8 Ratings
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Score 6 out of 100
7 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

SilkRoad Performance

No, we just had a bad experience unfortunately.
Anonymous | TrustRadius Reviewer

Workhuman (formerly Globoforce)

Besides rewards management, Workhuman is also useful in managing employee relations. Managers have a written log of thankyou notes, which can be presented as evidence in cases of grievances. The tool has a good list of vendors for employees to choose a variety of gift cards. It is easy to run reports. The interface is not very user friendly and employees need to refer to their training notes to navigate through the system
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance and Goals

SilkRoad Performance
2.3
Workhuman (formerly Globoforce)
Corporate goal setting
SilkRoad Performance
2.0
Workhuman (formerly Globoforce)
Subordinate goal setting
SilkRoad Performance
2.0
Workhuman (formerly Globoforce)
Individual goal setting
SilkRoad Performance
3.0
Workhuman (formerly Globoforce)

Performance Management

SilkRoad Performance
Workhuman (formerly Globoforce)
8.2
Manager note taking
SilkRoad Performance
Workhuman (formerly Globoforce)
10.0
Rater nomination workflow
SilkRoad Performance
Workhuman (formerly Globoforce)
8.0
Review reminders
SilkRoad Performance
Workhuman (formerly Globoforce)
8.0
Reporting
SilkRoad Performance
Workhuman (formerly Globoforce)
6.9

Pros

SilkRoad Performance

  • Unfortunately our experience was very poor, so I don't have anything for what they do "particularly" well.
Anonymous | TrustRadius Reviewer

Workhuman (formerly Globoforce)

  • Globoforce makes the process of rewarding employees who do a great job easy for managers and leaders internationally
  • Globoforce helped me write kind electronic thank-you notes that came through to their inboxes in great, simple formats
  • Globoforce was great in showing clear options on what exactly I could use the eGift Card for from doing a great job on certain projects
Anonymous | TrustRadius Reviewer

Cons

SilkRoad Performance

  • Transparency about the capabilities of their system. We would have never chosen WingSpan had we had a clear picture of the limitations of their system.
  • Ease of use - as an administrator we found it to be difficult to work with. Of course, improvements may have been made in this area since we used it last.
  • The user interface could use some updating.
Anonymous | TrustRadius Reviewer

Workhuman (formerly Globoforce)

  • Their customer support could be improved.
Kristen Shlossberg | TrustRadius Reviewer

Support Rating

SilkRoad Performance

No score
No answers yet
No answers on this topic

Workhuman (formerly Globoforce)

Workhuman (formerly Globoforce) 10.0
Based on 1 answer
The company has an in-house customer support team. They can be reached by email or phone. The response time is good and I do not have anything negative to say about them. The good thing is that the hours of operation are 24/7 so one can reach them anytime with questions about reward management.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SilkRoad Performance

We used Cvent following our WingSpan experience. It worked out much better and had more capability than WingSpan.
Anonymous | TrustRadius Reviewer

Workhuman (formerly Globoforce)

I think this is a comparable recognition platform.
Kristen Shlossberg | TrustRadius Reviewer

Return on Investment

SilkRoad Performance

  • I feel it set us back a bit, and also caused us to lose credibility with our management team after it turned out to be a "failed experiment."
  • We have gone back to a manual system of doing goal setting that works better for us.
Anonymous | TrustRadius Reviewer

Workhuman (formerly Globoforce)

  • Globoforce helped me provide a faster way to send a meaningful thank you note to my colleagues via email as opposed to mailing it and expensing the shipping for each note
Anonymous | TrustRadius Reviewer

Pricing Details

SilkRoad Performance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workhuman (formerly Globoforce)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SilkRoad Performance
1.0
Workhuman (formerly Globoforce)
8.6

Support Rating

SilkRoad Performance
Workhuman (formerly Globoforce)
10.0

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