16 Ratings
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Score 9.1 out of 100
11 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Trend Micro Smart Protection Suite, with XGen

The best [way] for Trend Micro [Smart Protection Suite, with XGen] to stand out, would be to install it throughout the network, both computers and servers[.] I recommend this solution for both small companies and very large companies since currently the security of our data is very critical and many times the costs that they lead to when suffering from an attack are too high. [A] system like this is worth investing in.
Franklin Lara | TrustRadius Reviewer

Trend Micro Worry-Free Services Suite

Trend Micro is well suited solution for SMBs, for companies with less than 100 endpoints or devices to protect. Where there is no internal infrastructure to host endpoint protection platforms and there are not internal IT teams or security focused personnel. Not suitable for businesses with more than 200 devices as you can lose effectiveness on the protection intended to be provided.
Jose A Garcia | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

Trend Micro Smart Protection Suite, with XGen
8.8
Trend Micro Worry-Free Services Suite
Anti-Exploit Technology
Trend Micro Smart Protection Suite, with XGen
8.9
Trend Micro Worry-Free Services Suite
Endpoint Detection and Response (EDR)
Trend Micro Smart Protection Suite, with XGen
8.8
Trend Micro Worry-Free Services Suite
Centralized Management
Trend Micro Smart Protection Suite, with XGen
9.0
Trend Micro Worry-Free Services Suite
Hybrid Deployment Support
Trend Micro Smart Protection Suite, with XGen
8.5
Trend Micro Worry-Free Services Suite
Infection Remediation
Trend Micro Smart Protection Suite, with XGen
8.6
Trend Micro Worry-Free Services Suite
Vulnerability Management
Trend Micro Smart Protection Suite, with XGen
8.8
Trend Micro Worry-Free Services Suite
Malware Detection
Trend Micro Smart Protection Suite, with XGen
8.8
Trend Micro Worry-Free Services Suite

Pros

Trend Micro Smart Protection Suite, with XGen

  • Real time threat intelligence using updates from global threat intelligence network.
  • Advanced built-in threat detection and response capabilities.
  • Ability to detect advanced malware, behavior and communications.
  • Flexibility to deploy with on-premise or cloud or hybrid.
  • Single management console to manage all layers of security.
Ravinder Beniwal | TrustRadius Reviewer

Trend Micro Worry-Free Services Suite

  • Very granular control settings like URL filter/block and separate policies for servers vs workstations.
  • Password restrictions on exiting and uninstalling the software on the end points.
  • You can force updates and scans at any time from admin console.
Anonymous | TrustRadius Reviewer

Cons

Trend Micro Smart Protection Suite, with XGen

  • Documentation is something that can be improved here.
  • Licensing is overly complex and needs to be improved for different features/variations.
  • Install is difficult.
Anonymous | TrustRadius Reviewer

Trend Micro Worry-Free Services Suite

  • Apple Mac client is troublesome.
  • Policies are clunky and difficult to understand.
  • Security Agent dashboard lacks tools needed to remediate problems.
  • Technical support was less than satisfactory.
Brian Duffy | TrustRadius Reviewer

Usability

Trend Micro Smart Protection Suite, with XGen

No score
No answers yet
No answers on this topic

Trend Micro Worry-Free Services Suite

Trend Micro Worry-Free Services Suite 7.0
Based on 1 answer
Installation and administration tools are fantastic. I found the endpoint policies to be not intuitive and clunky. The endpoint client was difficult to disable when trying to troubleshoot Apple issues and I often had to uninstall and then reinstall which was very time-consuming. Reporting is very useful and I was impressed with the reports I received.
Brian Duffy | TrustRadius Reviewer

Support Rating

Trend Micro Smart Protection Suite, with XGen

Trend Micro Smart Protection Suite, with XGen 8.5
Based on 8 answers
I have only had to contact technical support once, which in itself shows what a good product this is, and I received spot-on advice from the person I contacted.
Melissa Cartee | TrustRadius Reviewer

Trend Micro Worry-Free Services Suite

Trend Micro Worry-Free Services Suite 9.2
Based on 4 answers
The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Trend Micro Smart Protection Suite, with XGen

Everything I've used and installed before and since has been easier to implement and support. TM had attractive pricing, however, that was negated by the overall experience.
Anonymous | TrustRadius Reviewer

Trend Micro Worry-Free Services Suite

Avast was clunky, difficult to roll out, missed loads of malware on machines, and required that we purchase a separate license to install AV on our servers. Trend Micro could not have been any different. You just contact their sales department and get a demo, or even ask for a trial of sorts to test policy creations and client installation. You'll be obsessed with the whole process and the admin dashboard you have access to.
David Schwartz | TrustRadius Reviewer

Return on Investment

Trend Micro Smart Protection Suite, with XGen

  • We have stopped multiple infections of ransomware from spreading.
  • Lost some productivity when database crashed
  • Updates tend to slow system down
Anonymous | TrustRadius Reviewer

Trend Micro Worry-Free Services Suite

  • It has stopped several malicious items from getting into our system.
  • It's also saved money over our previous Anti-Virus solution (Kaspersky)
  • Ease of Setup/Use
Mitch Hubbell | TrustRadius Reviewer

Pricing Details

Trend Micro Smart Protection Suite, with XGen

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trend Micro Worry-Free Services Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Trend Micro Smart Protection Suite, with XGen
8.8
Trend Micro Worry-Free Services Suite
9.5

Usability

Trend Micro Smart Protection Suite, with XGen
Trend Micro Worry-Free Services Suite
7.0

Support Rating

Trend Micro Smart Protection Suite, with XGen
8.5
Trend Micro Worry-Free Services Suite
9.2

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