What users are saying about
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Top Rated
2503 Ratings
Skype for Business, now part of Microsoft Teams
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Top Rated
2503 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 2503 reviews and ratings
Twilio
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Top Rated
141 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 141 reviews and ratings
Feature Set Ratings
Performance & Compatibility of Online Events Software

7.3
Skype for Business, now part of Microsoft Teams
73%
Twilio
Feature Set Not Supported
N/A
Skype for Business, now part of Microsoft Teams ranks higher in 4/4 features
Skype for Business, now part of Microsoft Teams ranks higher in 4/4 features
High quality audio

7.9
79%
194 Ratings
N/A
0 Ratings
High quality video

7.7
77%
189 Ratings
N/A
0 Ratings
Low bandwidth requirements

6.6
66%
186 Ratings
N/A
0 Ratings
Mobile support

7.1
71%
151 Ratings
N/A
0 Ratings
Screen Sharing

7.7
Skype for Business, now part of Microsoft Teams
77%
Twilio
Feature Set Not Supported
N/A
Skype for Business, now part of Microsoft Teams ranks higher in 2/2 features
Skype for Business, now part of Microsoft Teams ranks higher in 2/2 features
Desktop sharing

8.1
81%
195 Ratings
N/A
0 Ratings
Whiteboards

7.3
73%
122 Ratings
N/A
0 Ratings
Online Meetings / Events

7.7
Skype for Business, now part of Microsoft Teams
77%
Twilio
Feature Set Not Supported
N/A
Skype for Business, now part of Microsoft Teams ranks higher in 5/5 features
Skype for Business, now part of Microsoft Teams ranks higher in 5/5 features
Calendar integration

8.3
83%
178 Ratings
N/A
0 Ratings
Meeting initiation

8.2
82%
186 Ratings
N/A
0 Ratings
Integrates with social media

7.0
70%
86 Ratings
N/A
0 Ratings
Record meetings / events

7.3
73%
147 Ratings
N/A
0 Ratings
Slideshows

7.7
77%
116 Ratings
N/A
0 Ratings
Online Events Collaboration

7.7
Skype for Business, now part of Microsoft Teams
77%
Twilio
Feature Set Not Supported
N/A
Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features
Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features
Live chat

8.2
82%
175 Ratings
N/A
0 Ratings
Audience polling

7.5
75%
96 Ratings
N/A
0 Ratings
Q&A

7.5
75%
97 Ratings
N/A
0 Ratings
Online Events Security

7.5
Skype for Business, now part of Microsoft Teams
75%
Twilio
Feature Set Not Supported
N/A
Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features
Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features
User authentication

7.7
77%
146 Ratings
N/A
0 Ratings
Participant roles & permissions

7.5
75%
151 Ratings
N/A
0 Ratings
Confidential attendee list

7.4
74%
113 Ratings
N/A
0 Ratings
Attribute Ratings
- Twilio is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

7.4
Skype for Business, now part of Microsoft Teams
74%
200 Ratings
8.7
Twilio
87%
51 Ratings
Likelihood to Renew

9.0
Skype for Business, now part of Microsoft Teams
90%
7 Ratings
Twilio
N/A
0 Ratings
Usability

8.9
Skype for Business, now part of Microsoft Teams
89%
14 Ratings
9.1
Twilio
91%
10 Ratings
Support Rating

8.4
Skype for Business, now part of Microsoft Teams
84%
76 Ratings
9.4
Twilio
94%
18 Ratings
Implementation Rating

7.0
Skype for Business, now part of Microsoft Teams
70%
4 Ratings
Twilio
N/A
0 Ratings
Contract Terms and Pricing Model

Skype for Business, now part of Microsoft Teams
N/A
0 Ratings
10.0
Twilio
100%
1 Rating
Professional Services

Skype for Business, now part of Microsoft Teams
N/A
0 Ratings
10.0
Twilio
100%
1 Rating
Likelihood to Recommend
Skype for Business, now part of Microsoft Teams
Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.

Verified User
Employee in Other
Automotive Company, 5001-10,000 employeesTwilio
If you have a business page on Facebook, having Twilio’s chat not feature is a must! No more missed chat messages or clients getting upset because of a delay in replies. Twilio has helped on several occasions answer simple questions, so I didn't even have to answer the chat message manually. It also enables you to recognize when spammy messages are trying to get through.
Social Media Manager
Moana Creative MarketingMarketing & Advertising, 1-10 employees
Pros
Skype for Business, now part of Microsoft Teams
- Quickly check a user's status and communicate with them.
- Video conferencing is breathtaking, and the voice quality is excellent.
- It's a very user-friendly site with straightforward responses.
- Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
- The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
- This tool is easy to use and integrates with Calendar to view team members' schedules.
Sales Professional
Tourism ProfessionalLeisure, Travel & Tourism, 11-50 employees
Twilio
- Easy to see my team in one place, when they log in and out and what call status they are in.
- Twilio is a simple, user friendly way to log in and out of work activities.
- Excellent services and support.
- The omnichannel feature which allows agents to get request from all channels.
Contact Center Solutions Engineer
VesuvITas Contact Center Solutions GroupInformation Technology & Services, 11-50 employees
Cons
Skype for Business, now part of Microsoft Teams
- Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
- Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
- It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
- Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
Technology Analyst
Deutsche BankInformation Technology & Services, 10,001+ employees
Twilio
- Setting up response sequences should be more intuitive like an email sequence software or a chatbot service where you can send users through flows based on actions.
- Less code setup or having a graphical user interface to set it up would be nice then to be able to just export the code of what we need and send it over to developers.
- Easier multi-media sending for images, videos, or files needed.
Chief Marketing Officer
DinelyInternet, 1-10 employees
Pricing Details
Skype for Business, now part of Microsoft Teams
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Skype for Business, now part of Microsoft Teams Editions & Modules
—
Additional Pricing Details
—Twilio
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$0.0,015 per min per participant
Twilio Editions & Modules
Edition
Programmable Messaging | $0.00751 |
---|---|
Programmable Voice | $0.00852 |
Twilio SendGrid Marketing Campaigns | $153 |
Programmable Video | $0.00154 |
Twilio SendGrid Email API | $14.955 |
Twilio Flex (Contact Center) | $16 |
Twilio Flex (Contact Center) | $1507 |
Programmable Voice | $0.0138 |
Twilio Conversations | $0.059 |
Twilio Authy | $0.0910 |
Programmable Wireless | $2.0011 |
Programmable Wireless | $0.112 |
WhatsApp Business API | $0.004213 |
WhatsApp Business API | $0.00514 |
Elastic SIP Trunking | $0.04515 |
Elastic SIP Trunking | $0.00716 |
- per message sent or received
- per minute to receive a call
- per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
- per min per participant
- per month up to 100k emails. (Up to 40k emails free for 30 days)
- per active user hour (5000 hours free)
- per named user per month (5000 hours free)
- per min to make a call
- per active user per month
- per authentication
- per SIM card
- per MB
- Per WhatsApp Template message sent
- Per WhatsApp session message
- Per min for origination
- Per min for termination
Additional Pricing Details
1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.Likelihood to Renew
Skype for Business, now part of Microsoft Teams
Skype for Business, now part of Microsoft Teams 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Senior Programmer Analyst
RemaTarlazzi SPARetail, 501-1000 employees
Twilio
No score
No answers yet
No answers on this topic
Usability
Skype for Business, now part of Microsoft Teams
Skype for Business, now part of Microsoft Teams 8.9
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.

Verified User
Manager in Marketing
Real Estate Company, 1001-5000 employeesTwilio
Twilio 9.1
Based on 10 answers
Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
CITO (Chief Information Technology Officer)
Risk Administration Services, Inc.Insurance, 51-200 employees
Support Rating
Skype for Business, now part of Microsoft Teams
Skype for Business, now part of Microsoft Teams 8.4
Based on 76 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Executive Director
Youth Empowerment through Arts and HumanitiesNon-Profit Organization Management, 1-10 employees
Twilio
Twilio 9.4
Based on 18 answers
I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.

Verified User
Director in Marketing
Media Production Company, 1-10 employeesImplementation Rating
Skype for Business, now part of Microsoft Teams
Skype for Business, now part of Microsoft Teams 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Account Executive
Solarus Technologies IncInformation Technology and Services, 11-50 employees
Twilio
No score
No answers yet
No answers on this topic
Alternatives Considered
Skype for Business, now part of Microsoft Teams
For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
Provisioning Administrator
Cloud DirectInformation Technology & Services, 201-500 employees
Twilio
I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.

Verified User
C-Level Executive in Engineering
Telecommunications Company, 51-200 employeesContract Terms and Pricing Model
Skype for Business, now part of Microsoft Teams
No score
No answers yet
No answers on this topic
Twilio
Twilio 10.0
Based on 1 answer
Being in South Africa, direct local currency support would be nice
CIO (Chief Information Officer)
WamlyHuman Resources, 1-10 employees
Return on Investment
Skype for Business, now part of Microsoft Teams
- Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
- Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.

Verified User
Manager in Information Technology
Broadcast Media Company, 10,001+ employeesTwilio
- Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
- It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
- Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.

Verified User
Program Manager in Product Management
Human Resources Company, 11-50 employees