What users are saying about
50 Ratings
50 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Zoho Desk

Zoho Desk is excellent if you have other software to support billing. It is terrific for internal work and harder if you have projects. If you’re looking for a basic ticketing system without diving deeper like other robust ticketing systems, then Zoho Desk is right for you. There isn’t a huge learning curve with Zoho Desk, either.
Leonard Johnson | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Zoho Desk
10.0
Organize and prioritize service tickets
Zoho Desk
10.0
Expert directory
Zoho Desk
10.0
Subscription-based notifications
Zoho Desk
10.0
ITSM collaboration and documentation
Zoho Desk
10.0
Ticket creation and submission
Zoho Desk
10.0
Ticket response
Zoho Desk
10.0

Self Help Community

Zoho Desk
10.0
External knowledge base
Zoho Desk
10.0
Internal knowledge base
Zoho Desk
10.0

Multi-Channel Help

Zoho Desk
10.0
Customer portal
Zoho Desk
10.0
Email support
Zoho Desk
10.0
Help Desk CRM integration
Zoho Desk
10.0

Pros

Zoho Desk

  • Give a basic ticketing platform to resolve queries received through the platform, email, or embedded forms.
  • User-friendly dashboard, which shows all the tickets' statuses.
  • We can embed support form in our websites to get queries.
  • Zoho Desk also supports a basic knowledge-base, which helps us to create FAQs.
  • Connecting with a social network like Facebook.
Anonymous | TrustRadius Reviewer

Cons

Zoho Desk

  • Integration with email is not the smoothest
  • Escalation rules take into account weekends but not holidays
  • Reports can be a bit confusing
Anonymous | TrustRadius Reviewer

Alternatives Considered

Zoho Desk

Zoho Desk comes at a better price, and it offers integration with other Zoho applications so you can keep your information in a single place. Their support is good and will guide you through many things. Also their API is similar to other Zoho platforms, so employees can already be familiar with the technology
Their mobile app lets you work from any place and be informed about organization's tasks and communications.
Miguel Useche | TrustRadius Reviewer

Return on Investment

Zoho Desk

  • Lost customer messages; need to exchange with the customer by a different way.
  • Migration from our previous tool was never achieved, losing some bits of information.
Julien Bras | TrustRadius Reviewer

Screenshots

Pricing Details

Zoho Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoho Desk Editions & Modules

Edition
Free$0
Professional$122
Enterprise$252
  1. per user
Additional Pricing Details

Rating Summary

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