What users are saying about
42 Ratings
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Score 6.5 out of 101

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Likelihood to Recommend

SilkRoad Recruiting

I think OpenHire is best for a small company (max about 2500 employees). The more employees you have the more HR people you should have and this can get expensive. I know most larger companies are using more advanced systems as well (Workday). During the selection process be sure to determine how many OpenHire users you would need. Ask whether your managers will be willing to work in the system as well or whether HR would have to own the entire process. If you are EEOC compliant, make sure you ask about diversity posting, APP tracking of applicants, and reporting needs. If you require an onboarding tool, SilkRoad offers RedCarpet. I found it to be very complex and hiring managers refused to use it. If you require an onboarding tool, definitely look into it. The demo may look great but there were a lot of implementation steps done to make it work and it just didn't fit our company culture. So make sure it fits yours.
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Feature Rating Comparison

Recruiting / ATS

SilkRoad Recruiting
5.7
Job Requisition Management
SilkRoad Recruiting
6.0
Company Website Posting
SilkRoad Recruiting
6.2
Publish to Social Media
SilkRoad Recruiting
6.8
Job Search Site Posting
SilkRoad Recruiting
6.1
Customized Application Form
SilkRoad Recruiting
5.2
Resume Management
SilkRoad Recruiting
5.9
Duplicate Candidate Prevention
SilkRoad Recruiting
2.0
Candidate Search
SilkRoad Recruiting
6.2
Applicant Tracking
SilkRoad Recruiting
5.9
Collaboration
SilkRoad Recruiting
6.0
Task Creation and Delegation
SilkRoad Recruiting
6.6
Email Templates
SilkRoad Recruiting
6.4
User Permissions
SilkRoad Recruiting
5.5
Notifications and Alerts
SilkRoad Recruiting
5.8
Reporting
SilkRoad Recruiting
4.3

Pros

  • Allows you to track the steps in the recruitment process such as, marking as resume review, hired, rejected.
  • Allows you to push out communication to a large group of applicants at once such as "the requisition has been closed" or rejection emails.
  • Posting to diverse websites outside of Monster.com. There were a lot of minority based niche job sites that had our jobs posted automatically through OpenHire.
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Cons

  • Posting to outside boards was difficult at times. There were a lot of issues with Monster.com and the formatting errors. I do believe that they have since fixed this issue but I cannot be sure.
  • At times the information seemed repetitive. For example, you'd have to fill out information numerous times. This could have been a formatting issue in the setup with OpenHire but I definitely think that the overall experience of OpenHire could be more user friendly.
  • For Grace, the most difficult part was getting the hiring managers to own their part of the process. Such as approving job requisitions. Managers felt that all the emails and steps were tedious and not intuitive. Therefore, we removed ownership from them at all.
  • Licenses are fairly expensive and because we had a lot of HR employees it was difficult to have so many licenses due to the costs.
  • The reporting is heavily lacking. There needs to be a major update to the formatting and usefulness of the reports that can be generated from OpenHire. I often found that it had the ability to offer a report but often it required a lot of "fixing up" in order for it to be presentable.
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Likelihood to Renew

SilkRoad Recruiting5.0
Based on 12 answers
While OpenHire has some hiccups, it works well for our needs and is very reasonably priced. I would just like to see them improve on their reporting and support
Erin Seay profile photo

Usability

SilkRoad Recruiting6.1
Based on 3 answers
It's very self-explanatory. Sometimes it sacrifices customizability for user-friendliness, however.
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Support

SilkRoad Recruiting5.0
Based on 2 answers
The support for Silkroad is awful. I know they are working on it and it seems to be slightly better but it's still not great. I have had multiple cases I have never heard from them on, others I have had to follow-up multiple times and one that took a year
Erin Seay profile photo

Alternatives Considered

I have personally used Brass Ring, Oracle and OpenHire. Of the three OpenHire has provided to most flexible applicant management system. The customization of company specific websites separates OpenHire from the competition
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Return on Investment

  • Efficient Applicant Processing
  • Integrated 3rd Party applications
  • Improved reprting of applicant data
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Pricing Details

SilkRoad Recruiting

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details