Survicate vs. Zoho Forms

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Survicate
Score 7.9 out of 10
N/A
Survicate is survey software for getting continuous customer insights at scale. It can be used to measure customer satisfaction (CSAT), track an organization's Net Promoter Score (NPS), get website feedback, or test product-market fit. Survicate supports any use case related to collecting and managing customer feedback. Survicate can be used to: • Create customized surveys and start getting customer feedback within minutes • Run surveys where they are needed: via email…
$0
per month
Zoho Forms
Score 8.2 out of 10
N/A
Zoho Forms is an online form builder that lets users create mobile-ready online forms. Forms can be shared with select users via email, or via a public link. This solution includes a drag-and-drop form builder that is responsive on all mobile devices. Zoho Forms also offers native mobile applications for iOS and Android devices. According to the vendor, key benefits include: A web and mobile form builder. Drag and drop fields to add them to…
$0
per month
Pricing
SurvicateZoho Forms
Editions & Modules
Free
$0
per month
Business
$119
per month
Scale
$299
per year
Free
$0
per month
Basic
$10
per month
Standard
$25
per month
Professional
$50`
per month
Premium
$100
per month
Offerings
Pricing Offerings
SurvicateZoho Forms
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup fee$10 per month
Additional DetailsAdditional fees apply for additional users and domains. The price of the Scale plan is negotiated individually and depends on the number of monthly responses needed and possible custom needs, including integrations.Contact support@zohoforms.com to try out our paid plans.
More Pricing Information
Features
SurvicateZoho Forms
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Survicate
7.6
5 Ratings
3% below category average
Zoho Forms
-
Ratings
Survey templates7.53 Ratings00 Ratings
Themes7.85 Ratings00 Ratings
Custom logo/branding7.53 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Survicate
8.2
4 Ratings
5% below category average
Zoho Forms
10.0
8 Ratings
15% above category average
Changes to live survey9.03 Ratings10.08 Ratings
Question design help7.73 Ratings00 Ratings
Multiple question types7.84 Ratings10.08 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Survicate
8.1
5 Ratings
3% below category average
Zoho Forms
9.0
8 Ratings
8% above category average
Survey logic flexibility8.15 Ratings9.08 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Survicate
7.7
5 Ratings
7% below category average
Zoho Forms
9.8
8 Ratings
17% above category average
Response tracking5.01 Ratings10.08 Ratings
Data export9.05 Ratings9.48 Ratings
Standard reports8.35 Ratings9.48 Ratings
Analytics8.54 Ratings10.08 Ratings
Custom reports00 Ratings10.08 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Survicate
8.5
3 Ratings
1% above category average
Zoho Forms
9.6
8 Ratings
14% above category average
Access controls8.03 Ratings9.68 Ratings
Compliance9.01 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Survicate
9.3
4 Ratings
14% above category average
Zoho Forms
10.0
8 Ratings
21% above category average
Respondent restrictions9.34 Ratings10.08 Ratings
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User Ratings
SurvicateZoho Forms
Likelihood to Recommend
8.1
(6 ratings)
10.0
(8 ratings)
Likelihood to Renew
10.0
(2 ratings)
-
(0 ratings)
Usability
7.6
(2 ratings)
10.0
(2 ratings)
Support Rating
6.1
(2 ratings)
10.0
(2 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
SurvicateZoho Forms
Likelihood to Recommend
Survicate
Survicate is well suited for very basic intercept polls and is less suited for more complex surveying tasks (e.g., anything more than basic skip-logic or surveying niche cohorts) and longitudinal surveying (e.g., comparing responses from the same or similar cohorts year over year).
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Zoho
Even if you cannot afford to pay for a Form builder, along with your CRM, i would strongly recommend Zoho Forms as it has the best mobile app as compared to other tools. The form submission notifications in the form of app notification, email or SMS is a very strong feature of Zoho Forms as well as other features like integration with other apps and form approval feature. However if you have 3 users for the free version of Zoho, only one of them will be able to use Zoho Forms which turns out to be a negative point of this app.
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Pros
Survicate
  • IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
  • Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
  • Reliable - I don't remember even one "problem" or an issue we experienced with it.
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Zoho
  • Zoho Forms is easy to use and very affordable
  • Zoho is highly customizable
  • Sharing data online is easy thanks to the online forms
  • The survey templates make the tool easy to understand creating quick surveys is easy.
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Cons
Survicate
  • In my opinion, inconsistent and visually unappealing survey visuals (e.g., NPS and cSAT questions look completely different from each other, creating a disjointed visual experience)
  • Poor customer service (in my experience, issue resolution can take weeks)
  • Lack of clarity around API & other technical capabilities requiring engineering assistance
  • Very limited maximum response limit per month
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Zoho
  • Easier integration between Zoho CRM and Zoho Forms
  • Pre-filled client info or ways to easily import info to forms from Zoho CRM
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Likelihood to Renew
Survicate
We use Survicate for now, over 7 years, and the tool is being constantly improved. New features and products has been introduced over the years. The team listens to our feedback we sometimes share, and improve the product based on that. We really appreciate being supported by the Customer Success, all the insights and help we got from them. And even though they introduced many new features over the years, the tool still remained super easy to use, even from new employees that join our team
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Zoho
No answers on this topic
Usability
Survicate
It's rare to use products that offer wide range of features, and yet are really ease to use. Over the years, the product has changed a lot, they introduced numerous new features, but the product remained really simple to use. We know it, because new employees who join our team, have no problem in starting to use Survicate on their own, without and dedicated training. The UI is really clear.
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Zoho
The user interface and user experience is outstanding, seems like a lot of hard work has been put into it by the design, development and product teams. The fonts used are optimal, the icons and menu bars are well placed, the colors are very friendly to the eye and the standard white background is beautifully adjusted to the user expectations. The sliders are well designed and you can easily find whatever menu/option/feature you are looking for without much hassle.
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Support Rating
Survicate
We had a lot of issues during implementation that required help from Survicate's engineers. In my experience, it took us over 4 weeks to be fully up and running due to lag times in communication.
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Zoho
I have contacted the support team at least once and they proved to be very helpful. Also, they were timely in responding to my issues
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Implementation Rating
Survicate
Setup was simple. One-time installation for our website and inside the product. We used Google Tag Manager to implement Survicate. So within 2 hours, we were able to run surveys, and also all attributes and events were passed to Survicate, so that we were able to use them to trigger surveys
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Zoho
No answers on this topic
Alternatives Considered
Survicate
Considering the simplicity of the need, and the cost of such solution (~600$/yr), I don't think there was very deep research for any alternatives. The main alternative was embedding a feedback tool "organically" into our site, that option was taken off the table, for strategic considerations.
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Zoho
I chose this software because it is very well integrated with other Zoho products which I am using. Apart from this it has mobile applications also which allows me to use this software from my mobile devices when I am traveling for work. Its mail merge feature is also one of the important reason to choose this software.
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Return on Investment
Survicate
  • We had a business need - to collect feedback on our support knowledge base content. Feedback Lite fulfills this need, with simple, easy to use, solution.
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Zoho
  • Positive. Initially, we thought that customers would not answer the forms, but most do.
  • Positive. If you really want to improve your service, this is an excellent way to start.
  • Positive. Whenever we have new ideas, we consult with clients.
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ScreenShots

Survicate Screenshots

Screenshot of Survey distribution methodsScreenshot of Email surveyScreenshot of Email NPS surveyScreenshot of In-product surveyScreenshot of Link surveyScreenshot of Mobile survey

Zoho Forms Screenshots

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