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Top Rated
2233 Ratings
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99 Ratings

Skype for Business (formerly Lync), now part of Microsoft Teams

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Top Rated
2233 Ratings
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Score 7.7 out of 100

Twilio

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99 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business does the job it is designed for adequately and admirably. Our organization uses it to ensure all staff are able to contact each other via their work phone numbers, no matter whether they are working in the office, at home, or somewhere else entirely. To this end, it is very effective.
Adam Jackson FGCLP MAHRI | TrustRadius Reviewer

Twilio

Twilio's SMS is very well suited to interact with customers via text messaging. While we have seen younger generation being happier with texting, we are also seeing texting picking up across all demographics. Twilio will generate/increase trust in situations when customers require rapid response or want to be informed of their account/status changes. Twilio's SMS is not the best for sending links to files, getting electronic signatures via links or sending large images etc. Expect IT to be involved and ensure that IT is given adequate information about your current AND future plans to gain the most out of Twilio SMS.
Chirag Shukla | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
Twilio
High quality audio
Skype for Business (formerly Lync), now part of Microsoft Teams
8.1
Twilio
High quality video
Skype for Business (formerly Lync), now part of Microsoft Teams
7.9
Twilio
Low bandwidth requirements
Skype for Business (formerly Lync), now part of Microsoft Teams
6.7
Twilio
Mobile support
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2
Twilio

Screen Sharing

Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
Twilio
Desktop sharing
Skype for Business (formerly Lync), now part of Microsoft Teams
8.1
Twilio
Whiteboards
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2
Twilio

Online Meetings / Events

Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Twilio
Calendar integration
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3
Twilio
Meeting initiation
Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
Twilio
Integrates with social media
Skype for Business (formerly Lync), now part of Microsoft Teams
6.9
Twilio
Record meetings / events
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
Twilio
Slideshows
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
Twilio

Online Events Collaboration

Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Twilio
Live chat
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3
Twilio
Audience polling
Skype for Business (formerly Lync), now part of Microsoft Teams
7.4
Twilio
Q&A
Skype for Business (formerly Lync), now part of Microsoft Teams
7.4
Twilio

Online Events Security

Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
Twilio
User authentication
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Twilio
Participant roles & permissions
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
Twilio
Confidential attendee list
Skype for Business (formerly Lync), now part of Microsoft Teams
7.1
Twilio

Pros

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Group Chat option allows multiple people to have a conversation away from the main presentation
  • Integration with Microsoft Office allows easy usage of excel, PowerPoint and other MS programs
  • Easy calendar integration for Microsoft Outlook
  • Mobile interface is very easy and intuitive
Mark DiNallo | TrustRadius Reviewer

Twilio

  • Easy to see my team in one place, when they log in and out and what call status they are in.
  • Twilio is a simple, user friendly way to log in and out of work activities.
  • Excellent services and support.
  • The omnichannel feature which allows agents to get request from all channels.
Max Safier | TrustRadius Reviewer

Cons

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Probably the biggest area is the video element as it has historically struggled in this area.
  • The need to be forced to federate with another organisation by providing yours and enabling the other organisation settings is a bit tedious but once done, allows for simple collaboration between third-parties.
  • Functionality wise, as it's an older product and being superseded by MS Teams, it feels as if it's run its course but was very good for what it does/did at the time.
Anonymous | TrustRadius Reviewer

Twilio

  • Authy does not support the "push button" multi-factor authentication from your application's native apps. This means if you want to use Authy, you still need to use TOTP based codes.
  • Not really a shortcoming of Authy, but it does nothing to help with multi-factor authentication using text messages - those are still sent to your platform's messaging app.
  • Authy doesn't always display how much time is left before your current token expires, making it difficult to know how much time you have left to enter the current code.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 9.5
Based on 8 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Twilio

No score
No answers yet
No answers on this topic

Usability

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.2
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
Anonymous | TrustRadius Reviewer

Twilio

Twilio 9.5
Based on 9 answers
Twilios large peer community on the internet , easy to access Twitter tutorials provided by Twilio itself and available API references makes using Twilio an easy experience. Sincerely, I do not think anyone can get lost in the course of using Twilio, at least from my own personal experience and that of junior engineers and developers on my team.
Jocelyn Bousquet | TrustRadius Reviewer

Support Rating

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.2
Based on 78 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Sarah Bandy | TrustRadius Reviewer

Twilio

Twilio 8.2
Based on 22 answers
I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
Anonymous | TrustRadius Reviewer

Implementation Rating

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Twilio

No score
No answers yet
No answers on this topic

Alternatives Considered

Skype for Business (formerly Lync), now part of Microsoft Teams

We have switched to Teams, and it does offer a lot more so I think that it was the right choice, but Skype [for Business (formerly Lync)] was a very functional tool. The main issues were the bandwidth issues. The work computers aren't particularly high in RAM or processing speed so it would lag quite a bit. It worked well and was fairly intuitive otherwise.
Heather Hicks | TrustRadius Reviewer

Twilio

To be honest, I don't know of any Twilio SMS competitors that have the robust transactional SMS that Twilio SMS has. I know of a few marketing SMS platforms such as Textedly but that's more of an email blast (or SMS blast) to your list then something targeted based on user action inside our application that Twilio SMS can provide. On top of that, in Twilio SMS I can push them through my own segmentation and sequences programmatically to even make the marketing SMS's more targetted compared to some of the pure blast competitors.
Evan Laird | TrustRadius Reviewer

Return on Investment

Skype for Business (formerly Lync), now part of Microsoft Teams

  • We almost lost our biggest client because of the poor performance early on in our implementation...the online meetings were poor quality for audio and bandwidth refreshing
  • Many of the employees in our company disliked the quality so much, they started to sign up for free Cisco WebEx accounts to use instead
  • The majority of employees in our company lost trust in our CTO because of his decision to switch from Cisco WebEx to Skype for Business
Randy Palmer | TrustRadius Reviewer

Twilio

  • Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
  • It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
  • Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Skype for Business (formerly Lync), now part of Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business (formerly Lync), now part of Microsoft Teams Editions & Modules

Additional Pricing Details

Twilio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Twilio Editions & Modules

Edition
Programmable Messaging$0.00751
Programmable Voice$0.00852
Twilio SendGrid Marketing Campaigns$153
Programmable Video$0.00154
Twilio SendGrid Email API$14.955
Twilio Flex (Contact Center)$16
Twilio Flex (Contact Center)$1507
Programmable Voice$0.0138
Twilio Conversations$0.059
Twilio Authy$0.0910
Programmable Wireless$2.0011
Programmable Wireless$0.112
WhatsApp Business API$0.004213
WhatsApp Business API$0.00514
Elastic SIP Trunking$0.04515
Elastic SIP Trunking$0.00716
  1. per message sent or received
  2. per minute to receive a call
  3. per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
  4. per min per participant
  5. per month up to 100k emails. (Up to 40k emails free for 30 days)
  6. per active user hour (5000 hours free)
  7. per named user per month (5000 hours free)
  8. per min to make a call
  9. per active user per month
  10. per authentication
  11. per SIM card
  12. per MB
  13. Per WhatsApp Template message sent
  14. Per WhatsApp session message
  15. Per min for origination
  16. Per min for termination
Additional Pricing Details
1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

Rating Summary

Likelihood to Recommend

Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
Twilio
8.9

Likelihood to Renew

Skype for Business (formerly Lync), now part of Microsoft Teams
9.5
Twilio

Usability

Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
Twilio
9.5

Support Rating

Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
Twilio
8.2

Implementation Rating

Skype for Business (formerly Lync), now part of Microsoft Teams
7.0
Twilio

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