Skedda vs. Zoom Rooms

It is really well suited for managing either desks and meeting rooms, or resources. It was really important for us that equipment could be included as bookable items because we can then track who has them - where and when. The self-service nature of bookings allows everyone to manage their own time.

User friendly, reliable and inclusive to remote audiences. The product grows organically for us which speaks for itself ; the business at sites we could not equip with our initial investments requests it. We have made the choice of Zoom rooms 5 years ago and it is still one our our star products supporting frictionless collaboration.

• the clear and accurate map of the space
• different filters (grid, day, map) for different users
• being able to build a questionnaire within the booking form
• giving people easy access to log-in
• the amount of control you can have over what your users see

• Zoom Rooms is built on the Zoom platform so faculty already know it and use it.
• All touch panels regardless of manufacturer have the same look and feel.
• Easy to schedule, easy to use.
• Supports a wide range of hardware from several vendors.

• Only one account can be setup as the overall owner of the system with control to adjust key settings. It would be good if more than one owner could be assigned to spread out the workload, without the need to for a shared account.

• Support is prompt, but not always the most immediately knowledgable or helpful.
• Admin portal is convoluted. There's gotta be a better way to assign scheduling permisissions.
• Zoom account managers are constantly being reassigned. It is nearly impossible to keep track of who presently is our account manager. When we were going through the process of looking into Zoom Phone, our manager was literally switched twice, resulting in us working with three total managers during that two-month process.

Incentivized

great system, flexible, fast and supportive

For a non-tech person, it isn't clear to me how to create and use tags. Some instruction/training would be useful.

Incentivized

User friendliness (experience very similar to the already familiar Zoom app), consistency of the UX across locations and manufacturers. Screen sharing is made super easy (proximity). Zoom rooms support strategic needs for Hybrid work and reduced travels. Backend admin interface is simple (that's good) and provides useful dashboards for trend analysis.

The response time is extremely quick and the video responses are great to refer back to.

Incentivized

For a non tech person more training on the in-depth functionality would be appreciated and useful.

Incentivized

Skedda is much more comprehensive than these products and has infinitely more controls and options than Survey Monkey or Google Surveys. It would be difficult to implement either platform for the scale of reservations and scheduling we are currently using Skedda for and would make saving user information much more time-consuming for the staff of our organization.

Incentivized

I personally think Zoom Rooms is superior to Teams. I have setup 3 or 4 Zooms Rooms for my organisation and it is pretty straightforward to do without any formal training or education on Zoom Rooms. My experience with Teams was the opposite. A horrible interface and options deliberately hidden away in menus levels deep. On top of which, Zoom Room outperforms Teams Rooms in both video and audio. On the desktop, Teams is a bloated app whereas, in my experience, Zoom Rooms works well.

Incentivized

• we have been able to increase the amount of people using the spaces - from 20 companies a week, to up to 30 because we gave people the power to book
• employees don't have to keep checking emails from people asking about availability - users can just see this for themselves so this saved us a lot of time and workload

• Great value for money as used it more than planned after installation.
• Finding the use of screen share and whiteboards is becoming very popular and meant we wanted a larger screen for this. ;-)