UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboarding increase feature usage accelerate time-to-value ultimately drive more revenue throughout the customer journey
N/A
zigihub
Score6 out of 10
N/A
zigihub
is an Integrated Marketing Automation and CRM Platform. According to the vendor, the product uses machine learning to suggest the next best action.
N/A
Pricing
UserIQ
zigihub
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
UserIQ
zigihub
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
$24 per user
Additional Details
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More Pricing Information
Features
UserIQ
zigihub
Security
Comparison of Security features of UserIQ and zigihub
Feature
UserIQ
10.0
3 Ratings
16% above category average
zigihub
8.5
2 Ratings
1% above category average
Role-based user permissions
10.03 Ratings
9.02 Ratings
Single sign-on capability
00 Ratings
8.02 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of UserIQ and zigihub
Feature
UserIQ
9.3
5 Ratings
7% above category average
zigihub
-
Ratings
API
7.14 Ratings
00 Ratings
Integration with Salesforce.com
10.03 Ratings
00 Ratings
Integration with Marketo
9.01 Ratings
00 Ratings
Integration with Eloqua
10.01 Ratings
00 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of UserIQ and zigihub
Feature
UserIQ
7.8
4 Ratings
11% below category average
zigihub
-
Ratings
Product usage
8.04 Ratings
00 Ratings
Help desk / support tickets
7.54 Ratings
00 Ratings
Customer Success Management
Comparison of Customer Success Management features of UserIQ and zigihub
Feature
UserIQ
8.0
4 Ratings
7% below category average
zigihub
-
Ratings
NPS surveys
7.14 Ratings
00 Ratings
Sponsor tracking
9.01 Ratings
00 Ratings
Customer profiles
8.53 Ratings
00 Ratings
Automated workflow
6.14 Ratings
00 Ratings
Internal collaboration
9.02 Ratings
00 Ratings
Customer health scoring
9.04 Ratings
00 Ratings
Customer segmentation
7.54 Ratings
00 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of UserIQ and zigihub
Feature
UserIQ
9.5
3 Ratings
12% above category average
zigihub
-
Ratings
Customer health trends
10.02 Ratings
00 Ratings
Engagement analytics
8.53 Ratings
00 Ratings
Revenue forecasting
10.01 Ratings
00 Ratings
Dashboards
9.53 Ratings
00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of UserIQ and zigihub
Feature
UserIQ
-
Ratings
zigihub
7.3
2 Ratings
7% below category average
Customer data management / contact management
00 Ratings
8.02 Ratings
Workflow management
00 Ratings
8.02 Ratings
Territory management
00 Ratings
6.02 Ratings
Opportunity management
00 Ratings
7.02 Ratings
Integration with email client (e.g., Outlook or Gmail)
00 Ratings
3.02 Ratings
Contract management
00 Ratings
8.02 Ratings
Quote & order management
00 Ratings
8.21 Ratings
Interaction tracking
00 Ratings
8.02 Ratings
Channel / partner relationship management
00 Ratings
9.11 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of UserIQ and zigihub
Feature
UserIQ
-
Ratings
zigihub
7.0
2 Ratings
10% below category average
Case management
00 Ratings
7.02 Ratings
Call center management
00 Ratings
7.02 Ratings
Help desk management
00 Ratings
7.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of UserIQ and zigihub
Feature
UserIQ
-
Ratings
zigihub
8.0
2 Ratings
3% above category average
Lead management
00 Ratings
8.02 Ratings
Email marketing
00 Ratings
8.02 Ratings
CRM Project Management
Comparison of CRM Project Management features of UserIQ and zigihub
Feature
UserIQ
-
Ratings
zigihub
7.4
2 Ratings
4% below category average
Task management
00 Ratings
6.02 Ratings
Billing and invoicing management
00 Ratings
9.11 Ratings
Reporting
00 Ratings
7.02 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of UserIQ and zigihub
Feature
UserIQ
-
Ratings
zigihub
7.0
2 Ratings
9% below category average
Forecasting
00 Ratings
6.02 Ratings
Pipeline visualization
00 Ratings
7.02 Ratings
Customizable reports
00 Ratings
8.02 Ratings
Customization
Comparison of Customization features of UserIQ and zigihub
Feature
UserIQ
-
Ratings
zigihub
5.8
2 Ratings
27% below category average
Custom fields
00 Ratings
8.02 Ratings
Custom objects
00 Ratings
6.02 Ratings
Scripting environment
00 Ratings
6.41 Ratings
API for custom integration
00 Ratings
3.02 Ratings
Social CRM
Comparison of Social CRM features of UserIQ and zigihub
Feature
UserIQ
-
Ratings
zigihub
9.1
1 Ratings
19% above category average
Social data
00 Ratings
9.11 Ratings
Social engagement
00 Ratings
9.11 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of UserIQ and zigihub
Feature
UserIQ
-
Ratings
zigihub
6.5
2 Ratings
15% below category average
Marketing automation
00 Ratings
4.02 Ratings
Compensation management
00 Ratings
9.11 Ratings
Platform
Comparison of Platform features of UserIQ and zigihub
In UserIQ campaigns, you can probably create whatever content you have in mind for your campaigns using IFrames. You can probably implement whatever content you have in mind for your campaigns using IFrames in UserIQ campaigns.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Customer service and support is one of the biggest strengths for UserIQ, whenever there has been any issues or confusion, the help service is very effective and friendly to support us and get to a conclusion within no time, hence why the ranking given is extremely high for this factor. I would not say any improvement is needed in terms of this aspect of the company.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
UserIQ has let us communicate more effectively with our customers. We have seen a reduction in calls to customer service on how to utilize and update items on our SaaS UI.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info