What users are saying about
45 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

SilkRoad Recruiting

I think OpenHire is best for a small company (max about 2500 employees). The more employees you have the more HR people you should have and this can get expensive. I know most larger companies are using more advanced systems as well (Workday). During the selection process be sure to determine how many OpenHire users you would need. Ask whether your managers will be willing to work in the system as well or whether HR would have to own the entire process. If you are EEOC compliant, make sure you ask about diversity posting, APP tracking of applicants, and reporting needs. If you require an onboarding tool, SilkRoad offers RedCarpet. I found it to be very complex and hiring managers refused to use it. If you require an onboarding tool, definitely look into it. The demo may look great but there were a lot of implementation steps done to make it work and it just didn't fit our company culture. So make sure it fits yours.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Recruiting / ATS

SilkRoad Recruiting
5.6
Job Requisition Management
SilkRoad Recruiting
6.0
Company Website Posting
SilkRoad Recruiting
6.2
Publish to Social Media
SilkRoad Recruiting
6.8
Job Search Site Posting
SilkRoad Recruiting
6.1
Customized Application Form
SilkRoad Recruiting
5.2
Resume Management
SilkRoad Recruiting
5.9
Duplicate Candidate Prevention
SilkRoad Recruiting
2.0
Candidate Search
SilkRoad Recruiting
6.2
Applicant Tracking
SilkRoad Recruiting
5.8
Collaboration
SilkRoad Recruiting
6.0
Task Creation and Delegation
SilkRoad Recruiting
6.6
Email Templates
SilkRoad Recruiting
6.4
User Permissions
SilkRoad Recruiting
5.5
Notifications and Alerts
SilkRoad Recruiting
5.8
Reporting
SilkRoad Recruiting
4.3

Pros

SilkRoad Recruiting

  • The ease of use when it comes to create requisitions from a hiring managers side of things is definitely a positive. It's very much user intuitive and the specifications can be completely customized as to what a company would like to appear within said requisition.
  • Candidate correspondence is an absolute breeze as you can custom load templates into the system that can be edited at any time through an administrator in your company instead of having to go through a technical support team on the other side of things.
  • Overall, it's a pretty no muss no fuss system to use as there's not a great layer of complication about it and like most things, spaced practice and consistent exposure to it tend to iron out those rough edges. From an administration standpoint, adding in locations and hiring managers is incredibly simplistic along with reporting functionality.
  • Candidate folders have come a long way in the system and are much more user friendly at this point than when I began using the system some four years ago. It's very easy to shift candidate profiles between folders and edit on the fly.
Anonymous | TrustRadius Reviewer

Cons

SilkRoad Recruiting

  • OpenHire's user roles can create issues depending on how your company's hiring process flows. For example, at one company, the hiring managers were extremely involved in screening candidates yet the system seems very geared towards use of centralized recruiters who distribute candidates. The lack of ability to customize roles and security to match our managers' needs created additional burden on HR as well as frustration from hiring managers.
  • I experienced several problems uploading documents to accompany a candidate's offer. There was a limit on the number, size and type of attachments that could be included, and there was no alternative (as vetted with OpenHire) besides sending a separate correspondence to the candidate. I found this to appear unprofessional to the candidate as well as creating an extra step in the process for HR/recruiting.
  • The requisition process had a few issues which created inefficiencies in the process. Firstly, for times when you need to post a role confidentially outside of your standard process, there was no way to designate the req as 'confidential'. Instead, you had to use the 'executive' status which created issues (ie: inaccurate data in reporting). Secondly, OpenHire was unable to upload the company directory of emails in the requisition approver fields so rather than being able to select from a drop-down or using a 'smart' field, you had to type each approver's email out manually thus increasing the potential for error and delay in the process.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SilkRoad Recruiting

SilkRoad Recruiting 5.0
Based on 12 answers
It was a great solution for the company in all aspects, especially the cost. The company was not in a position to afford a solution such as Oracle PeopleSoft. The only reason we did not renew OpenHire was we got acquired by a much larger organization and started utilizing the tools that the parent company had available
Oksana Lukash, PHR, CCP (ksusha45@yahoo.com) | TrustRadius Reviewer

Usability

SilkRoad Recruiting

SilkRoad Recruiting 6.0
Based on 3 answers
It's not a bad system to use, there just seems to be so much click through to get one task achieved. Once you know all the little routes and pieces it gets easier.
Anonymous | TrustRadius Reviewer

Support Rating

SilkRoad Recruiting

SilkRoad Recruiting 5.0
Based on 2 answers
The support for Silkroad is awful. I know they are working on it and it seems to be slightly better but it's still not great. I have had multiple cases I have never heard from them on, others I have had to follow-up multiple times and one that took a year
Erin Seay | TrustRadius Reviewer

Alternatives Considered

SilkRoad Recruiting

NeoGov is a more simple system but just being able to require specific documents has been a huge time saver for us. Other elements in NeoGov aren't as robust but still it saves me a lot of time compared to OpenHire.
Diaman Amsler | TrustRadius Reviewer

Return on Investment

SilkRoad Recruiting

  • It had a great impact to the business because prior to implementing OpenHire all recruiting was done via spreadsheet and phone calls. By implementing OpenHire we were able to track candidates more effectively, collect EEO data, schedule interviews, collect feedback and manage the entire recruiting process.
  • Having an applicant tracking system great increased our efficiency in HR by allowing everyone to know exactly where we were in the recruiting process at any time.
  • Open Hire allowed us to provide better service to our managers by routing resumes more quickly and more efficiently working through the process.
Donna Birge | TrustRadius Reviewer

Pricing Details

SilkRoad Recruiting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SilkRoad Recruiting
6.2

Likelihood to Renew

SilkRoad Recruiting
5.0

Usability

SilkRoad Recruiting
6.0

Reliability and Availability

SilkRoad Recruiting
9.0

Support Rating

SilkRoad Recruiting
5.0

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