What users are saying about
35 Ratings
35 Ratings
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Score 7.3 out of 101

Likelihood to Recommend

Zoho Desk

If you don't have any platform to help resolve your customers' questions, then Zoho is the best option to start using as a small CRM. It works well as a tool where you can receive customer's queries through various platforms, like email and a support page. However, we did not find it suitable to create a big knowledge-base or FAQ's, because it doesn't have a lot of features for those purposes.
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Feature Rating Comparison

Incident and problem management

Zoho Desk
10.0
Organize and prioritize service tickets
Zoho Desk
10.0
Expert directory
Zoho Desk
10.0
Subscription-based notifications
Zoho Desk
10.0
ITSM collaboration and documentation
Zoho Desk
10.0
Ticket creation and submission
Zoho Desk
10.0
Ticket response
Zoho Desk
10.0

Self Help Community

Zoho Desk
10.0
External knowledge base
Zoho Desk
10.0
Internal knowledge base
Zoho Desk
10.0

Multi-Channel Help

Zoho Desk
10.0
Customer portal
Zoho Desk
10.0
Email support
Zoho Desk
10.0
Help Desk CRM integration
Zoho Desk
10.0

Pros

Zoho Desk

  • Managing support
  • Delegating tasks within a small, medium, or large support team
  • Accessibility via a web interface and not a local download
Khashi Rahmani profile photo

Cons

Zoho Desk

  • Their API is limited and there are many things you can't do.
  • Their search API is not on real time. If you wanna automate real time things, you can't.
Miguel Useche profile photo

Alternatives Considered

Zoho Desk

Zoho Desk comes at a better price, and it offers integration with other Zoho applications so you can keep your information in a single place. Their support is good and will guide you through many things. Also their API is similar to other Zoho platforms, so employees can already be familiar with the technology
Their mobile app lets you work from any place and be informed about organization's tasks and communications.
Miguel Useche profile photo

Return on Investment

Zoho Desk

  • Lost customer messages; need to exchange with the customer by a different way.
  • Migration from our previous tool was never achieved, losing some bits of information.
Julien Bras profile photo

Pricing Details

Zoho Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoho Desk Editions & Modules

Zoho Desk
Edition
Free
$0
Professional
$122
Enterprise
$252
2. per user
Additional Pricing Details

Add comparison