UserVoice vs. Workflowy

UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback.

For my money, it is best to use Workflowy for all areas of focus in my daily life. When I start to separate information, notes, convo's that's when I run into trouble. By using Workflowy for everything, I keep my sanity and my effectiveness. I cannot think of any environment where the Workflowy app would not work out extremely well!

• User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
• Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
• Reporting. Tags allow to easily filter through ideas for roadmap planning.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• searching
• storing information
• organizing information

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Insert a more affordable Tier between Pro and Free
• Provide the capability to add separate files for different projects and areas of focus

I just really liked UserVoice.

The day-to-day usability is good. More technical settings require a bit more effort.

I now have 12+ years of notes stored in Workflowy - everything from song lyrics to book outlines to classroom notes. It makes it VERY easy to find, VERY easy to sort, and VERY easy to organize.

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Workflowy seems to have less constraints than those other products. It is easier to use and more versatile.

• Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
• We can track better how many ideas are accepted and released vs rejected ones.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I estimate that Workflowy easily saves me 1.5 - 2 hours each day in streamlined productivity. That calculates, for my organization approximaely $500.00 a month!