What users are saying about
9 Ratings
1 Rating
9 Ratings
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Score 7.6 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

Strikedeck

The system is good for Customer Success teams to get started and if all the users are updating it responsibly. There are not many checks and balances in the system so your team will have to be disciplined. The reason why I have not been generous with my rating is only because of the slow nature of support and upgrades to the product.
Anonymous | TrustRadius Reviewer

Vitally

  • Vitally is suitable for any software company that is looking to measure and report and action the health of their customers.
  • While you would get less value from the tool if you do not have a team in place to action the insights it generates, I would still recommend that smaller teams look at implementing health scores and setting up automated responses to bad health.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Strikedeck
9.0
Vitally
10.0
Role-based user permissions
Strikedeck
9.0
Vitally
10.0

Platform & Infrastructure

Strikedeck
9.2
Vitally
10.0
API
Strikedeck
8.0
Vitally
10.0
Integration with Salesforce.com
Strikedeck
9.7
Vitally
10.0
Integration with Marketo
Strikedeck
10.0
Vitally
Integration with Eloqua
Strikedeck
9.0
Vitally

Customer Data Extraction / Integration

Strikedeck
8.5
Vitally
10.0
Product usage
Strikedeck
9.0
Vitally
10.0
Help desk / support tickets
Strikedeck
8.0
Vitally

Customer Success Management

Strikedeck
8.5
Vitally
9.7
NPS surveys
Strikedeck
8.5
Vitally
8.0
Sponsor tracking
Strikedeck
9.0
Vitally
Customer profiles
Strikedeck
7.5
Vitally
10.0
Automated workflow
Strikedeck
8.5
Vitally
10.0
Internal collaboration
Strikedeck
8.0
Vitally
10.0
Customer health scoring
Strikedeck
9.2
Vitally
10.0
Customer segmentation
Strikedeck
9.0
Vitally
10.0

CSM Reporting & Analytics

Strikedeck
8.3
Vitally
9.8
Customer health trends
Strikedeck
8.0
Vitally
10.0
Engagement analytics
Strikedeck
7.5
Vitally
10.0
Revenue forecasting
Strikedeck
9.0
Vitally
9.0
Dashboards
Strikedeck
8.7
Vitally
10.0

Pros

Strikedeck

  • Highly customizable
  • Integrates with many other sources
  • Responsive support group
Anonymous | TrustRadius Reviewer

Vitally

  • Simple setup
  • Detailed reporting
  • Automates manual tasks
  • Excellent support
Anonymous | TrustRadius Reviewer

Cons

Strikedeck

  • Next steps: I want one field where I can write myself a narrative of what's happening with a client and what my next steps are.
  • Integration seems janky... sometimes things get erased randomly or integration points on specific account seem to break down... big bummer when this happens
Justin Little | TrustRadius Reviewer

Vitally

  • NPS measurement is not particularly customizable
Anonymous | TrustRadius Reviewer

Usability

Strikedeck

Strikedeck 9.0
Based on 4 answers
The UI is great and usability is not an issue. There are no complex workflows or screen to go through. Once Strikedeck is setup properly by the Admin team, the use of Strikedeck is pretty straightforward for the end user. By setting appropriate values in the customer record the dashboards will get updated to reflect the changes. There is no concern of usability with Strikedeck although it may be lacking some features.
Maha Sharabinth | TrustRadius Reviewer

Vitally

No score
No answers yet
No answers on this topic

Support Rating

Strikedeck

Strikedeck 7.5
Based on 4 answers
The support of StrikeDeck is not the best we have experienced. You have to follow up multiple times for new features or releases. The support team is not very responsive. The other challenge we face with Strikedeck is that new features and releases are not notified and we have to reach out for any updates.
Anonymous | TrustRadius Reviewer

Vitally

No score
No answers yet
No answers on this topic

Alternatives Considered

Strikedeck

I believes it beats them out head to head. The account alerting, feedback management, and reporting and analytics I feel are definitely stronger and more detailed in Strikedeck. The fact they do offer both a free trial and free version, there is no reason not to test them out and pick for yourself which you actually like better.
Anonymous | TrustRadius Reviewer

Vitally

  • Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools.
  • Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have more customizations, we ultimately found we were not using large portions of their app.
  • Vitally worked out to be much cheaper for our needs.
Anonymous | TrustRadius Reviewer

Return on Investment

Strikedeck

  • It's helped us understand which clients are declining in health which has led to high client retention.
Justin Little | TrustRadius Reviewer

Vitally

  • Increased renewal rates
  • Reduced overall time spent analyzing customer health
  • Reduces manual tasks for customer health
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Strikedeck

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0

Vitally

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Strikedeck
8.2
Vitally
10.0

Usability

Strikedeck
9.0
Vitally

Support Rating

Strikedeck
7.5
Vitally

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