Spiceworks Help Desk vs. Vision Helpdesk
Spiceworks Help Desk vs. Vision Helpdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A | |
Vision Helpdesk | Small Businesses (1-50 employees) | Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.… | $8 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Spiceworks Help Desk | Vision Helpdesk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Spiceworks Help Desk | Vision Helpdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Spiceworks Help Desk | Vision Helpdesk | |
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Likelihood to Recommend | 8.8 (82 ratings) | 5.0 (4 ratings) |
Likelihood to Renew | 10.0 (29 ratings) | 9.1 (1 ratings) |
Usability | 8.6 (8 ratings) | 8.2 (1 ratings) |
Availability | 10.0 (3 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.7 (26 ratings) | 6.0 (2 ratings) |
Implementation Rating | 10.0 (7 ratings) | 9.1 (1 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Spiceworks Help Desk | Vision Helpdesk | |
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Likelihood to Recommend | Spiceworks Ziff Davis | Vision Helpdesk |
Pros | Spiceworks Ziff Davis | Vision Helpdesk |
Cons | Spiceworks Ziff Davis | Vision Helpdesk |
Likelihood to Renew | Spiceworks Ziff Davis | Vision Helpdesk |
Usability | Spiceworks Ziff Davis | Vision Helpdesk |
Reliability and Availability | Spiceworks Ziff Davis | Vision Helpdesk No answers on this topic |
Support Rating | Spiceworks Ziff Davis | Vision Helpdesk |
Implementation Rating | Spiceworks Ziff Davis | Vision Helpdesk No answers on this topic |
Alternatives Considered | Spiceworks Ziff Davis | Vision Helpdesk |
Return on Investment | Spiceworks Ziff Davis | Vision Helpdesk |
ScreenShots | Vision Helpdesk Screenshots |