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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SnapEngage

    Score7.5 out of 10
    N/ASnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are…

    $60

    per month

    Xamarin

    Score6 out of 10
    N/AN/AN/A
    Pricing
    SnapEngageXamarin
    Editions & Modules
    Business
    60/month
    includes 4 agents licenses
    Plus
    140/month
    includes 8 agent licenses, premium integrations
    Premier
    420/month
    includes 16 agent licenses, premium integrations, advanced features
    Xamarin
    Free
    Offerings
    Pricing Offerings
    SnapEngageXamarin
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsEnterprise plans are also available and are custom tailored to the business' specific needs.—
    More Pricing Information
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    SnapEngageXamarin
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    Score9.7 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    SnapEngageXamarin
    Likelihood to Recommend
    7.5
    (13 ratings)
    7.0
    (12 ratings)
    Likelihood to Renew
    9.0
    (4 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    5.0
    (1 ratings)
    10.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    SnapEngageXamarin
    Likelihood to Recommend
    SnapEngage
    It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.
    Incentivized
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    Microsoft
    If you are required to develop applications that are cross-platformed, Xamarin is a great tool to use. It will help save time and effort from your development team to be able to build applications seamlessly for android, IOS, Windows, and web on a single platform instead of requiring multiple tools to get the job done.
    Incentivized
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    Pros
    SnapEngage
    • Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
    • We can see which of our team members are available, busy, or not-available.
    • Ability to see some biographical information of chatters and to sync information with Salesforce.
    Incentivized
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    Microsoft
    • Xamarin allows you to write cross platform code. This allows companies to build apps more quickly by writing less code. Having code abstracted and reused across multiple platforms allows for more testing and less issues overall.
    • The ability to use Visual Studio is a huge plus. Visual Studio is one of the best IDE's available and being able to write cross platforms apps while in a great IDE makes everything less painful.
    • Xamarin is now free with a large company backing. This means that bugs on the platform get fixed more quickly and there is a large community of developers.
    Incentivized
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    Cons
    SnapEngage
    • The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
    • Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!
    Incentivized
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    Microsoft
    • Forms - not 100% there. Still needs work but is production ready.
    • iOS - sometimes errors can be hard to understand, if they even show up.
    • Insights - Xamarin offers their own crash analytics software. However, it's not perfect and sometimes doesn't pick up crashes.
    Incentivized
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    Likelihood to Renew
    SnapEngage
    I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
    Incentivized
    Read full review
    Microsoft
    Xamarin has been great for developing different projects efficiently and effectively. It's nice to reuse the core business logic across different platforms so that there are less to maintain and little replications are needed. The biggest benefit is that C# programmers do not have to learn a different language to do mobile development.
    Incentivized
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    Usability
    SnapEngage
    No answers on this topic
    Microsoft
    If you are required to develop applications that are cross-platformed, Xamarin is a great tool to use. It will help save time and efforts from your development team to be able to build applications seamlessly for android, IOS, windows, and web on a single platform instead of requiring multiple tools to get the job done
    Incentivized
    Read full review
    Support Rating
    SnapEngage
    I have never needed to contact them for support.
    Incentivized
    Read full review
    Microsoft
    I never had to contact support for any help. Most of the problems we ran into, we were able to identify and use peer support through blogs and other internet sources to resolve the problems. There are plenty of sources online which provide tutorials, discuss problems, etc. Example: StackOverflow
    Incentivized
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    Implementation Rating
    SnapEngage
    No answers on this topic
    Microsoft
    Just with any programming tasks, have a plan first. Design out the system, spend time to build it correctly the first time and have plenty of testing and user acceptance opportunities. Xamarin was easy to implement for a C# programmer. However, you need to do tutorials to realize the platform's capabilities.
    Incentivized
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    Alternatives Considered
    SnapEngage
    We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.
    Incentivized
    Read full review
    Microsoft
    Xamarin runs natively on MacOS, and the debugger and other integration and auto-complete tools are far better than Eclipse for C# .NET. It also carries much of the plugin/add-on capabilities that are so desirable on Atom. Eclipse is a better for generalized software development, provided a developer is comfortable switching between the IDE the command line for certain parts of their workflow, like building, package management, or debugging. But for C# .NET development on MacOS specifically, Xamarin is the best product I've used for the job.
    Incentivized
    Read full review
    Return on Investment
    SnapEngage
    • It has allowed us to provide more service with a much smaller team than our phone team.
    • It provides us with data helpful to not only ourselves, but our marketing team as well.
    • It's customizable so it allows us to create and update our platforms immediately when needed.
    Incentivized
    Read full review
    Microsoft
    • Saves development time and deliver fast.
    • Allows inhouse developers build both Android and iOS application without switching languages.
    • Allows use coding in C# in Visual studio IDE from which we can code in different languages. We don't need multiple IDEs installed
    Incentivized
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    ScreenShots

    SnapEngage Screenshots

    Screenshot of SnapEngage is easy to install on any website and helps convert website visitors into engaged customers.