Skilljar’s Customer Education LMS Platform vs. Talentsoft from Cegid

Skilljar works extremely well for customer and partner training, specifically self-led training like micro-learning, elearning, and learning paths. Skilljar is a good choice for internal training if your needs are more around product training. From an administrator perspective, it's very easy and intuitive to upload content, create pages, pull reports, and overall maintenance making is possible for small teams (even a team of one) to manage. The Skilljar APIs make it simple to integrate into other systems like your CRM, advocacy platform, webinar platforms, etc.

Incentivized

I think some of my problems with Talentsoft aren't so much the fault of the software as it is how my company is organized. I have to enter many different property levels so that a review gets created, I'm not certain that these fields are required by Talentsoft or by my corporate office. This software is not suited for companies where a segment of the employees do not have a company email address and/or access to a company computer

Incentivized

• The design is simple. If you're looking for a complex or beautiful platform, this isn't it. However, Skilljar makes things very easy to follow and build within.
• Navigating Skilljar is very logical. it is easy to set up a new course and navigate within that course.

Incentivized

• Having the reviews in Talentsoft makes it much easier for one person to manage the entire process from start to finish.
• When an employee switches managers during the year, the delegation feature makes it very easy to have the previous manager add their input to the employees review.
• Being able to have a daily import file from our HR system into Talentsoft helps in having the information in Talentsoft be current.

Incentivized

• Reports are out of the box and cannot be customized to your business needs
• Event Cancellation notifications are non-existant
• Event registration end dates. There is no way end student registrations after a specific time frame
• Support cases are hit and miss. More often than not I feel that my issues are not important to them.

Incentivized

• I would like to have access edit and update the goal section throughout the year, not just during the review period.
• The reporting function is very cumbersome and needs to have easier ways to create custom reports.
• Streamline the create a review template process.
• Email notification for employees to let their manager know when they have completed entering information in Talentsoft.

Incentivized

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

The interface is clean and easy to use. It provides straightforward WYSIWYG editing and quick publishing tools. Analytics are fairly easy to navigate, as well. HTML code can be edited directly, but it can be a bit difficult as it appears as plain text with no color-coding or error checking. In spite of this, the code snippets feature is very useful in providing customizations.

Incentivized

The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.

Incentivized

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

There is absolutely an ecosystem of products and solutions required to support and enable end users - one can think of them as an orchestra. Each part does a specific job or task and each has a varying degree of ease of use and compatibility. Skilljar is the container that holds all learning content that is developed through authoring tools such as rise and storyline. However this ecosystem is incomplete without a smooth way to collect user feedback or to have a proactive strategy of user engagement. Much of the lift is handled by a team of education professionals who understand this orchestra metaphor

Incentivized

I think SuccessFactors is more flexible to customer needs when creating review templates and allowing access to goals year round. They also track changes for the goals. Talentsoft was selected by our corporate office before I started with the company.

Incentivized

• Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
• So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.

Incentivized

• Positive - Managers and employees have access to their reviews without having to contact HR.
• Positive - Management of the entire review process is less manual and takes less time.

Incentivized