Workforce ready review
Updated October 25, 2023

Workforce ready review

Kevin Black | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Ready

We use time, attendance, FMLA, ACA, & Payroll The product meets all our HR & Payroll needs

Pros

  • Reporting is probably the best feature of WFR, it is easy to create and modify your own reporting needs while filtering the data and exporting.
  • Using FMLA, ACA, & Points helps us manage our associate data effectively.
  • Self Service

Cons

  • Attendance(points) process could use some improvement. Setting up and maintaining I find easier than WFC however we lost some functionality in the automatic processing as well as document generation.
  • FMLA module has a lot of restrictions on setup and has to be handled manually.
  • Not all fields for data entry are effective data which cause some issues in changing associates profiles in a timely manner.
  • biggest ROI is we not longer have to engage for upgrades, all upgrade/enhancements are done automatically
  • All legislative updates are automatically applied
Very user-friendly product, everything is profile based assigned to associates.
once you have a good understanding of how assigning to the associates the flexibility works well.
Reporting and self-service are easy to use.
We have some data feeds, once configured they work well. This is an extra service to get data feed created for you.
Not having to deal with any patches, upgrades, and legislative updates has saved a ton of time and stress.
We came for Kronos WFC, since we have around 400 associates this product was more cost effective for us.

Do you think UKG Ready delivers good value for the price?

Yes

Are you happy with UKG Ready's feature set?

Yes

Did UKG Ready live up to sales and marketing promises?

Yes

Did implementation of UKG Ready go as expected?

Yes

Would you buy UKG Ready again?

Yes

This product was very user friendly and easy to teach associates.

UKG Ready Feature Ratings

6.2
Employee demographic data
7
Employment history
6
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
6
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
Not Rated
7.8
Pay calculation
8
Support for external payroll vendors
8
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
6
7.0
Approval workflow
8
Balance details
6
Annual carry-forward and encashment
Not Rated
6.5
View and generate pay and benefit information
7
Update personal information
7
View job history
5
View company policy documentation
7
7.0
Tracking of all physical assets
7
9.0
Report builder
9
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
7
Multiple review frequency
7
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
7
Manager tracking tools
7
5.0
Individual goal setting
5
Performance tracking
5
7.0
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
7
Notifications and Alerts
7

Using UKG Ready

400 - manufacturing
50 - Mostly for managers day to day timesheet questions.
HR and Payroll support as well.
  • HR
  • Payroll
  • Time and Attendance
  • Recruitment
  • Insights product
No desire to change, working well.

Evaluating UKG Ready and Competitors

Yes - We had Kronos workforce central, and moved to cloud hosted UKG Ready
  • Cloud Solutions
  • Ease of Use
no longer having to plan an upgrade every few years to stay on the most current version
Wouldn't change anything except being prepared for new setup. Thought we could transfer from WFC to WFR but was better to start fresh.

UKG Ready Implementation

Was sometimes hard to get assigned resources to respond in timely manner.
  • Third-party professional services
UKG services
Change management was minimal
  • meeting deadlines

UKG Ready Training

  • Online Training
Pretty good detail, I was also a part of the configuration of the product.
Pretty good online training, you have many how to options and can watch them several times. It can be hard at times to dig through the amount of data online but can usually find what you are looking for. Also you can download documentation for setting up the profiles and policies.

Configuring UKG Ready

Not to limited has multiple options, can get sometimes confusion on options but testing is simple to work through.
When using implementation team, work with them directly to learn how to configure.
No - we have not done any customization to the interface
No - we have not done any custom code
We have some data feeds for 3rd party benefits.

UKG Ready Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
None
No, standard works fine for us.
Yes - Eventually you find out in a patch or upgrade that they are fixed, UKG could do a better job informing those who report the issue.
Very helpful when we had to configure rules for California timesheets.
fast response solving most issues with one call, only issue with KGS is when a bug is reported, would like to see a faster update and better communication after it is addressed.

Using UKG Ready

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Timesheet management
  • Self service
  • Reporting
  • FMLA
Yes - good

UKG Ready Reliability

Easy to use, configure, implement, and train.
Up time is pretty close to 100%
Very reliable, sometimes their is a slight delay.

Integrating UKG Ready

  • Bswift
  • Guardian
  • Unum
  • File import/export
It is a separate billable resource so do thorough testing.

Relationship with UKG

Pricing since UKG is per person/monthly
Knowledgeable sales rep is very important, need to understand the product not just sell it.

Upgrading UKG Ready

Yes - updates are done by UKG Ready team, they are seamless, you sometimes have to do some preconfiguring but mostly hands off.
  • ease of use
  • cloud hosted
  • just continued enhancing

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented a year ago
    Thank you so much for your thorough review, Kevin. Our team truly appreciates the feedback!

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