Sinch vs. Webex Connect

Sinch is well suited if you believe communication is the solution to 99% of problems in this world. Lack of communication builds issues that can easily be avoided with clear and transparent communication. Emails/ in-app notifications, the not immediate and always causes a delay since it depends on the user's internet connection. On the other hand, SMS is a service, which reaches every individual immediately and without fail. Therefore, Sinch shall be utilised by every company to make sure immediate communication is enabled.

Incentivized

Webex Connect is a necessity for many of our clients, and we have observed that their whole infrastructure is built around it. This proves to be more helpful, when you are working across platforms across multiple apps. Apart from that, managing client onboarding in projects, auto responders, creating channels, creating automated flows, pushing updates to keep them in loop, are some of the features that we use on a daily term. For me, Automation of flows was relatively new, and to see it in action for the first time was an incredibly new experience. Especially the part where I did API integration for our internal chat module.

Incentivized

• Performance
• Support
• SMS

Incentivized

• Automated responses to customers
• Automation of customers onboarding
• Easy integration with existing infrastructure
• Cross OS compatibility
• Flow builder
• Bot manager

Incentivized

• Improved UI for easier navigation to the owned short codes and status of their certification.
• List of carrier requirements for certification (i.e. keywords).
• Language and character do's and don't's for specific routes.

Incentivized

• A high end application UI suffocates on low end hardware, so a "lite" version should be there
• SDK integration is messy for starters

Incentivized

mBlox compares in SLA and QoS to other top tier aggregators. We interconnect with several vendors who provide wholesale enterprise level SMS and MMS services like mBlox, and they all compare around the same. Quality of service is key, and we've found them to be no greater, and no worse than their competitors.

Incentivized

• Positive return on investment

Incentivized

• The simplicity of integration of API with multiple messaging apps has increased our reach.
• We ourselves are impressed with Cisco's Webex platform, and are planning to switch to our majority of communication channels to Webex platform applications.

Incentivized