Big Fans of Zenefits
October 08, 2021

Big Fans of Zenefits

Christian Slack | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zenefits

We have been a Zenefits customer for over 7 years now. When we started using Zenefits in 2014, we
leveraged Zenefits as our primary HRIS system to send offer letters, onboard
new employees, track time off, select benefits, and integrate with our payroll
provider, QuickBooks Online Payroll.



As Zenefits launched its Zenefits Payroll product, we
transitioned from QuickBooks Online Payroll to Zenefits at the beginning of 2020
to provide our employees with one powerful app to view their paystubs, request
time off, view their benefits information, manage their pre-tax spending
accounts, and look up contact information of their fellow team members. By having everything in one place for our
employees in Zenefits (both online and in the mobile app), we were able to
dramatically reduce the amount of questions from our employees and in turn
improve our employee experience.

We’ve relied heavily on Zenefits to scale our business by
helping us to be more effective and efficient in engaging and interacting with
our employees. Since I joined Boomtown, we
have increased our headcount by 5x – and thanks to Zenefits, we haven’t had to
add any People Ops headcount to manage that growth.


Pros

  • Payroll services in all 50 states, including payroll tax filings
  • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
  • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
  • Streamlined admin portal for People Ops professionals

Cons

  • Customer service response times are sometimes slow but are improving
  • QuickBooks integration could be improved to include employee and department (class) level information
  • Ability to clone templates in the Hiring section of the app
  • Zenefits Payroll's full service payroll tax filings
  • Integrations with third-party apps like QuickBooks and Human Interest
  • Simple request and approval workflows for time off
  • Since I joined Boomtown, we have increased our headcount by 5x – and thanks to Zenefits, we haven’t had to add any People Ops headcount to manage that growth.
We used QuickBooks Online Payroll from 2014 to 2019 and transitioned to Zenefits Payroll at the beginning of 2020 when Zenefits Payroll shortly after Zenefits Payroll became available in all 50 states. We made the transition to provide our employees with one powerful app to view their paystubs, request time off, view their benefits information, manage their pre-tax spending accounts, and look up contact information of their fellow team members.

Do you think TriNet HR Platform delivers good value for the price?

Yes

Are you happy with TriNet HR Platform's feature set?

Yes

Did TriNet HR Platform live up to sales and marketing promises?

Yes

Did implementation of TriNet HR Platform go as expected?

Yes

Would you buy TriNet HR Platform again?

Yes

Human Interest, Carta (formerly eShares), Slack, Google Workspace (formerly G Suite), Bill.com, JazzHR
Zenefits is well suited for companies of all sizes, and especially fast-growing businesses who are looking to efficiently scaling their People Operations function while also providing an exceptional experience to your employees and contractors.

TriNet HR Platform Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
10.0
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
Recruiting / ATS ()
Not Rated

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