ShipStation vs. Zentail

I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.

Incentivized

Having Zentail in your business or enterprise is an advantage regardless of the size and the company, since the mission of this software is to boost the income of your business by finding the right customers who are looking for your services or products as a solution, online marketing It has never been as rewarding as this program is, that is why we have no doubt that Zentail is one of the best programs to sell and manage and company in the cloud.

Incentivized

• Integration: It works so well I forget that it is a 3rd party solution sometimes.
• Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process.
• Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs.

Incentivized

• There are many pages and websites where this program gives you the opportunity to experience a business process with new customers interested in your business and the products you offer.
• Zentail is a space where the best sellers can achieve new goals for their company, with the aim of seeing massive growth in their work and highlighting their position.

Incentivized

• For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package.
• Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end.
• The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time.

• One of the things that makes it difficult for us is to fully understand the objective of each of the functions of this program and how it works correctly.
• I would like a new update to improve and innovate with the presentation of images that we upload, I would like to be able to group them in a more attractive and interactive order for the client.

Incentivized

Its a very quick platform and being web based it does not require install for say viewing order's shipping status. For the shipping itself, there is a app that grabs data in near real time. Its an easy install and I have had next to no issues with the shipping aspect of the app.

Incentivized

I have quarterly calls with my account rep to discuss metrics and performance to ensure we are remaining consistent without fulfillment and transit times. He is super friendly and knowledgable. Whenever I have questions, if he can't answer them himself, he gets me in contact with the appropriate person almost immediately.

Incentivized

ShipStation is mainly used for automating and streamlining our shipping process. It doesn't track inventory or deal with fulfillment. ShipBob, on the other hand, is a fulfillment and shipping provider. (in addition to automation) Because our e-commerce business is still small and we're operating from our brick-n-mortar store, we don't have a need for ShipBob at the moment.

Incentivized

• It saves a lot of time being able to import the customer data.
• It saves us money by finding us the best rate (e.g. when we offer free shipping on orders).
• It can save data such as your most common box sizes.

Incentivized

• Zentail is the main program that most expands the products of my department of work, as well as the main entrance of the commercial and economic processes.
• We have been spectators of how, with the help of this program, the range of clients who are normally interested in investing in our products has expanded.

Incentivized