What users are saying about
36 Ratings
36 Ratings
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Score 7.9 out of 100
229 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Streak

If you receive a notification that a prospect just read your email and you don't receive a response, you're then aware they've received it and your pitch or product is on their mind -- making a call later that day all the more effective.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Streak
Sugar Sell (SugarCRM)
8.6
Customer data management / contact management
Streak
Sugar Sell (SugarCRM)
8.9
Workflow management
Streak
Sugar Sell (SugarCRM)
8.6
Territory management
Streak
Sugar Sell (SugarCRM)
8.8
Opportunity management
Streak
Sugar Sell (SugarCRM)
8.8
Integration with email client (e.g., Outlook or Gmail)
Streak
Sugar Sell (SugarCRM)
8.9
Contract management
Streak
Sugar Sell (SugarCRM)
8.6
Quote & order management
Streak
Sugar Sell (SugarCRM)
8.2
Interaction tracking
Streak
Sugar Sell (SugarCRM)
8.1
Channel / partner relationship management
Streak
Sugar Sell (SugarCRM)
8.6

Customer Service & Support

Streak
Sugar Sell (SugarCRM)
8.8
Case management
Streak
Sugar Sell (SugarCRM)
8.9
Call center management
Streak
Sugar Sell (SugarCRM)
8.8
Help desk management
Streak
Sugar Sell (SugarCRM)
8.7

Marketing Automation

Streak
Sugar Sell (SugarCRM)
8.3
Lead management
Streak
Sugar Sell (SugarCRM)
8.9
Email marketing
Streak
Sugar Sell (SugarCRM)
7.6

CRM Project Management

Streak
Sugar Sell (SugarCRM)
9.0
Task management
Streak
Sugar Sell (SugarCRM)
9.1
Billing and invoicing management
Streak
Sugar Sell (SugarCRM)
8.9
Reporting
Streak
Sugar Sell (SugarCRM)
8.9

CRM Reporting & Analytics

Streak
Sugar Sell (SugarCRM)
8.9
Forecasting
Streak
Sugar Sell (SugarCRM)
8.9
Pipeline visualization
Streak
Sugar Sell (SugarCRM)
8.9
Customizable reports
Streak
Sugar Sell (SugarCRM)
8.9

Customization

Streak
Sugar Sell (SugarCRM)
8.8
Custom fields
Streak
Sugar Sell (SugarCRM)
8.9
Custom objects
Streak
Sugar Sell (SugarCRM)
9.0
Scripting environment
Streak
Sugar Sell (SugarCRM)
8.9
API for custom integration
Streak
Sugar Sell (SugarCRM)
8.5

Security

Streak
Sugar Sell (SugarCRM)
8.7
Single sign-on capability
Streak
Sugar Sell (SugarCRM)
9.1
Role-based user permissions
Streak
Sugar Sell (SugarCRM)
8.3

Social CRM

Streak
Sugar Sell (SugarCRM)
8.8
Social data
Streak
Sugar Sell (SugarCRM)
8.9
Social engagement
Streak
Sugar Sell (SugarCRM)
8.6

Integrations with 3rd-party Software

Streak
Sugar Sell (SugarCRM)
8.7
Marketing automation
Streak
Sugar Sell (SugarCRM)
8.8
Compensation management
Streak
Sugar Sell (SugarCRM)
8.6

Platform

Streak
Sugar Sell (SugarCRM)
8.2
Mobile access
Streak
Sugar Sell (SugarCRM)
8.2

Pros

Streak

  • The e-mail tracking feature is easy to use and very handy.
  • The snippets feature are very good, have shortcuts to use and save a lot of time.
  • Having a CRM platform inside your Gmail/Gsuite account is great for improving the use in a day to day basis.
Raphael Sanguinete | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Streak

  • Streak should work better with Microsoft. Often you need to run your excel files through Sheets in order for them to be compatible.
  • Having a Dashboard rather than being a tab in your email might add to its usability.
  • Automated progression through the stages
Aaron Nielsen | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Streak

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Streak

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Streak

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Streak

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Streak

Streak 8.0
Based on 1 answer
They do a great job of explaining the product beforehand so support interaction is not needed as much.
Matthew Fox | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Himanshu Shah | TrustRadius Reviewer

In-Person Training

Streak

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Streak

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Streak

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Streak

HubSpot was almost too freeform, I had a hard time grasping how it could work for me because there was so much that could be changed around. Streak was so easy to figure out without much time invested and I like that it just lives in my Gmail without needing to go to a separate website/login.
Stephanie Majeran | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Streak

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Streak

  • It has helped me save time on reaching out to people thinking that they didn't get my first email.
  • It had the positive return on investment in the fact that the time I spend using Streak is much less than the time I would spend not using it.
  • Streak has taught me the importance and ease of mail merges, since nothing else out there was as seamless to start with.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Pricing Details

Streak

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Streak Editions & Modules

Additional Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Streak
5.9
Sugar Sell (SugarCRM)
8.3

Likelihood to Renew

Streak
Sugar Sell (SugarCRM)
8.2

Usability

Streak
Sugar Sell (SugarCRM)
8.7

Reliability and Availability

Streak
Sugar Sell (SugarCRM)
10.0

Performance

Streak
Sugar Sell (SugarCRM)
10.0

Support Rating

Streak
8.0
Sugar Sell (SugarCRM)
9.2

In-Person Training

Streak
Sugar Sell (SugarCRM)
9.0

Online Training

Streak
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Streak
Sugar Sell (SugarCRM)
9.0

Scalability

Streak
Sugar Sell (SugarCRM)
9.0

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