What users are saying about

SilkRoad Recruiting

42 Ratings
Score 6.3 out of 101

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Likelihood to Recommend

SilkRoad Recruiting

OpenHire works well for the needs at my current company since we typically do not have a very high volume of open positions, and much of the requisition and hiring is managed outside the system. For example, the hire requisitions and offers are handled completely outside the system. For the basics of applicant tracking and reporting, this system is a cost-effective choice. If, however, you are looking for a sophisticated ATS with more advanced features and the ability to customize to your process, I would not recommend OpenHire.
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Feature Rating Comparison

Recruiting / ATS

SilkRoad Recruiting
5.7
Job Requisition Management
SilkRoad Recruiting
6.0
Company Website Posting
SilkRoad Recruiting
6.3
Publish to Social Media
SilkRoad Recruiting
6.8
Job Search Site Posting
SilkRoad Recruiting
6.2
Customized Application Form
SilkRoad Recruiting
5.3
Resume Management
SilkRoad Recruiting
6.0
Duplicate Candidate Prevention
SilkRoad Recruiting
2.0
Candidate Search
SilkRoad Recruiting
6.2
Applicant Tracking
SilkRoad Recruiting
5.9
Collaboration
SilkRoad Recruiting
6.1
Task Creation and Delegation
SilkRoad Recruiting
6.6
Email Templates
SilkRoad Recruiting
6.5
User Permissions
SilkRoad Recruiting
5.5
Notifications and Alerts
SilkRoad Recruiting
5.8
Reporting
SilkRoad Recruiting
4.3

Pros

  • For the most parts applicants found it easy to appy.
  • It was easy to keep track of hiring pools.
  • It did a good job of keeping history of applicants and jobs.
Diaman Amsler profile photo

Cons

  • We no longer use Silkroad largely because it caused me more work. There was no ability to make documents required in the application process. Although we said a resume, transcripts, a specific list of references and cover letter were required in the posting more than 90% of applications were missing something which forced me to correspond with thousands of applicants and wasted a lot of time.
  • They lack integrity. We were promised customer support for applicants when we purchased Silkroad but it was yanked about a year later. It wasted even more of my time and showed a lack of integrity on the part of the company.
  • It lacked some of the reporting we needed and every time we needed something special it was an extra cost.
Diaman Amsler profile photo

Likelihood to Renew

SilkRoad Recruiting5.0
Based on 12 answers
We will most likely look around at other systems when our contract is up. Our team is familiar with the system so going through a process of learning another system at this time is not exciting to us. We would like to see what other systems can offer us.
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Usability

SilkRoad Recruiting6.1
Based on 3 answers
It's very self-explanatory. Sometimes it sacrifices customizability for user-friendliness, however.
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Support

SilkRoad Recruiting5.0
Based on 2 answers
The support for Silkroad is awful. I know they are working on it and it seems to be slightly better but it's still not great. I have had multiple cases I have never heard from them on, others I have had to follow-up multiple times and one that took a year
Erin Seay profile photo

Alternatives Considered

RedCarpet is a SilkRoad product but the features/functionality of the two are completely different
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Return on Investment

  • Overall, improved candidate experience/shortened application process
  • Improved and easier process for internal candidates to apply
  • Lost some automation of features moving to OpenHire in comparison to our previous applicant tracking system
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Pricing Details

SilkRoad Recruiting

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details