What users are saying about
4 Ratings
4 Ratings
4 Ratings
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Score 9.6 out of 100
4 Ratings
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Score 4 out of 100

Likelihood to Recommend

ShipperHQ

ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.
Anonymous | TrustRadius Reviewer

ShippingEasy

ShippingEasy is perfect for a small business that needs the inventory system but doesn't want to pay through the nose. The customer service is excellent - they help you in set up, making changes, and make sure you understand how to use it. They save me time in managing our inventory and save me time when there is a problem - I call and get an answer right away. Plus if there is a system wide problem, which there rarely is, they make announcements and keep us up to date during and after
Vivian Vassar | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

ShipperHQ
10.0
ShippingEasy
Website integration
ShipperHQ
10.0
ShippingEasy

eCommerce Business Management

ShipperHQ
8.0
ShippingEasy
Shipping
ShipperHQ
10.0
ShippingEasy
Custom functionality
ShipperHQ
6.0
ShippingEasy

Pros

ShipperHQ

  • It is easy to batch process orders.
  • It quickly calculates rates to compare.
  • It is easy to keep track of orders for future review.
Krisstina Hawks | TrustRadius Reviewer

ShippingEasy

  • ShippingEasy makes it very easy to set up shipping rules for various scenarios so that shipping is fairly automated. It really is a click and ship type set up.
  • ShippingEasy integrates into our BigCommerce platform very well. We very rarely have any issues with ShippingEasy syncing orders and shipping status to BigCommerce and vise versa.
  • ShippingEasy's marketing service is very easy to use. It makes email campaign design extremely easy and aesthetically pleasing and it also makes automated emails very easy to set up as well.
Nick Hunter | TrustRadius Reviewer

Cons

ShipperHQ

  • The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
  • I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
  • I would also like to see the option for adding shipping rules if shipping management was integrated.
Nick Hunter | TrustRadius Reviewer

ShippingEasy

  • Fails to sync with the store consistently.
  • Integration with Stamps.com is problematic.
Eva Sawyer | TrustRadius Reviewer

Likelihood to Renew

ShipperHQ

ShipperHQ 10.0
Based on 1 answer
I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.
Anonymous | TrustRadius Reviewer

ShippingEasy

No score
No answers yet
No answers on this topic

Usability

ShipperHQ

ShipperHQ 8.0
Based on 1 answer
I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.
Anonymous | TrustRadius Reviewer

ShippingEasy

No score
No answers yet
No answers on this topic

Support Rating

ShipperHQ

ShipperHQ 10.0
Based on 2 answers
Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.
Anonymous | TrustRadius Reviewer

ShippingEasy

ShippingEasy 2.0
Based on 2 answers
ShippingEasy customer support is excellent. We rarely have to wait on hold, the reps are knowledgeable, well trained, well spoken, and understand technical issues. They listen carefully to make sure they understand the issue and check if they do not know something. I feel confident that I am getting correct information and rarely have to make more than one phone call to get an issue corrected.
Vivian Vassar | TrustRadius Reviewer

Alternatives Considered

ShipperHQ

USPS only allows you to use their services (obviously). It was sluggish and often offline. The shipsaver insurance saves us money. We had to guess shipping costs for items instead of entering their weights and sizes ahead of time. It integrates with our e-commerce site. Glad we have it now.
Krisstina Hawks | TrustRadius Reviewer

ShippingEasy

We used to use the Quickbooks shipping option to ship all of our orders. This was clunky and time-consuming. Especially since Quickbooks is not exactly known for being lightning fast. We would also then have to manually transfer over shipment data into BigCommerce which was slow as well. But with ShippingEasy everything is practically automated so now we can have one person ship orders using one solution and it integrates into our entire system making everything a million times easier.
Nick Hunter | TrustRadius Reviewer

Return on Investment

ShipperHQ

  • ShipperHQ is reliable and requires little to no maintenance, which for a small crew like ours is invaluable.
  • ShipperHQ also offers the option to display either retail shipping rates or our discounted rates to our customers. This is handy because we can display those discounted rates, which results in higher conversion and fewer abandoned carts due to high shipping costs.
  • One negative, however, is that since ShipperHQ lacks the ability to manage shipments, we have had to use another third party app which increases overhead.
Nick Hunter | TrustRadius Reviewer

ShippingEasy

  • Shipping deadlines missed.
  • Inability to offer international shipping.
  • Loss of sales.
Eva Sawyer | TrustRadius Reviewer

Screenshots

ShippingEasy

Pricing Details

ShipperHQ

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$250.00

ShipperHQ Editions & Modules

Edition
Essentials Plan$100.001
Standard Plan$250.001
Pro Plan$400.001
Enterprisecall for pricing1
  1. month
Additional Pricing Details
Pricing may vary per platform as feature availability can vary per platform.

ShippingEasy

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ShippingEasy Editions & Modules

Edition
Starter$0.001
Basic$29.001
Plus$49.001
Select$69.001
Premium$99.001
Enterprise$159.001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ShipperHQ
8.8
ShippingEasy
3.1

Likelihood to Renew

ShipperHQ
10.0
ShippingEasy

Usability

ShipperHQ
8.0
ShippingEasy

Support Rating

ShipperHQ
10.0
ShippingEasy
2.0

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