Name: Provectus
Author: Provectus IT Inc.

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

WebOps

Development

Business Intelligence (BI)

Collaboration

Visual Collaboration

VoIP

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

API Management

App Development

Browser

Cloud Storage

Component Content Management

Data Observability

Enterprise Architecture Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

MLOps

Network Access Control (NAC)

Network Performance Monitoring

Remote Support

Requirements Management

Security Awareness Training

Session Border Controllers

Voice Recognition

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Content Marketing

Digital Signage

Direct Mail Automation

Email Management

Email Marketing

Event Registration

Marketing Automation

Marketing Resource Management

Online Reputation Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Business Caller ID

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

Sales

Data Loss Prevention

Insider Risk Management

Security

Commercial Drone

Construction Accounting

HIPAA Compliance

Multiple Listing Service (MLS)

Smart Cities

Utilities

Vertical-Specific

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The Customer Retention Optimization solution offered by Provectus aims to improve customer retention and increase customer lifetime value through personalized recommendations, predictive analytics, and re-engagement strategies. According to the vendor, this solution is suitable for small to large enterprises in various industries, including marketing, product management, customer relations, subscription-based businesses, retail, eCommerce, and banking, financial services, and insurance (BFSI) organizations.

**Key Features**

**Personalized Recommendation Engine**: According to the vendor, this feature allows businesses to provide personalized product or service recommendations based on customer preferences, browsing history, and purchase behavior, potentially increasing repeat purchases.

**Next Best Action Engine**: The Next Best Action Engine suggests appropriate actions or offers to optimize customer engagement and drive desired outcomes such as upsells, cross-sells, or retention initiatives, as claimed by the vendor.

**Churn Prediction Engine**: The vendor states that this engine analyzes historical customer data and behavior patterns to predict customers at risk of churning, enabling businesses to implement targeted retention strategies proactively.

**Re-engagement Engine**: According to the vendor, the Re-engagement Engine identifies dormant or inactive customers and triggers personalized campaigns or communications to re-engage them, potentially leading to renewed purchases.

**UX/UI Optimization**: The vendor claims that this feature focuses on enhancing the user experience (UX) and user interface (UI) of a company's website or application, aiming to improve customer satisfaction and engagement.

**Scalable to accommodate a large inventory of products/services**: According to the vendor, the Customer Retention Optimization solution is designed to handle a wide range of products or services, ensuring scalability and flexibility for businesses with extensive inventories.

**Seamless integration with CRM systems**: The vendor asserts that this feature allows for smooth integration with existing Customer Relationship Management (CRM) systems, enabling businesses to leverage their customer data for retention optimization efforts.

**Predict customer churn and increase customer retention rate**: The vendor claims that by leveraging advanced analytics and predictive modeling, this feature helps businesses identify customers likely to churn and implement targeted strategies to retain them, ultimately increasing overall customer retention rates.

**Improve customer satisfaction and increase customer lifetime value (LTV)**: According to the vendor, this solution aims to enhance customer satisfaction and increase their lifetime value by providing personalized recommendations, optimizing engagement, and re-engaging dormant customers.


Provectus is an artificial intelligence consultancy that brings machine learning architecture to existing infrastructures.

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Provectus is an Artificial Intelligence consultancy and solutions provider helping businesses achieve their objectives through AI.

Provectus IT Inc.

AIOps Features

Streamline and automate workflows with these features and capabilities.

Monitoring and Alerting

The tool provides real-time monitoring of IT infrastructure and applications, and prioritizes alerts to users when there are anomalies or issues detected.

Performance Analytics

The tool analyzes historical performance data to provide insights and recommendations for optimizing system performance and resource allocation.

Incident Management

The tool helps manage and track incidents by providing a centralized platform for logging, notifying, and resolving incidents.

Service Desk Integration

The tool integrates with service desk platforms to streamline and automate the incident management process.

Root Cause Analysis

The tool automatically identifies the root cause of incidents or performance issues by analyzing various data sources and correlating events.

Capacity Planning Tool

The tool predicts future resource utilization and helps IT teams plan for capacity upgrades or adjustments to avoid performance issues.

Configuration and Change Management

The tool tracks and manages configuration changes across IT infrastructure and applications to ensure system stability and compliance.

Automated Remediation

The tool automatically resolves known issues or takes corrective actions based on predefined policies and rules.

Collaboration and Communication

The tool provides features for collaboration and communication among IT teams, such as chat, ticket commenting, and shared dashboards.

Threat Intelligence

The tool can leverage external libraries of known issues, best practices, and troubleshooting guides to support IT teams in problem-solving and decision-making.

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Overview

What is Provectus?