ThunderTix vs. Vendini

The capability to check in customers using a simple phone app allows offloading a lot of box office tasks to unskilled ushers and volunteers. It's just circumspect for all our ticketing needs.

For smaller sports organizations or event productions Vendini is appropriate. It is also better suited for venues where the inventory is primarily general admission or very basic section/row/seat. The platform does not allow for much seating customization on the user's end. I would definitely not recommend Vendini for larger venues.

Incentivized

• Thundertix is a WONDERFUL price that allows us to sell more tickets and increase our profits. The pricing of Thundertix is lower cost than anything else in the market.
• Thundertix is always innovating and adding to features relevant to the current market.
• Thundertix has great customer service, especially if you are willing to pay the premium price for over the phone customer support.

Incentivized

• Interface is pretty easy to use.
• Event creation process is straightforward.
• Ability to use on multiple devices (laptop, phone, etc.) is a plus.

Incentivized

• For the money, I honestly don't have a single critique. Some of the larger companies offer a few more features, but we believe that most of those bells and whistles are not worth a significant increase in price.
• Our venue is a 160 seat venue. Thundertix is ideal for this. I do not know how Thundertix would translate to a 15,000 venue. It is not what we deal with. We are involved in some higher ticket events, but those are all General Admission so I do not have to deal with 15,000 reserved seats.

Incentivized

• System is often very slow.
• Limited user ability to customize ticket promotions within the platform.
• Major issue - not friendly with certain firewalls. Iona received dozens of phone calls this year from fans unable to purchase tickets online because Vendini changed something which made the platform blocked by several servers being used by fans.

Incentivized

We have been with them for over a decade and have no interest in leaving.

ThunderTix is designed to work where you need it to work regardless of device or platform.

They are quick to respond to both calls and email. They also have a robust online set of documentation and tools that offer the possibility of finding your own answer. But, even if you don't use it, ThunderTix never asks the "did you check our online resources" questions. They never complain about emails or calls. They are there to help and do a fantastic job!

It was an easy transition that took less than a month from planning to implementation

AudienceView has some of the oldest and least efficient user interfaces I have ever seen. Theres 5 different websites for the same account to access different things that are all interlinked and need to be accessed together. Ticket Spice charges a higher per ticket cost for most ticket price ranges. ThunderTix is a flat rate while ticket spice is a percentage.

Incentivized

I've used ProVenue in the professional sports world (working with the NY Mets). ProVenue has drastically more capabilities and is a much more powerful system than Vendini, but such capabilities would not be necessary for smaller arenas or productions

Incentivized

• It has greatly increased online sales
• We are break even but with only 1 event ran so far
• It has made teaching box office sellers easy

Incentivized

• Allowed Iona to compare YOY sales and attendance figures. Something we were not able to do before.
• We have been able to create events from remote locations (i.e. conference tournament bus trip ticket sales). The ability to just set up an event from wherever one can access the internet is very convenient and has increased our ticket sales for certain events.
• The Vendini reporting has increased the efficiency of internal and external audits when it comes to ticket sales and revenue.

Incentivized