Likelihood to Recommend Unanet is a great system and has really helped our managers gain more insight to their projects. We have faster timesheet completion rates which leads to faster billing. We have been very happy with the system but there are some trial and error scenarios where it takes us some time to actually get the data needed or use the system the way we need it to be utilized. Thankfully they do have a great support staff that assists with issues as they arise.
Read full review Advantages
The price-quality ratio is excellent, even though Odoo has become very competitive. The time to implementation is also great, if not one of the best. Excellent billing and service desk apps It is not the best solution if you are looking into a collaboration-focused software suite.
Read full review Pros The time keeping component works well. It gives a level of confidentiality we did not have in our previous home grown system. We are able to set up projects based on a number of criteria, allowing us to differentiate for reporting purposes. We can easily import billing information into our Financial system from Unanet, when previously we would manually enter this information. Read full review CRM integrates nicely using our Zapier environment. The Lead to Contact/Account Conversion is very intuitive. Deals, Sales Orders, and Contract Zoho Sign work well together. Read full review Cons Would like to be able to search for users by first name as well as last name. Would like to be able to modify save and share some of the canned reports. Read full review The integration is loose and needs to be more stable and a true integration Development appears to take long periods of time to bring customer enhancements into the next release. I have seen numerous obvious business application needs to be brought to the attention that is still 2-3 years old without an update Unified User Interface and back end functionality/configuration across applications Read full review Usability While the software is easy to use and pick up, the different user interfaces and limits across the application make it difficult and slow to implement additional applications quickly and seamlessly across the organization. If the User interface was more consistent we would be able to pick up and train on new apps more efficiently
Read full review Support Rating The support of Unanet is incredible, A simple email to their support team always gets a response in less than 24 hours and is really solutions focused. Unanet support is the best out there- guaranteed
Read full review Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.
Read full review Alternatives Considered We were used to Deltek's Costpoint from the prior company and Unanet is far easier to use for users, accounting personnel, project managers, and corporate managers. Continuous enhancements lead us to believe that Unanet will be even better in meeting our needs.
Read full review 5 years ago, we decided to use
Odoo . At that time, the enterprise version of
Odoo was not competitive enough for a small company with minor integration needs when it comes to the pricing per user. Nowadays, pricing is almost equal. The effort of integration processes with
Odoo is still higher even though it delivers more potential. A decision between both today would be more difficult for us.
Read full review Return on Investment Increased employee efficiency - less back end work for incorrect submissions. Better results with profit analysis of profits on an ongoing basis. Read full review It has had an overall negative impact since we migrated from HubSpot due to the overall lack of support. Our users are frustrated with the complexity and lack of consistency in the admin portals. CRM is the only tool that is ready for business at scale. Read full review ScreenShots Unanet ERP GovCon Screenshots