support Rating

Shift4Shop

No score
No answers yet
No answers on this topic

Spryker Cloud Commerce OS

Spryker Cloud Commerce OS 7.5
Based on 68 answers
Support suffered from Spryker Cloud Commerce OS's rapid growth. Contacts, department heads, and support systems changed frequently. Support processes as well as documentation are rather poor. One notices that they are putting more effort into the customers recently, but in the course of growth, there is still a lack of focus here. As a customer, I would like to see growth at a slower pace and a phase of stabilization.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Shift4Shop

We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

If you compare Spryker with commerce solutions on the market, you will notice that the focus is not on the front end. Spryker assumes that the store is only one of many possible channels through which customers order today and in the future. To understand the differences, one must therefore take a look at Spryker's architecture. This is divided into the Spryker [Cloud] Commerce OS (the backend with all process-related components), the front-end modules for B2C and B2B, as well as the integration modules (middleware) and interfaces (Glue API).
Anonymous | TrustRadius Reviewer

Return on Investment

Shift4Shop

  • 3dcart has enabled my clients to quickly and easily get up and running with an online store giving them an almost immediate ROI.
Tracy Beers | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Extending the reach and visibility of the brand through content and commerce.
  • Increased customer satisfaction through better accessibility (self-service) and easy access to important product information (CAD data, technical documentation, etc.).
  • Rapid deployment thanks to packaged business capabilities and clear development leads to fast ROI and low TCO.
Jan Stöckel | TrustRadius Reviewer

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