Twilio vs. Webex Connect
Twilio vs. Webex Connect
Product | Rating | Most Used By | Product Summary | Starting Price |
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Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant | |
Webex Connect | N/A | Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows the user… | N/A |
Twilio | Webex Connect | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | — | ||||||||||||||
More Pricing Information |
Twilio | Webex Connect | |
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Top Pros | No answers on this topic | |
Top Cons |
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Twilio | Webex Connect | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Telegram Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Telegram Score 8.9 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Telegram Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Twilio | Webex Connect | |
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Likelihood to Recommend | 6.5 (70 ratings) | 8.2 (1 ratings) |
Likelihood to Renew | 8.1 (5 ratings) | - (0 ratings) |
Usability | 9.5 (10 ratings) | - (0 ratings) |
Performance | 7.0 (15 ratings) | - (0 ratings) |
Support Rating | 5.7 (16 ratings) | - (0 ratings) |
Implementation Rating | 9.5 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 10.0 (1 ratings) | - (0 ratings) |
Professional Services | 10.0 (1 ratings) | - (0 ratings) |
Twilio | Webex Connect | |
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Likelihood to Recommend | Twilio | Cisco |
Pros | Twilio | Cisco |
Cons | Twilio | Cisco |
Likelihood to Renew | Twilio | Cisco No answers on this topic |
Usability | Twilio | Cisco No answers on this topic |
Performance | Twilio | Cisco No answers on this topic |
Support Rating | Twilio | Cisco No answers on this topic |
Implementation Rating | Twilio | Cisco No answers on this topic |
Alternatives Considered | Twilio | Cisco No answers on this topic |
Contract Terms and Pricing Model | Twilio | Cisco No answers on this topic |
Return on Investment | Twilio | Cisco |
ScreenShots | Twilio Screenshots |