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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    UserIQ

    Score8 out of 10
    N/AUserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboarding increase feature usage accelerate time-to-value ultimately drive more revenue throughout the customer journeyN/A

    zigihub

    Score6 out of 10
    N/Azigihub is an Integrated Marketing Automation and CRM Platform. According to the vendor, the product uses machine learning to suggest the next best action.N/A
    Pricing
    UserIQzigihub
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    UserIQzigihub
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup fee$24 per user
    Additional Details——
    More Pricing Information
    Features
    UserIQzigihub
    Security
    Comparison of Security features of UserIQ and zigihub
    Feature
    UserIQ
    10.0
    3 Ratings
    16% above category average
    zigihub
    8.5
    2 Ratings
    1% above category average
    Role-based user permissions10.03 Ratings9.02 Ratings
    Single sign-on capability00 Ratings8.02 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of UserIQ and zigihub
    Feature
    UserIQ
    9.3
    5 Ratings
    7% above category average
    zigihub
    -
    Ratings
    API7.14 Ratings00 Ratings
    Integration with Salesforce.com10.03 Ratings00 Ratings
    Integration with Marketo9.01 Ratings00 Ratings
    Integration with Eloqua10.01 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of UserIQ and zigihub
    Feature
    UserIQ
    7.8
    4 Ratings
    11% below category average
    zigihub
    -
    Ratings
    Product usage8.04 Ratings00 Ratings
    Help desk / support tickets7.54 Ratings00 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of UserIQ and zigihub
    Feature
    UserIQ
    8.0
    4 Ratings
    7% below category average
    zigihub
    -
    Ratings
    NPS surveys7.14 Ratings00 Ratings
    Sponsor tracking9.01 Ratings00 Ratings
    Customer profiles8.53 Ratings00 Ratings
    Automated workflow6.14 Ratings00 Ratings
    Internal collaboration9.02 Ratings00 Ratings
    Customer health scoring9.04 Ratings00 Ratings
    Customer segmentation7.54 Ratings00 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of UserIQ and zigihub
    Feature
    UserIQ
    9.5
    3 Ratings
    12% above category average
    zigihub
    -
    Ratings
    Customer health trends10.02 Ratings00 Ratings
    Engagement analytics8.53 Ratings00 Ratings
    Revenue forecasting10.01 Ratings00 Ratings
    Dashboards9.53 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of UserIQ and zigihub
    Feature
    UserIQ
    -
    Ratings
    zigihub
    7.3
    2 Ratings
    7% below category average
    Customer data management / contact management00 Ratings8.02 Ratings
    Workflow management00 Ratings8.02 Ratings
    Territory management00 Ratings6.02 Ratings
    Opportunity management00 Ratings7.02 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings3.02 Ratings
    Contract management00 Ratings8.02 Ratings
    Quote & order management00 Ratings8.21 Ratings
    Interaction tracking00 Ratings8.02 Ratings
    Channel / partner relationship management00 Ratings9.11 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of UserIQ and zigihub
    Feature
    UserIQ
    -
    Ratings
    zigihub
    7.0
    2 Ratings
    10% below category average
    Case management00 Ratings7.02 Ratings
    Call center management00 Ratings7.02 Ratings
    Help desk management00 Ratings7.02 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of UserIQ and zigihub
    Feature
    UserIQ
    -
    Ratings
    zigihub
    8.0
    2 Ratings
    3% above category average
    Lead management00 Ratings8.02 Ratings
    Email marketing00 Ratings8.02 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of UserIQ and zigihub
    Feature
    UserIQ
    -
    Ratings
    zigihub
    7.4
    2 Ratings
    4% below category average
    Task management00 Ratings6.02 Ratings
    Billing and invoicing management00 Ratings9.11 Ratings
    Reporting00 Ratings7.02 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of UserIQ and zigihub
    Feature
    UserIQ
    -
    Ratings
    zigihub
    7.0
    2 Ratings
    9% below category average
    Forecasting00 Ratings6.02 Ratings
    Pipeline visualization00 Ratings7.02 Ratings
    Customizable reports00 Ratings8.02 Ratings
    Customization
    Comparison of Customization features of UserIQ and zigihub
    Feature
    UserIQ
    -
    Ratings
    zigihub
    5.8
    2 Ratings
    27% below category average
    Custom fields00 Ratings8.02 Ratings
    Custom objects00 Ratings6.02 Ratings
    Scripting environment00 Ratings6.41 Ratings
    API for custom integration00 Ratings3.02 Ratings
    Social CRM
    Comparison of Social CRM features of UserIQ and zigihub
    Feature
    UserIQ
    -
    Ratings
    zigihub
    9.1
    1 Ratings
    19% above category average
    Social data00 Ratings9.11 Ratings
    Social engagement00 Ratings9.11 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of UserIQ and zigihub
    Feature
    UserIQ
    -
    Ratings
    zigihub
    6.5
    2 Ratings
    15% below category average
    Marketing automation00 Ratings4.02 Ratings
    Compensation management00 Ratings9.11 Ratings
    Platform
    Comparison of Platform features of UserIQ and zigihub
    Feature
    UserIQ
    -
    Ratings
    zigihub
    4.0
    2 Ratings
    62% below category average
    Mobile access00 Ratings4.02 Ratings
    Best Alternatives
    UserIQzigihub
    Small Businesses
    ClientSuccess
    Score6 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    ChurnZero
    Score7.9 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Gainsight CS
    Score8.8 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    UserIQzigihub
    Likelihood to Recommend
    7.5
    (6 ratings)
    6.0
    (2 ratings)
    Usability
    8.1
    (2 ratings)
    6.0
    (1 ratings)
    Support Rating
    9.5
    (2 ratings)
    8.0
    (1 ratings)
    User Testimonials
    UserIQzigihub
    Likelihood to Recommend
    UserIQ
    In UserIQ campaigns, you can probably create whatever content you have in mind for your campaigns using IFrames. You can probably implement whatever content you have in mind for your campaigns using IFrames in UserIQ campaigns.
    Incentivized
    Read full review
    zigihub
    1. It helps automate your marketing campaigns - send emails, does automated follow-up, creates leads directly into the CRM
    2. Helps you track the performance of your marketing campaign
    3. Its a cost-effective tool
    4. Their integration with salesforce and Hubspot is missing, will require you to do it manually
    5. Their email editor is quite basic with many must-have designing features missing
    Incentivized
    Read full review
    Pros
    UserIQ
    • Have a really easy way to tag features and know what you're tracking.
    • Great, simple user walkthroughs that you can plug into your app to improve onboarding or increase feature adoption.
    • Some interesting dashboard views and you can slice users/accounts many different ways.
    • Pretty user-friendly interface.
    • Easy to collect qualitative data (nps, survey, etc.).
    Incentivized
    Read full review
    zigihub
    • The platform navigation is very smooth.
    • Easily switch from CRM to Marketing Automation tool
    • I like the featured when the leads goes directly into CRM if you have run the email campaign from the tool or anyone had subscribed to the blogs.
    Incentivized
    Read full review
    Cons
    UserIQ
    • Getting the hang of the walkthroughs took me awhile and was hard for me to understand, but now I understand and love them!
    Incentivized
    Read full review
    zigihub
    • The email editor tool is very basic
    • You cannot templatize your outreach with out-of-the-box designing
    • Integrations with Salesforce and Hubspot is missing
    Incentivized
    Read full review
    Usability
    UserIQ
    This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.
    Incentivized
    Read full review
    zigihub
    1. Has a lot of scope for improvement in terms of email editor and lead management
    2. Out-of-the-box reporting features should also be made available
    3. Should provide integration with other software
    4. The user experience could be improved
    5. The tool can be made a little faster to operate
    6. Workflows, land page, and form options can be improved
    Incentivized
    Read full review
    Support Rating
    UserIQ
    Customer service and support is one of the biggest strengths for UserIQ, whenever there has been any issues or confusion, the help service is very effective and friendly to support us and get to a conclusion within no time, hence why the ranking given is extremely high for this factor. I would not say any improvement is needed in terms of this aspect of the company.
    Incentivized
    Read full review
    zigihub
    The customer support team is active and reverts promptly to support requirements. However, most of the requirements takes a lot of time to get fixed.
    Incentivized
    Read full review
    Alternatives Considered
    UserIQ
    When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.
    Incentivized
    Read full review
    zigihub
    Great powerful tool and it's in the budget of our company and can perform all the tasks compared to others.
    Incentivized
    Read full review
    Return on Investment
    UserIQ
    • UserIQ has let us communicate more effectively with our customers. We have seen a reduction in calls to customer service on how to utilize and update items on our SaaS UI.
    Incentivized
    Read full review
    zigihub
    • We just started using the tool. So far we are using it for initial purpose but looking at the platform it looks pretty good.
    Incentivized
    Read full review
    ScreenShots

    zigihub Screenshots

    Screenshot of Marketing Platform Dashboard which shows the Website traffic, Website Leads, Website visits etc.Screenshot of CRM dashboard which shows you the Deal Pipeline, My Achievements, Deals, Top Deals, Deals Closing date Etc.