What users are saying about
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Top Rated
844 Ratings
6 Ratings

SurveyMonkey

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Top Rated
844 Ratings
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Score 8.2 out of 100
6 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

SurveyMonkey

SurveyMonkey is an easy to use program when you are needing to collect and organize feedback or data points from individuals. My biggest con with SurveyMonkey is that its another login/password you have to remember. Personally, I've switched to using Google Forms since its already synced with my Gmail account. Professionally, we've been using more and more of Wufoo and transitioning to Titan Forms as they have more capabilities and automatically tie in with other software that we are using, which makes it easier for tracking purposes. If you just need a simple survey software then SurveyMonkey will meet your needs.
Anonymous | TrustRadius Reviewer

Tally

No answers on this topic

Feature Rating Comparison

Survey Format & Appearance

SurveyMonkey
7.9
Tally
Survey templates
SurveyMonkey
8.4
Tally
Themes
SurveyMonkey
7.6
Tally
Custom logo/branding
SurveyMonkey
7.8
Tally

Survey Content

SurveyMonkey
8.3
Tally
Changes to live survey
SurveyMonkey
8.6
Tally
Question design help
SurveyMonkey
7.7
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Multiple question types
SurveyMonkey
8.8
Tally

Survey Logic

SurveyMonkey
8.4
Tally
Survey logic flexibility
SurveyMonkey
8.4
Tally

Survey Reporting & Analytics

SurveyMonkey
8.3
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Response tracking
SurveyMonkey
8.6
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Data export
SurveyMonkey
8.6
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Standard reports
SurveyMonkey
8.3
Tally
Custom reports
SurveyMonkey
8.1
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Analytics
SurveyMonkey
8.1
Tally

Survey Administration & Security

SurveyMonkey
8.5
Tally
Access controls
SurveyMonkey
8.6
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Compliance
SurveyMonkey
8.4
Tally

Survey Distribution

SurveyMonkey
8.0
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Vendor-offered crowdsourcing
SurveyMonkey
8.0
Tally
Respondent restrictions
SurveyMonkey
8.0
Tally

Pros

SurveyMonkey

  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
Tiffany Consalvo | TrustRadius Reviewer

Tally

No answers on this topic

Cons

SurveyMonkey

  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Anonymous | TrustRadius Reviewer

Tally

No answers on this topic

Likelihood to Renew

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
Ben Donkor | TrustRadius Reviewer

Tally

No score
No answers yet
No answers on this topic

Usability

SurveyMonkey

SurveyMonkey 8.6
Based on 35 answers
SurveyMonkey is incredibly simple to use, each step is laid out clearly and precisely. They also provide templates that make the creation of surveys easier. They provide the analytics in a clear, easily manipulated way, along with several exporting options that make integrating the analytics into presentations simple.
Caroline Dobson | TrustRadius Reviewer

Tally

No score
No answers yet
No answers on this topic

Performance

SurveyMonkey

SurveyMonkey 6.0
Based on 2 answers
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Tally

No score
No answers yet
No answers on this topic

Support Rating

SurveyMonkey

SurveyMonkey 7.5
Based on 35 answers
I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating
Betsy Scruggs | TrustRadius Reviewer

Tally

No score
No answers yet
No answers on this topic

Implementation Rating

SurveyMonkey

SurveyMonkey 10.0
Based on 4 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Tally

No score
No answers yet
No answers on this topic

Alternatives Considered

SurveyMonkey

I've been using SurveyMonkey for more than 20 years - most of the competitor solutions that I reviewed over 20 years ago don't even exist any longer, or they've been acquired by other firms. SurveyMonkey has stood the test of time, and never given me the need to seek out other competitive solutions
Ira Bornstein, MBA | TrustRadius Reviewer

Tally

No answers on this topic

Return on Investment

SurveyMonkey

  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
Megan Abbott | TrustRadius Reviewer

Tally

No answers on this topic

Screenshots

Pricing Details

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyMonkey Editions & Modules

Edition
Business Plan - Team Advantage27.001
Business Plan - Team Premier89.001
EnterpriseContact Sales
Personal Plan - Standard Monthly99.003
Personal Plan - Advantage Annual34.004
Personal Plan - Premier Annual119.004
  1. Per User Per Month (billed annually)
  2. none
  3. Per User Per Month (billed monthly)
  4. Per User Per Month (billed annually)
Additional Pricing Details

Tally

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tally Editions & Modules

Additional Pricing Details
Tally is 99% free: We built Tally with a different business model in mind. Unlike other form builders, most advanced features are free and you can create forms without limits. Tally Pro offers empowering features tailored to the needs of teams and creators, at $29/month or $290/year.

Rating Summary

Likelihood to Recommend

SurveyMonkey
7.7
Tally

Likelihood to Renew

SurveyMonkey
8.9
Tally

Usability

SurveyMonkey
8.6
Tally

Reliability and Availability

SurveyMonkey
10.0
Tally

Performance

SurveyMonkey
6.0
Tally

Support Rating

SurveyMonkey
7.5
Tally

Implementation Rating

SurveyMonkey
10.0
Tally

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