What users are saying about
32 Ratings
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Top Rated
110 Ratings
32 Ratings
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Score 8 out of 100

Zerto

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Top Rated
110 Ratings
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Score 8.2 out of 100

Attribute Ratings

  • VMware Site Recovery Manager is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability
  • Zerto is rated higher in 1 area: Support Rating

Likelihood to Recommend

7.3

VMware SRM

73%
7 Ratings
5.6

Zerto

56%
53 Ratings

Likelihood to Renew

10.0

VMware SRM

100%
1 Rating
9.0

Zerto

90%
3 Ratings

Usability

9.0

VMware SRM

90%
1 Rating
8.4

Zerto

84%
27 Ratings

Support Rating

7.0

VMware SRM

70%
4 Ratings
8.8

Zerto

88%
45 Ratings

Implementation Rating

VMware SRM

N/A
0 Ratings
8.0

Zerto

80%
1 Rating

Contract Terms and Pricing Model

VMware SRM

N/A
0 Ratings
6.7

Zerto

67%
16 Ratings

Professional Services

VMware SRM

N/A
0 Ratings
7.6

Zerto

76%
5 Ratings

Likelihood to Recommend

VMware SRM

It's quite well suited for a medium to large size VMWare virtualization infrastructure where your production infrastructure can be failed over to a disaster recovery site. There are other cheaper options for a smaller budget business. Also, for a non mission critical virtual infrastructure, you can simply use VM backups such as Veeam backups for restoring failed VMs
Ravinder Gupta | TrustRadius Reviewer

Zerto

Zerto is well suited for disaster recovery and virtual machine replication between multiple data centers. DR testing for audit or regulations is much easier with Zerto, great reporting, dashboard etc. It is not well suited for physical server replication for disaster recovery or as a primary backup solution.
Zach Koenig | TrustRadius Reviewer

Pros

VMware SRM

  • Easy configuration and setup.
  • Testing of a particular VM or datastore with several VMs is easy.
  • Auto configuration of IPs makes the process even easier.
Anonymous | TrustRadius Reviewer

Zerto

  • Anyone with a large disk (VMDK) knows the issues of VMware snapshots. Most backup software is a "point in time backup" that uses snapshots. While the backup can be run multiple times per day the stress of the snapshot on the host and storage is eliminated by the continuous protection of Zerto log replication.
  • A client had a the disks on a VM go missing for some reason. We had them "flip the switch" for a real fail over and press the fail over button. The VM on our DR site started to come alive as the VM at the customer site was brought down. When the DR VM was fully up, automatic reverse replication started. The DR machine was available in a few minutes (to take into account different host hardware) for access. One the vm at both sites were in sync, we had the customer again repeat the fail over process and the DR site VM was turned off and the Production site VM was brought back on line. This was a 200 GB VM and the whole process was finished in about 3 hours.
  • Zerto also allows for "Test" fail overs that can be configured on many different functions, such as host, datastore, network and IP usage. Configuring the IPs is crucial to avoid inadvertent site cross contamination of the same VM.
  • Zerto can also retrieve files from any VM disk on the DR site without starting a VM. Very handy for retrieving files or directories.
  • Since Zerto is running continuous log replication, changes on the production VM are nearly instantaneously copied to the DR site. As with any data process, having sufficient bandwidth for "churn" peaks minimizes the delay in updating the DR site.
Anonymous | TrustRadius Reviewer

Cons

VMware SRM

  • It’s unfortunate, but more and more, the quality of VMware’s products and the technical support teams behind them has degraded significantly. We have opened several support requests within the last few months and ended up resolving a large majority ourselves due to the poor performance of their remote teams.
  • VMware is suffering from the same illness that’s affecting multiple U.S. technology firms, in that their focus has shifted completely away from their customers and moved to pleasing investors. In doing so, clients suffer because they do not get properly tested products and the support teams behind them are very weak and overwhelmed.
  • We worked close to a month trying to get SRM V6.5 to work. We have worked with many previous versions of SRM in the past while using HP EVAs, NetApps and Hitachi arrays, and we can honestly say that we are greatly disappointed with this release and the company.
  • We escalated right up to engineering, but their response times were brutally slow; the technicians were juniors at best.
  • As a technology leader, the last thing you want during a DR is to be dealing with a company that just can't deliver. SRM is not cheap, and you would expect much better products and support from VMware.
  • If you are comparing products, try other companies like Veeam... We ended up using them instead, the setup and execution was easy and seamless, and they answered all our questions quickly and efficiently. They actually do care about their clients.
Alejandro Contreras | TrustRadius Reviewer

Zerto

  • Moving a VM from one protection group to another could be simplified.
  • I would like to see an executive-style report of recovery and testing for upper management.
  • The ability to deploy Zerto as a virtual appliance, without the need for a windows server.
Jamie Orth | TrustRadius Reviewer

Pricing Details

VMware SRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zerto

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

Likelihood to Renew

VMware SRM

VMware SRM 10.0
Based on 1 answer
- easy to set up - easy to protect critical servers in case of disaster
Abhishek Thakor | TrustRadius Reviewer

Zerto

Zerto 9.0
Based on 3 answers
We really like the easy setup of this replication solution, as well as the ease of management. Not to mention, our internal IT Economist determined that the Zerto solution would provide the best ROI out of the competing solutions we analyzed. So far, his calculations have been spot on, and we have saved substantially
Anonymous | TrustRadius Reviewer

Usability

VMware SRM

VMware SRM 9.0
Based on 1 answer
VMWare SRM is very easy to use and configure. You don't have to be a virtualization expert to learn SRM configuration and execution.
Ravinder Gupta | TrustRadius Reviewer

Zerto

Zerto 8.4
Based on 27 answers
Usability was the primary reason we purchased the software in the first place. We had compared it to several other software products in the same area, and it was by far the easiest to set up and use. Long-term maintenance proved to be similar, with updates driven by updates to VMware and vSphere, rather than the product itself.
Ian Hillier | TrustRadius Reviewer

Support Rating

VMware SRM

VMware SRM 7.0
Based on 4 answers
Sometimes we have to struggle explaining the problem and getting it resolved on priority. The overall quality of support team is not as good as it used to be in past.
Ravinder Gupta | TrustRadius Reviewer

Zerto

Zerto 8.8
Based on 45 answers
Overall support is very good. We sometimes get pushback when asking Level 1 support to escalate to Level 2. This causes undue frustrations when you need a more knowledgeable support person to get involved. We've had to escalate to account reps a few times for this scenario. Zerto is very responsive and normally handles our requests very quickly.
Anonymous | TrustRadius Reviewer

Implementation Rating

VMware SRM

No score
No answers yet
No answers on this topic

Zerto

Zerto 8.0
Based on 1 answer
Make sure the end goal is in mind before implementing. That way results meet expectations.
Rodney Carlson | TrustRadius Reviewer

Alternatives Considered

VMware SRM

Entertained Veeam, however with SRM's tight integration and "brand" it was an easy decision. The cost for a 25 server license also weighed in the decision for using a VMware product. Plus I am a VMware fan and feel this option to go with SRM will transcend jobs.
Dan Forlano | TrustRadius Reviewer

Zerto

We started out using Backup Exec which was in service until we virtualized our environment where it didn't perform as well at the time. Then we switched to Veeam which worked well, but then as we started needing to do migrations and off-site DR, we found ourselves relying on Zerto more often.
Greg Goss | TrustRadius Reviewer

Contract Terms and Pricing Model

VMware SRM

No score
No answers yet
No answers on this topic

Zerto

Zerto 6.7
Based on 16 answers
For my organization, the pricing model was an upfront investment for the Zerto licenses. My organization prefers to pay upfront and not deal with month-to-month or year-to-year pricing models that most companies are moving to. But for some, the investment may be more than they can afford, and would prefer the year-to-year pricing model.
Anonymous | TrustRadius Reviewer

Professional Services

VMware SRM

No score
No answers yet
No answers on this topic

Zerto

Zerto 7.6
Based on 5 answers
I mean, it was 6 years ago, but we were up and going with all applications synchronizing in short order. The longest tasks was getting the 30 TB of application data synchronized between the datacenters.
Anonymous | TrustRadius Reviewer

Return on Investment

VMware SRM

  • The biggest positive is that we have a data recovery solution that we can test and verify in a live condition. Prior to this we were only hoping we could recover from a disaster.
  • We've been only running for 4 months and haven't had to use SRM.
Dan Forlano | TrustRadius Reviewer

Zerto

  • Zerto is like having the best possible insurance ... it just works, and often provides the backups taken overnight that are key in recovering data/work between overnight backups.
  • Zerto easily enabled the move of primary datacenters by allowing easy failover to a secondary site, and failback to the primary site.
Anonymous | TrustRadius Reviewer

Screenshots

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