SourceForge vs. Trustpilot

I recommend SourceForge to anyone or business that needs both commercial and open source software. This platform has a wide variety of software with many categories that allow easy search for any project, in addition to the fact that searches can be done separately (commercial and open source software) so as not to have mixed results which go with different purpose. In addition to the fact that the community of this platform is quite active and that there are always times to discover new projects that can be useful for a company or individual person.

TrustPilot cannot be trusted. They have consistently removed reviews since I started with them. At first I thought it was a one or two off situation. We recently launched an "ask for reviews" initiative and got several positive reviews and TrustPilot removed all of them, without recourse. This hurts us really badly and initiates drawn-out emails with our customers. TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped.

• Commercial software and FOSS projects are available.
• FOSS projects have advanced profiles such as software hosting for download as well as download metrics. As well as the released versions.
• Commercial software profiles show detailed features, what it offers, price, frequently asked questions and a vast amount of user reviews.

• Completing the review for the customer is a simple process which enables us to receive more feedback.
• The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
• The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.

Incentivized

• The overall design that SourceForge has really leaves a lot to be desired, although the entire platform works perfectly, I think that the design should be much more attractive.
• There is currently no feature to save your progress on a review you are writing, so if you are writing a review and the browser is closed for some reason, all progress of the written review will be lost.

• Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
• Product reviews should be visible on search engines too.
• Review requests email templates are not the best.

Incentivized

Souceforge was very straightforward and easy to manage. The leads worked for us so there is not a lot else to say about why I'd use it again. This isn't some complicated software product, it is a simple inbound marketing channel that is meant to generate leads and help us with brand awareness and it did exactly that.

It's expensive and customer service is not the best.

Incentivized

SourceForge offers so many features for a technology review platform. They have some really unique ones that let potential new customers search for your product in really personalized and innovative ways. When you first load the edit screen, it may be a bit overwhelming at first because there are so many customizable fields, but their documentation and support is good and each field provides a ton of value.

We've never had any issues or downtime with SourceForge. Since we've been a user, the platform has never been down. Or at least never that I've noticed.

SourceForge loads extremely quickly whether you're using the front end or administrating your product listing on the back end. All pages are snappy to load--no issues with page speed whatsoever.

I hardly ever use the support on SourceForge, as I have not needed it. Their product works well for me. One time I had to email them and they got back to me the same day, but that's my only experience.

I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.

Incentivized

When we first signed up, they pair you with a campaign manager who trained us on how to use the product properly. The product is simple so the training was only about 30 minutes and after that we understood all the features and how to make the most of it. Most of the work came with making a custom landing page and building a follow up process for our sales team.

Easy to setup, we just needed to update our page and send them UTM tracking links. Most of the effort came with setting up our follow up process for our sales team.

G2 has a larger commitment time upfront and for a more expensive rate, which wasn't the best option for our team as we were just exploring the resources that existed out there at the time. We preferred Sourceforge as well due to its subscription service, making it easier to commit from the start.

Incentivized

Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.

Incentivized

SourceForge has been plenty scalable for us. Our marketing department is able to edit listings and our executives can also log in to the platform if need be for leads and reporting information. SourceForge offers multiple user access and role permissions, so it's pretty scalable and easy to use for our entire team.

• It allowed us to learn more about the features and functions of some software that we currently use.
• It allowed me to improve my decision-making for the software we use in the project area.
• It helped us to replace several programs that were used in our company. We made several replacements, for much more optimal alternatives.

• We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads.
• Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added.
• We saw an uptick in traffic in from our Trustpilot review page to our website.

Incentivized