What users are saying about
This review does not include a rating.
Top Rated
974 Ratings
This review does not include a rating.
Top Rated
974 Ratings
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Score 8 out of 100

Feature Set Ratings

    Survey Format & Appearance

    SmartSurvey

    Feature Set Not Supported
    N/A
    6.8

    SurveyMonkey

    68%
    SurveyMonkey ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    7.3
    73%
    71 Ratings

    Themes

    N/A
    0 Ratings
    6.4
    64%
    64 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    6.7
    67%
    63 Ratings

    Survey Content

    SmartSurvey

    Feature Set Not Supported
    N/A
    7.6

    SurveyMonkey

    76%
    SurveyMonkey ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    7.7
    77%
    58 Ratings

    Question design help

    N/A
    0 Ratings
    7.2
    72%
    68 Ratings

    Multiple question types

    N/A
    0 Ratings
    8.0
    80%
    74 Ratings

    Survey Logic

    SmartSurvey

    Feature Set Not Supported
    N/A
    7.4

    SurveyMonkey

    74%
    SurveyMonkey ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    7.4
    74%
    68 Ratings

    Survey Reporting & Analytics

    SmartSurvey

    Feature Set Not Supported
    N/A
    7.3

    SurveyMonkey

    73%
    SurveyMonkey ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    7.6
    76%
    73 Ratings

    Data export

    N/A
    0 Ratings
    7.5
    75%
    70 Ratings

    Standard reports

    N/A
    0 Ratings
    7.3
    73%
    73 Ratings

    Custom reports

    N/A
    0 Ratings
    7.1
    71%
    60 Ratings

    Analytics

    N/A
    0 Ratings
    7.0
    70%
    62 Ratings

    Survey Administration & Security

    SmartSurvey

    Feature Set Not Supported
    N/A
    7.4

    SurveyMonkey

    74%
    SurveyMonkey ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    7.5
    75%
    63 Ratings

    Compliance

    N/A
    0 Ratings
    7.3
    73%
    54 Ratings

    Survey Distribution

    SmartSurvey

    Feature Set Not Supported
    N/A
    6.6

    SurveyMonkey

    66%
    SurveyMonkey ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    6.7
    67%
    29 Ratings

    Respondent restrictions

    N/A
    0 Ratings
    6.5
    65%
    41 Ratings

    Attribute Ratings

      Likelihood to Recommend

      SmartSurvey

      N/A
      0 Ratings
      6.8

      SurveyMonkey

      68%
      103 Ratings

      Likelihood to Renew

      SmartSurvey

      N/A
      0 Ratings
      9.0

      SurveyMonkey

      90%
      26 Ratings

      Usability

      SmartSurvey

      N/A
      0 Ratings
      7.7

      SurveyMonkey

      77%
      38 Ratings

      Availability

      SmartSurvey

      N/A
      0 Ratings
      10.0

      SurveyMonkey

      100%
      2 Ratings

      Performance

      SmartSurvey

      N/A
      0 Ratings
      6.0

      SurveyMonkey

      60%
      2 Ratings

      Support Rating

      SmartSurvey

      N/A
      0 Ratings
      6.5

      SurveyMonkey

      65%
      38 Ratings

      Implementation Rating

      SmartSurvey

      N/A
      0 Ratings
      10.0

      SurveyMonkey

      100%
      4 Ratings

      Likelihood to Recommend

      SmartSurvey

      No answers on this topic

      Momentive (SurveyMonkey, Inc)

      SurveyMonkey really excels in the survey design aspect of the surveying process. They have so many different question types that you can use to create your questions. The analytics and reporting are basic but ok for those wanting simple insights into their survey answers. Their free plan should suffice for any business that needs the fundamentals of surveying - i.e. survey builder, sharing, and viewing answers.
      Read full review

      Pros

      SmartSurvey

      No answers on this topic

      Momentive (SurveyMonkey, Inc)

      • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
      • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
      • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
      • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
      Read full review

      Cons

      SmartSurvey

      No answers on this topic

      Momentive (SurveyMonkey, Inc)

      • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
      • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
      • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
      Read full review

      Pricing Details

      SmartSurvey

      Starting Price

      Editions & Modules

      SmartSurvey editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        SurveyMonkey

        Starting Price

        $0

        Editions & Modules

        SurveyMonkey editions and modules pricing
        EditionModules
        Business Plan - Team Advantage27.001
        Business Plan - Team Premier89.002
        EnterpriseContact Sales3
        Personal Plan - Standard Monthly99.004
        Personal Plan - Advantage Annual34.005
        Personal Plan - Premier Annual119.006

        Footnotes

        1. Per User Per Month (billed annually)
        2. Per User Per Month (billed annually)
        3. none
        4. Per User Per Month (billed monthly)
        5. Per User Per Month (billed annually)
        6. Per User Per Month (billed annually)

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        SmartSurvey

        No answers on this topic

        Momentive (SurveyMonkey, Inc)

        Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
        Read full review

        Usability

        SmartSurvey

        No answers on this topic

        Momentive (SurveyMonkey, Inc)

        SurveyMonkey should suffice for most simple use cases to collect responses or feedback from clients. The templates that they offer are helpful as well as the guidance on question formulation. If you just need a stand alone software to distribute and collect surveys, then SurveyMonkey will meet your needs.
        Read full review

        Performance

        SmartSurvey

        No answers on this topic

        Momentive (SurveyMonkey, Inc)

        still to many limitations for more complex surveys --skips, filtered questions, etc.
        Read full review

        Support Rating

        SmartSurvey

        No answers on this topic

        Momentive (SurveyMonkey, Inc)

        I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating
        Read full review

        Implementation Rating

        SmartSurvey

        No answers on this topic

        Momentive (SurveyMonkey, Inc)

        Implementation not required.
        Read full review

        Alternatives Considered

        SmartSurvey

        No answers on this topic

        Momentive (SurveyMonkey, Inc)

        SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
        Read full review

        Return on Investment

        SmartSurvey

        No answers on this topic

        Momentive (SurveyMonkey, Inc)

        • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
        • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
        • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
        Read full review

        Screenshots

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