Skype for Business (formerly Lync), now part of Microsoft Teams vs Twilio | TrustRadius

What users are saying about

Score 7.7 out of 10

Based on 2233 reviews and ratings

Score 8.8 out of 10

Based on 99 reviews and ratings

Interactive Demo

Feature Rating Comparison

Skype for Business (formerly Lync), now part of Microsoft Teams

Twilio

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Skype for Business (formerly Lync), now part of Microsoft Teams

Twilio

Desktop sharing

Whiteboards

Skype for Business (formerly Lync), now part of Microsoft Teams

Twilio

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Skype for Business (formerly Lync), now part of Microsoft Teams

Twilio

Live chat

Audience polling

Q&A

Skype for Business (formerly Lync), now part of Microsoft Teams

Twilio

User authentication

Participant roles & permissions

Confidential attendee list

Pros

Group Chat option allows multiple people to have a conversation away from the main presentation
Integration with Microsoft Office allows easy usage of excel, PowerPoint and other MS programs
Easy calendar integration for Microsoft Outlook
Mobile interface is very easy and intuitive

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Service Director

Morong Falmouth Audi Porsche VW MazdaAutomotive, 51-200 employees

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Easy to see my team in one place, when they log in and out and what call status they are in.
Twilio is a simple, user friendly way to log in and out of work activities.
Excellent services and support.
The omnichannel feature which allows agents to get request from all channels.

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Contact Center Solutions Engineer

VesuvITas Contact Center Solutions GroupInformation Technology & Services, 11-50 employees

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Cons

Probably the biggest area is the video element as it has historically struggled in this area.
The need to be forced to federate with another organisation by providing yours and enabling the other organisation settings is a bit tedious but once done, allows for simple collaboration between third-parties.
Functionality wise, as it's an older product and being superseded by MS Teams, it feels as if it's run its course but was very good for what it does/did at the time.

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Verified User

Manager in Information Technology

Broadcast Media Company, 10,001+ employees

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Authy does not support the "push button" multi-factor authentication from your application's native apps. This means if you want to use Authy, you still need to use TOTP based codes.
Not really a shortcoming of Authy, but it does nothing to help with multi-factor authentication using text messages - those are still sent to your platform's messaging app.
Authy doesn't always display how much time is left before your current token expires, making it difficult to know how much time you have left to enter the current code.

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Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

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Likelihood to Renew

Skype for Business (formerly Lync), now part of Microsoft Teams 9.5

Based on 8 answers

The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.

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Emiliano Monterubbianesi

Senior Programmer Analyst

RemaTarlazzi SPARetail, 501-1000 employees

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No score

No answers yet

No answers on this topic

Usability

Skype for Business (formerly Lync), now part of Microsoft Teams 8.2

Based on 14 answers

Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.

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Verified User

Manager in Marketing

Real Estate Company, 1001-5000 employees

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Twilio 9.5

Based on 9 answers

Twilios large peer community on the internet , easy to access Twitter tutorials provided by Twilio itself and available API references makes using Twilio an easy experience. Sincerely, I do not think anyone can get lost in the course of using Twilio, at least from my own personal experience and that of junior engineers and developers on my team.

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Jocelyn Bousquet

Software Engineer

Monzo BankFinancial Services, 1001-5000 employees

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Support Rating

Skype for Business (formerly Lync), now part of Microsoft Teams 8.2

Based on 78 answers

I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.

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Executive Director

Youth Empowerment through Arts and HumanitiesNon-Profit Organization Management, 1-10 employees

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Twilio 8.2

Based on 22 answers

I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.

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Verified User

Director in Marketing

Media Production Company, 1-10 employees

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Implementation Rating

Skype for Business (formerly Lync), now part of Microsoft Teams 7.0

Based on 4 answers

Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.

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Account Executive

Solarus Technologies IncInformation Technology and Services, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We have switched to Teams, and it does offer a lot more so I think that it was the right choice, but Skype [for Business (formerly Lync)] was a very functional tool. The main issues were the bandwidth issues. The work computers aren't particularly high in RAM or processing speed so it would lag quite a bit. It worked well and was fairly intuitive otherwise.

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Instructional Designer & LMS Administrator

State of Vermont Agency of Human ServicesGovernment Administration, 5001-10,000 employees

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To be honest, I don't know of any Twilio SMS competitors that have the robust transactional SMS that Twilio SMS has. I know of a few marketing SMS platforms such as Textedly but that's more of an email blast (or SMS blast) to your list then something targeted based on user action inside our application that Twilio SMS can provide. On top of that, in Twilio SMS I can push them through my own segmentation and sequences programmatically to even make the marketing SMS's more targetted compared to some of the pure blast competitors.

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Chief Marketing Officer

DinelyInternet, 1-10 employees

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Return on Investment

We almost lost our biggest client because of the poor performance early on in our implementation...the online meetings were poor quality for audio and bandwidth refreshing
Many of the employees in our company disliked the quality so much, they started to sign up for free Cisco WebEx accounts to use instead
The majority of employees in our company lost trust in our CTO because of his decision to switch from Cisco WebEx to Skype for Business

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Manager, Training & Learning Development

DHI Computing Service, Inc.Computer Software, 201-500 employees

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Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.

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Verified User

Program Manager in Product Management

Human Resources Company, 11-50 employees

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Screenshots

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See All (3) Twilio Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Skype for Business (formerly Lync), now part of Microsoft Teams Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Twilio Editions & Modules

Edition

Programmable Messaging	$0.0075¹
Programmable Voice	$0.0085²
Twilio SendGrid Marketing Campaigns	$15³
Programmable Video	$0.0015⁴
Twilio SendGrid Email API	$14.95⁵
Twilio Flex (Contact Center)	$1⁶
Twilio Flex (Contact Center)	$150⁷
Programmable Voice	$0.013⁸
Twilio Conversations	$0.05⁹
Twilio Authy	$0.09¹⁰
Programmable Wireless	$2.00¹¹
Programmable Wireless	$0.1¹²
WhatsApp Business API	$0.0042¹³
WhatsApp Business API	$0.005¹⁴
Elastic SIP Trunking	$0.045¹⁵
Elastic SIP Trunking	$0.007¹⁶

per message sent or received
per minute to receive a call
per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
per min per participant
per month up to 100k emails. (Up to 40k emails free for 30 days)
per active user hour (5000 hours free)
per named user per month (5000 hours free)
per min to make a call
per active user per month
per authentication
per SIM card
per MB
Per WhatsApp Template message sent
Per WhatsApp session message
Per min for origination
Per min for termination

Additional Pricing Details

1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

Rating Summary

Skype for Business (formerly Lync), now part of Microsoft Teams

Twilio

Skype for Business (formerly Lync), now part of Microsoft Teams

Twilio

Skype for Business (formerly Lync), now part of Microsoft Teams

Twilio

Skype for Business (formerly Lync), now part of Microsoft Teams

Twilio

Skype for Business (formerly Lync), now part of Microsoft Teams

Twilio

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