TriNet HR Plus vs. Zywave PlanAdvisor

I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done

Incentivized

We utilize only one of the four components available because the other three are either too time consuming for what you get or just don't deliver what we need. The renewal estimator is the real star here and worth the cost of the tool (even if you don't use the other components, although we hope Zywave PlanAdvisor puts some money/time here to further develop them). It accurately projects renewals which help employers budget as they prepare for renewal. It is invaluable in our marketing and carrier negotiations because it is a an underwriting tool with the science and language that will speak to an underwriter... it's not a best guess, but accurate and respectable analytics.

Incentivized

• Payroll services in all 50 states, including payroll tax filings
• Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
• Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
• Streamlined admin portal for People Ops professionals

• Renewal projection - forecasting renewal rates is accurate and has been very beneficial to our clients and business.
• Single period report is decent, but not as user friendly as we'd like it to be. It really only works with certain carriers.

Incentivized

• Support doesn't exist once you are a customer
• Tax team has a 3-6 month response time
• Poor Menu/Navigation structure
• Fails to pay taxes on time, results in delinquency notices and fees
• Glitchy UI, sometimes you need to wait a day or two for a section to work again
• Feels like a perpetual beta product, nothing polished about it

• Single Period Report: We hoped it would be like a "DMW lite" but it is only usable with a few carriers, and it's clunky/time consuming to use. We stopped using it.
• Plan Modeler: It's a good idea, but we don't use it much. It needs more development and modeling options.
• Plan Selector: It's a good idea, but it's too time consuming to add the info. If we could import it easily, we'd use it much more.

Incentivized

We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.

Incentivized

It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.

We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error

Incentivized

This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error

Incentivized

Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past

Incentivized

Can't really say just because I would not know.

Incentivized

It went through successfully.

Incentivized

Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits

Incentivized

Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with

It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers

Incentivized

• California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.

• The renewal estimator has helped us win new business!
• The renewal estimator has successfully helped us with marketing and carrier negotiations, i.e., it holds weight with underwriters and is hard to argue against.
• The renewal estimator has helped us prepare our clients for their upcoming renewal by forecasting cost changes well in advance so that there are no major shocks or surprises.

Incentivized