Likelihood to Recommend
SOCi is a fantastic tool for a franchise business because it provides the ability to post in bulk while also posting localized content. So, you can share the same basic content across all of your locations, but SOCi's tagging system inserts a location's phone number or website for each individual location. This helps create a localized feel and personalized touch -- but you only schedule one post, making it easy and efficient to localize content in mass posting. This principle applies to paid ads as well. Because of these features, SOCi may not be the best platform for companies with just one location
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I believe that if you can, avoid *ever* creating a profile on any of these third-party review websites. Online reputation management can be expensive, tedious, and frustrating. Keep all your reviews on your own website, and skip the noise of third-party review platforms. You can use your social profiles (ie. Google, Facebook, LinkedIn) for verified testimonials if needed. From firsthand experience, Trustpilot will deliberately allow fake and malicious reviews, then ask you for hundreds of dollars a month just to reply or remove the spam content.
Read full review Pros Firstly, as a user of Brandify, I am really fond of their after-sales support services because as a user these services matter a lot. Brandify has made the work so much easier as it avoids spending time looking for better options. It is very helpful platform for the growth of a company. Its analysis helps us in foreseeing situations that can be either good or bad and ensure that we think of a possible solution. Read full review Completing the review for the customer is a simple process which enables us to receive more feedback. The Trustpilot account management team is a true partner working with each department to help with adoption across the company. The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API. Read full review Cons Their analytics are sub-par to other tools that I use. Their website can be a little clunky until you learn to navigate it. It takes a long time to be fully on-boarded and running on the platform with all information syncing together. Read full review Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews. Product reviews should be visible on search engines too. Review requests email templates are not the best. Read full review Likelihood to Renew
It's expensive and customer service is not the best.
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There are some aspects of the scheduling of posts that could be more user friendly for the less tech-savvy users.
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We have not had to contact support so there is nothing to say in response to this question. We are sure that if we needed to contact them we would be able to get any issues resolved quickly
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I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
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Soci is a lot better. It’s more user friendly and it makes better for one platform to have all my accounts on
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Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
Read full review Return on Investment Brandify allows us to analyze the reputation of the business and how happy our customers are with us. It is a affordable local marketing software. It has reliable and efficient support. Read full review [I believe that it has] tons of fake reviews from spammers & scammers [In my experience] Hundreds of hours and $ wasted [In my experience] Monthly unsolicited sales calls from Trustpilot [I believe that it] Tries to actively ruin your reputation online Read full review ScreenShots