Spiceworks Help Desk vs. TeamDynamix IT Service Management (ITSM)
Spiceworks Help Desk vs. TeamDynamix IT Service Management (ITSM)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A | |
TeamDynamix IT Service Management (ITSM) | N/A | TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The vendor describes the solution as highly flexible and configurable – configured to the user's level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to the user's company. Project Portfolio Management supports waterfall, agile, card wall or task lists, depending on the project type.… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Spiceworks Help Desk | TeamDynamix IT Service Management (ITSM) | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ITSM asset management |
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Change management |
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Spiceworks Help Desk | TeamDynamix IT Service Management (ITSM) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Spiceworks Help Desk | TeamDynamix IT Service Management (ITSM) | |
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Likelihood to Recommend | 8.8 (82 ratings) | 9.4 (4 ratings) |
Likelihood to Renew | 10.0 (29 ratings) | - (0 ratings) |
Usability | 8.6 (8 ratings) | - (0 ratings) |
Availability | 10.0 (3 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.7 (26 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (7 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Spiceworks Help Desk | TeamDynamix IT Service Management (ITSM) | |
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Likelihood to Recommend | Spiceworks Ziff Davis | TeamDynamix |
Pros | Spiceworks Ziff Davis | TeamDynamix |
Cons | Spiceworks Ziff Davis | TeamDynamix |
Likelihood to Renew | Spiceworks Ziff Davis | TeamDynamix No answers on this topic |
Usability | Spiceworks Ziff Davis | TeamDynamix No answers on this topic |
Reliability and Availability | Spiceworks Ziff Davis | TeamDynamix No answers on this topic |
Support Rating | Spiceworks Ziff Davis | TeamDynamix No answers on this topic |
Implementation Rating | Spiceworks Ziff Davis | TeamDynamix No answers on this topic |
Alternatives Considered | Spiceworks Ziff Davis | TeamDynamix |
Return on Investment | Spiceworks Ziff Davis | TeamDynamix |
ScreenShots | TeamDynamix IT Service Management (ITSM) Screenshots |