Titan HST vs. Splunk On-Call

Aside from COVID-19, we had to close the school down 3 times this school year due to smoke (bad air) and a piping issue. Titan was able to get our messaging out immediately and we were able to make sure no one showed up to school when we sent out a text message and email message early that morning. We have been able to mitigate issues by communicating effectively with our families and staff.

Incentivized

I recommend Splunk on-call is more suited where there are high incident queues; multiple teams need to be involved in handling a P1 severity issue. Multiple levels of escalation are needed environment where automated action is required. I recommend the solution for large-scale & medium-scale business units. For small-scale business units, I see the functional value is less.

Incentivized

• The app is extremely easy to use.
• It has been a very useful tool when we have had a couple of emergencies on campus.
• It has kept our parents, faculty, and staff informed immediately during an emergency situation.

Incentivized

• Easily assign work/tickets between multiple users
• Supports a wide variety of software integrations
• Easy to manage scheduling tool
• As part of the Splunk toolset, provides detailed levels of data analysis at our engineers fingertips

Incentivized

• The only thing would be to change some of the COVID-19 prescreen features.

Incentivized

• The user interface can be furthe improved
• Licensing needs to be simplified and packaged as a bundle with other Splunk product like Enterprise Security
• Customer outreach can be further enhanced

Incentivized

Titan has enabled us to quickly and effectively communicate with our constituents. We have used Titan when we need to get an important message out or when we have had a crisis. It has worked extremely well and Titan has provided a top-notch product. The app is extremely easy to use and the web interface is also very simple to use. Additionally, we have made requests to enhance the product and every time a suggestion has been made, Titan has listened. There were two critical updates they were able to make this year, that has made sending messages out a lot easier. We had requested our school name be used when messages were sent out, not our own personal names. So now when I send a community-wide message, it is sent from the school and not one specific person

Incentivized

It was a good solution with a good comprimise prize/features for our use cases

Incentivized

I have found the app and the web interface extremely easy to use. It is also easy for my colleagues to use even if they don't use it often.

Incentivized

Not a lot of love given to VO since the acquisition by Splunk from my POV

Incentivized

I have only needed to use Titan Support once or twice, but I was able to get my issues resolved quickly and on the same day. Support and my account rep are always there if I need assistance. They are very focused on customer service.

Incentivized

VictorOps support has proven excellent for us. Because it is such a widely used tool, there is a lot of documentation on usage, and a large community of users to lean on. Also, many engineers have had experience working with VictorOps already, and the tool is so easy to setup / manage that much support isn't really necessary.

Incentivized

Titan told me what they needed on their end to upload the information and I was able to provide them with the data. Our account rep hosted a training for all our faculty and staff so everyone was comfortable using it. It was very straightforward

Incentivized

It was a good solution with a good comprimise prize/features for our use cases

Incentivized

We used Blackboard Connect previously and it's a terrible product for communications. I am so glad we left it.

Incentivized

Splunk On-Call integrates better with our Splunk Cybersecurity and Reporting products due to the same family tree of the same eco system. We were previously using built-in on-call from individual applications and while adequate, they were difficult to manage and support SLA varied greatly across different applications. In addition we also used xMatters which did not integrate well with SAP products nor Citrix products so we were still using more than a single on-call product which was solved by implementing Splunk On-Call

Incentivized

• Titan has been critical multiple times this school year when we least expected we would need it. I am a huge proponent of the Titan App

Incentivized

• It runs our on call rotation so it makes it easy for us.
• It integrates with Slack so it makes it easy for us to manage through Slack.

Incentivized