What users are saying about

Zoho Social

68 Ratings

Zoho Social

68 Ratings
Score 7.2 out of 101

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Likelihood to Recommend

Zoho Social

Zoho Social is very intuitive and easy to use. I love how the feedback is displayed in chronological order. One like from Facebook and then feedback on a Twitter post... you see your activity live as it comes in across multiple platforms. I do everything in Zoho Social now and rarely leave the app to visit the main sites. This is a one-stop shop!

Feature Rating Comparison

Listening/monitoring

Zoho Social
7.5
Sentiment analysis
Zoho Social
7.2
Broad channel coverage
Zoho Social
7.9

Publishing

Zoho Social
7.3
Content planning and scheduling
Zoho Social
7.9
Audience targeting
Zoho Social
7.0
Content optimization
Zoho Social
6.8

Engagement

Zoho Social
7.3
Automated routing and prioritization
Zoho Social
7.3
Customer interaction histories
Zoho Social
7.4

Marketing

Zoho Social
7.5
Lead generation
Zoho Social
7.5
Content marketing
Zoho Social
7.6

Channel coverage/integration

Zoho Social
8.3
Twitter
Zoho Social
8.5
Facebook
Zoho Social
8.5
LinkedIn
Zoho Social
7.9
Google+
Zoho Social
7.9
Instagram
Zoho Social
8.5

Reporting/analytics

Zoho Social
6.9
Campaign success analytics
Zoho Social
7.2
Competitor analysis
Zoho Social
6.7

Account management

Zoho Social
7.3
Role-based user permissions & privileges
Zoho Social
7.0
Mobile access
Zoho Social
7.7

Pros

  • The social analytics reports are very easy to read and give you an idea of how you are trending across your social platforms. It is also great to see which posts are engaging your audience the most with just a glance.
  • The User Interface is very easy to navigate. You simply click on what you desire to look at on the left and it is there! Some platforms have so much going on that it is difficult to navigate through quickly. If you are handling a lot of accounts, Zoho Social makes it easy to measure your progress with each one because of its easy User Interface.
  • I do like the Smart Q for automatic scheduling but it is also one of the weaknesses of Zoho Social.

Cons

  • Of all the ones I tried, I thought the UI for Zoho was the worst. I recognize that this is strictly a matter of preference. But I really didn't care for the Zoho UI/UX.

Usability

Zoho Social9.1
Based on 1 answer
We are really loving this tool for our business

Alternatives Considered

I've tried multiple platforms, some were good but fell short in either usability & ease, function or price point - Zoho was the clear winner for me.

Return on Investment

  • We haven't been around very long so this is hard to answer. We are getting a steady increase of likes and support group members from seeing us online, so I believe that is proof of some ROI.

Pricing Details

Zoho Social

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Zoho Social Editions & Modules
Zoho Social
Edition
Free
$01
Standard
$102
Professional
$503
1. per user, per month
2. 2 users, per month
3. 5 users, per month
Additional Pricing Details
Add Ons Users at $10 / user / month Brands $10 / brand / month