Shift4Shop vs. Spryker Cloud Commerce OS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Shift4Shop
Score 1.9 out of 10
N/A
Shift4Shop (formerly 3dcart) is a customizable eCommerce platform designed to build an online store. Some features include Level 1 PCI security compliance, the same level used by banks and large financial institutions, along with search engine optimized templates and no transaction fees. The former 3dcart was acquired by Shift4 Payments in November, 2020.N/A
Spryker Cloud Commerce OS
Score 6.0 out of 10
N/A
Spryker Cloud Commerce OS is a modular Commerce System that enables B2B, B2C, and Marketplace business models through any customer interface, touchpoint, and device. Boasting extensibility, best-in-class performance, and fast time-to-market, the vendor states Spryker is trusted by brands such as TOYOTA, HILTI, and TomTailor. The Spryker Cloud Commerce OS NOW version has been specifically developed for manufacturers and brands who want to reach customers directly online.N/A
Pricing
Shift4ShopSpryker Cloud Commerce OS
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Shift4ShopSpryker Cloud Commerce OS
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsShift4Shop offers a free enterprise-grade plan for US customers who use their payment processing.
More Pricing Information
Community Pulse
Shift4ShopSpryker Cloud Commerce OS
Top Pros
Top Cons
Features
Shift4ShopSpryker Cloud Commerce OS
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Shift4Shop
1.0
9 Ratings
154% below category average
Spryker Cloud Commerce OS
7.4
64 Ratings
4% below category average
Product catalog & listings1.09 Ratings8.160 Ratings
Product management1.09 Ratings7.060 Ratings
Bulk product upload1.07 Ratings7.652 Ratings
Branding1.08 Ratings7.853 Ratings
Mobile storefront1.09 Ratings8.151 Ratings
Product variations1.09 Ratings7.563 Ratings
Website integration1.09 Ratings00 Ratings
Visual customization1.09 Ratings6.856 Ratings
CMS1.08 Ratings6.558 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Shift4Shop
1.4
9 Ratings
138% below category average
Spryker Cloud Commerce OS
8.3
58 Ratings
9% above category average
Abandoned cart recovery1.47 Ratings8.642 Ratings
Checkout user experience1.49 Ratings8.058 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Shift4Shop
1.4
9 Ratings
142% below category average
Spryker Cloud Commerce OS
8.2
55 Ratings
1% below category average
eCommerce security1.49 Ratings8.255 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Shift4Shop
1.5
9 Ratings
133% below category average
Spryker Cloud Commerce OS
7.2
59 Ratings
4% below category average
Promotions & discounts1.09 Ratings7.757 Ratings
Personalized recommendations1.78 Ratings6.242 Ratings
SEO1.69 Ratings7.751 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Shift4Shop
1.7
9 Ratings
128% below category average
Spryker Cloud Commerce OS
8.1
63 Ratings
4% above category average
Multi-site management1.04 Ratings7.855 Ratings
Order processing3.28 Ratings8.759 Ratings
Inventory management1.07 Ratings8.252 Ratings
Shipping2.58 Ratings7.645 Ratings
Custom functionality1.08 Ratings8.460 Ratings
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Shift4ShopSpryker Cloud Commerce OS
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IBM Digital Commerce
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User Ratings
Shift4ShopSpryker Cloud Commerce OS
Likelihood to Recommend
1.0
(10 ratings)
7.8
(69 ratings)
Likelihood to Renew
1.0
(1 ratings)
-
(0 ratings)
Usability
4.0
(1 ratings)
6.1
(68 ratings)
Availability
2.0
(1 ratings)
-
(0 ratings)
Performance
5.0
(1 ratings)
-
(0 ratings)
Support Rating
4.0
(1 ratings)
6.0
(68 ratings)
Implementation Rating
2.0
(1 ratings)
-
(0 ratings)
Product Scalability
2.0
(1 ratings)
-
(0 ratings)
User Testimonials
Shift4ShopSpryker Cloud Commerce OS
Likelihood to Recommend
Shift4
At this point I would recommend looking elsewhere - 8 years with a platform and finally have to switch due to the unreliability is not something a business likes to do! They should sell the platform to a company that actually cares about owning an ecommerce builder. Research Shift4 - the parent
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Spryker Systems, GmbH
Spryker is very well suited (B2C and/or B2B) for big companies with complex and individual business models or also if your company needs a certain level of customization. Very good fit, if you need a scalable system. It is rather not the perfect fit for small companies or companies with very basic E-Commerce needs.
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Pros
Shift4
  • In my opinion, charge you too much for what it is worth
  • In my opinion, tech support is always blaming client and end up fixing it own issues
  • In my experience, make you believe client is important
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Spryker Systems, GmbH
  • Data Importers - Spryker is able to cope with large chunks of data ingest e.g. from PIM or ERP. Its integrated Middleware of handling this data.
  • Scaling - Modern architecture makes it possible to scale flexible.
  • Internationalization - Role our your shop with different assortments, pricing and products with out of the box features.
  • Pricing - Spryker supports custom pricing out of the box (volume prices, gross/net prices, customer specific pricing).
  • Order Management.
Read full review
Cons
Shift4
  • Page structure is all over the place. It can be difficult to find where to go to make page edits.
  • Base platform isn't very robust and requires multiple add-ons in order to add CRM, Taxes, and other capabilities
  • Reporting isn't very strong, necessitating outside analytics
  • File system is also pretty wonky and feels very primitive
  • Customer service and technical help leaves MUCH to be desired.
  • Not as many supported add-ons/plug-ins as other platforms, and many of them cost additional fees. Many of them also don't seamlessly integrate, meaning you'll need to dev the integration yourself.
  • In general, what you see in the WYSIWYG is not what you get.
  • Order System is not very intuitive for the modern era
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Spryker Systems, GmbH
  • Content - content administration is not a strong part of Spryker, although it improved over the years. I still see room for improvement in the world of bigger CMS systems being able to also do "commerce".
  • Backoffice-usability - for non-technical users the first few days, weeks and month[s] can be full of surprises. An extended documentation, or more intuitive handling on the backoffice could serve every party on Spryker.
  • Off-the-shelf internationalization - Spryker right now comes with an initial data set in English and German, which is for a German based company already a pretty stable starting point. Extension on the base data for Europe-wide used countries would be very helpful - French, Italian, Polish, Russian, etc.
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Likelihood to Renew
Shift4
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
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Spryker Systems, GmbH
No answers on this topic
Usability
Shift4
If you are looking for ultra basic interface ...
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Spryker Systems, GmbH
Spryker's usability depends a lot on custom development. Therefore, I would like not to consider usability as something that comes with Spryker Cloud Commerce OS. Spryker Cloud Commerce OS; however, brings all the tools needed to design a solution with great usability.
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Reliability and Availability
Shift4
regular updates braking our site
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Spryker Systems, GmbH
No answers on this topic
Support Rating
Shift4
You always manage to fins someone, but, in my experience, resolving issues are not an easy task. Why do we pay for a service , and then spend time trouble shooting constantly with them ?? In my experience, they eliminate features , send you an email what you can use instead, with instructions most people cant do without an IT guy . It feel more like an open source than a true integrated service.
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Spryker Systems, GmbH
Support suffered from Spryker Cloud Commerce OS's rapid growth. Contacts, department heads, and support systems changed frequently. Support processes as well as documentation are rather poor. One notices that they are putting more effort into the customers recently, but in the course of growth, there is still a lack of focus here. As a customer, I would like to see growth at a slower pace and a phase of stabilization.
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Implementation Rating
Shift4
Initially it was difficult to manage the UI to the client, and then hard to change anything , unless you used the boring and too generic templates . Their template selection is very limited , that are basically all the same with different background images and colours . If you are unfortunate to have been a long-time client, you will have to completely rebuild your store, because old templates are not supported anymore
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Spryker Systems, GmbH
No answers on this topic
Alternatives Considered
Shift4
We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!
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Spryker Systems, GmbH
If you compare Spryker with commerce solutions on the market, you will notice that the focus is not on the front end. Spryker assumes that the store is only one of many possible channels through which customers order today and in the future. To understand the differences, one must therefore take a look at Spryker's architecture. This is divided into the Spryker [Cloud] Commerce OS (the backend with all process-related components), the front-end modules for B2C and B2B, as well as the integration modules (middleware) and interfaces (Glue API).
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Return on Investment
Shift4
  • We have seen an increase in sales of 440% since starting with 3D cart.
  • We find that the 3D features of promotions, coupon codes, rewards points all make customers want to come to us or come back to us.
  • They made mobile conversion pretty easy, and our mobile traffic went from 33% to 54%.
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Spryker Systems, GmbH
  • Extending the reach and visibility of the brand through content and commerce.
  • Increased customer satisfaction through better accessibility (self-service) and easy access to important product information (CAD data, technical documentation, etc.).
  • Rapid deployment thanks to packaged business capabilities and clear development leads to fast ROI and low TCO.
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ScreenShots

Shift4Shop Screenshots

Screenshot of Screenshot of

Spryker Cloud Commerce OS Screenshots

Screenshot of Out-of-the-box B2B Demo ShopScreenshot of Out-of-the-box B2C Demo ShopScreenshot of Any Device, Front-End, Touchpoint for current or future Commerce