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Top Rated
2503 Ratings
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Top Rated
141 Ratings

Skype for Business, now part of Microsoft Teams

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Top Rated
2503 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Twilio

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Top Rated
141 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    7.3

    Skype for Business, now part of Microsoft Teams

    73%

    Twilio

    Feature Set Not Supported
    N/A
    Skype for Business, now part of Microsoft Teams ranks higher in 4/4 features

    High quality audio

    7.9
    79%
    194 Ratings
    N/A
    0 Ratings

    High quality video

    7.7
    77%
    189 Ratings
    N/A
    0 Ratings

    Low bandwidth requirements

    6.6
    66%
    186 Ratings
    N/A
    0 Ratings

    Mobile support

    7.1
    71%
    151 Ratings
    N/A
    0 Ratings

    Screen Sharing

    7.7

    Skype for Business, now part of Microsoft Teams

    77%

    Twilio

    Feature Set Not Supported
    N/A
    Skype for Business, now part of Microsoft Teams ranks higher in 2/2 features

    Desktop sharing

    8.1
    81%
    195 Ratings
    N/A
    0 Ratings

    Whiteboards

    7.3
    73%
    122 Ratings
    N/A
    0 Ratings

    Online Meetings / Events

    7.7

    Skype for Business, now part of Microsoft Teams

    77%

    Twilio

    Feature Set Not Supported
    N/A
    Skype for Business, now part of Microsoft Teams ranks higher in 5/5 features

    Calendar integration

    8.3
    83%
    178 Ratings
    N/A
    0 Ratings

    Meeting initiation

    8.2
    82%
    186 Ratings
    N/A
    0 Ratings

    Integrates with social media

    7.0
    70%
    86 Ratings
    N/A
    0 Ratings

    Record meetings / events

    7.3
    73%
    147 Ratings
    N/A
    0 Ratings

    Slideshows

    7.7
    77%
    116 Ratings
    N/A
    0 Ratings

    Online Events Collaboration

    7.7

    Skype for Business, now part of Microsoft Teams

    77%

    Twilio

    Feature Set Not Supported
    N/A
    Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

    Live chat

    8.2
    82%
    175 Ratings
    N/A
    0 Ratings

    Audience polling

    7.5
    75%
    96 Ratings
    N/A
    0 Ratings

    Q&A

    7.5
    75%
    97 Ratings
    N/A
    0 Ratings

    Online Events Security

    7.5

    Skype for Business, now part of Microsoft Teams

    75%

    Twilio

    Feature Set Not Supported
    N/A
    Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

    User authentication

    7.7
    77%
    146 Ratings
    N/A
    0 Ratings

    Participant roles & permissions

    7.5
    75%
    151 Ratings
    N/A
    0 Ratings

    Confidential attendee list

    7.4
    74%
    113 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Twilio is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    7.4

    Skype for Business, now part of Microsoft Teams

    74%
    200 Ratings
    8.7

    Twilio

    87%
    51 Ratings

    Likelihood to Renew

    9.0

    Skype for Business, now part of Microsoft Teams

    90%
    7 Ratings

    Twilio

    N/A
    0 Ratings

    Usability

    8.9

    Skype for Business, now part of Microsoft Teams

    89%
    14 Ratings
    9.1

    Twilio

    91%
    10 Ratings

    Support Rating

    8.4

    Skype for Business, now part of Microsoft Teams

    84%
    76 Ratings
    9.4

    Twilio

    94%
    18 Ratings

    Implementation Rating

    7.0

    Skype for Business, now part of Microsoft Teams

    70%
    4 Ratings

    Twilio

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    Skype for Business, now part of Microsoft Teams

    N/A
    0 Ratings
    10.0

    Twilio

    100%
    1 Rating

    Professional Services

    Skype for Business, now part of Microsoft Teams

    N/A
    0 Ratings
    10.0

    Twilio

    100%
    1 Rating

    Likelihood to Recommend

    Skype for Business, now part of Microsoft Teams

    Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
    Anonymous | TrustRadius Reviewer

    Twilio

    If you have a business page on Facebook, having Twilio’s chat not feature is a must! No more missed chat messages or clients getting upset because of a delay in replies. Twilio has helped on several occasions answer simple questions, so I didn't even have to answer the chat message manually. It also enables you to recognize when spammy messages are trying to get through.
    Mary Tihoni | TrustRadius Reviewer

    Pros

    Skype for Business, now part of Microsoft Teams

    • Quickly check a user's status and communicate with them.
    • Video conferencing is breathtaking, and the voice quality is excellent.
    • It's a very user-friendly site with straightforward responses.
    • Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
    • The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
    • This tool is easy to use and integrates with Calendar to view team members' schedules.
    Roshni Rahman | TrustRadius Reviewer

    Twilio

    • Easy to see my team in one place, when they log in and out and what call status they are in.
    • Twilio is a simple, user friendly way to log in and out of work activities.
    • Excellent services and support.
    • The omnichannel feature which allows agents to get request from all channels.
    Max Safier | TrustRadius Reviewer

    Cons

    Skype for Business, now part of Microsoft Teams

    • Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
    • Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
    • It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
    • Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
    Dushyant Pathak (DKP) | TrustRadius Reviewer

    Twilio

    • Setting up response sequences should be more intuitive like an email sequence software or a chatbot service where you can send users through flows based on actions.
    • Less code setup or having a graphical user interface to set it up would be nice then to be able to just export the code of what we need and send it over to developers.
    • Easier multi-media sending for images, videos, or files needed.
    Evan Laird | TrustRadius Reviewer

    Pricing Details

    Skype for Business, now part of Microsoft Teams

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Skype for Business, now part of Microsoft Teams Editions & Modules

    Additional Pricing Details

    Twilio

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0.0,015 per min per participant

    Twilio Editions & Modules

    Edition
    Programmable Messaging$0.00751
    Programmable Voice$0.00852
    Twilio SendGrid Marketing Campaigns$153
    Programmable Video$0.00154
    Twilio SendGrid Email API$14.955
    Twilio Flex (Contact Center)$16
    Twilio Flex (Contact Center)$1507
    Programmable Voice$0.0138
    Twilio Conversations$0.059
    Twilio Authy$0.0910
    Programmable Wireless$2.0011
    Programmable Wireless$0.112
    WhatsApp Business API$0.004213
    WhatsApp Business API$0.00514
    Elastic SIP Trunking$0.04515
    Elastic SIP Trunking$0.00716
    1. per message sent or received
    2. per minute to receive a call
    3. per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
    4. per min per participant
    5. per month up to 100k emails. (Up to 40k emails free for 30 days)
    6. per active user hour (5000 hours free)
    7. per named user per month (5000 hours free)
    8. per min to make a call
    9. per active user per month
    10. per authentication
    11. per SIM card
    12. per MB
    13. Per WhatsApp Template message sent
    14. Per WhatsApp session message
    15. Per min for origination
    16. Per min for termination
    Additional Pricing Details
    1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

    Likelihood to Renew

    Skype for Business, now part of Microsoft Teams

    Skype for Business, now part of Microsoft Teams 9.0
    Based on 7 answers
    The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
    Emiliano Monterubbianesi | TrustRadius Reviewer

    Twilio

    No score
    No answers yet
    No answers on this topic

    Usability

    Skype for Business, now part of Microsoft Teams

    Skype for Business, now part of Microsoft Teams 8.9
    Based on 14 answers
    Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
    Anonymous | TrustRadius Reviewer

    Twilio

    Twilio 9.1
    Based on 10 answers
    Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
    Chirag Shukla | TrustRadius Reviewer

    Support Rating

    Skype for Business, now part of Microsoft Teams

    Skype for Business, now part of Microsoft Teams 8.4
    Based on 76 answers
    I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
    Sarah Bandy | TrustRadius Reviewer

    Twilio

    Twilio 9.4
    Based on 18 answers
    I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Skype for Business, now part of Microsoft Teams

    Skype for Business, now part of Microsoft Teams 7.0
    Based on 4 answers
    Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
    Greg Golding | TrustRadius Reviewer

    Twilio

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Skype for Business, now part of Microsoft Teams

    For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
    Jian Groenewald | TrustRadius Reviewer

    Twilio

    I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Skype for Business, now part of Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    Twilio

    Twilio 10.0
    Based on 1 answer
    Being in South Africa, direct local currency support would be nice
    Farren Mare | TrustRadius Reviewer

    Return on Investment

    Skype for Business, now part of Microsoft Teams

    • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
    • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
    Anonymous | TrustRadius Reviewer

    Twilio

    • Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
    • It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
    • Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.
    Anonymous | TrustRadius Reviewer

    Screenshots

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