Sitetracker is a project management application focusing on managing and reporting features for large or high-volume distributed projects involving disparate sites and personnel, from the company of the same name in Palo Alto, California.
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UKG Ready
Score 8.0 out of 10
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Designed for small businesses where everyone wears multiple hats, UKG Ready® is an HR solution that guides users through their day-to-day HR activities. Capabilities span from HR and payroll to talent and time.
So Sitetracker is a future-proof cloud platform built on Salesforce to benefit from smarter document management, machine learning, enterprise-grade security, and more. And that's how it has made the ecosystem quite complete by introducing various feature sets for the construction process, and it has included AI Reports and Insights which are really helpful. The overall product engineering is an absolute treat for all the users, as most of the features are built keeping the target audience in mind.
The UKG Ready platform configured lay out and widgets are easy and fun. The ability to see your 'to do' and staff are great. However, the ability for administrators to manipulate the widgets and platform for personal preference is cumbersome
Adding a manager and grouping is way to complicated and cumbersome., also removing someone from the group is not easy understood
Time & Attendance - Easy for workforce to use especially with the mobile app.
Payroll Processing - Offers step by step navigation to process payroll seamlessly.
Reporting Features - Ability to filter data easily and reporting feature is strong.
Implementation Teams - They are a true partner in this process and are detailed, professional, organized, and easy to work with.
Customer Service - By the click of a button, I can open a case or chat request, and UKG is very prompt in reaching back out to me. If it is regarding payroll processing, the response time is almost immediate.
So the availability of the platform should be more, i.e. it should give support for desktop, android and iOs apps with smartwatch widget support also
The AI generated reports can be bit drilled down and made more user friendly as there are a lot of data so it can easily be quite wholesome for someone new.
The overall speed of the application can be improved and it should have data centers in different regions too for faster delivery of services.
A better review of community ideas that have hit high points threshold. When we go out searching for a solution and see an idea that would solve the solution and it has 500-1,000 points from 2 years ago, it's sad.
Adjust the last remaining report screens that don't match the updated UI so it's consistent across all.
Allow dashboard layouts to be reset without adjusting managers' customizations of their dashboards.
We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
The improvements have made some of my previous challenges easier...the new layout definitely makes it easier and you can toggle between different views. Some of the new features in recruitment have made things easier for our hiring managers...they really seem to like these features.
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.
Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
Better use case scenarios, better industry experience and better leverage on task and document Management. Integrated seamlessly with our ERP system (Oracle) for budget, costs tracking and forecasting of project phases and the overall project as well.
UKG Ready has similar functionality to others in the full suite HRIS space and what sets them apart is their customer service model, company values, and culture. The sales process was appropriate and enjoyable. They also provide a lot of different thank you's to their customers throughout the year. We love the community that is available to submit ideas and research as well.
With our previous third-party payroll provider, payroll processing was a 6-8 hour day. With the UKG Ready/UKG Telestaff combination, the process is completed in under 4 hours on a regular basis.
Cloud hosting comes at a cost, but we have found that having the convenience of 24-hour support is a welcome offset to in-house IT, onsite hosting, and hardware management. UKG Ready's cloud hosting services are constantly updating software and feature redundant operations for records management.
As an organization whose HR department is completely in-house, the UKG Ready platform saves HR time on a daily basis with multiple aspects of their day-to-day processes. All services from onboarding to offboarding and all components in between are available on UKG Ready.
