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AnyDesk

Score8.3 out of 10

297 Reviews and Ratings

What is AnyDesk?

AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.

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Categories & Use Cases

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AnyDesk Key Features

Learn about the best (and worst!) features AnyDesk has to offer, as determined by TrustRadius' reviewers.
Based on 297 ratings of AnyDesk's features
View all AnyDesk features

Top Performing Features

  • Screen sharing

    Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

    Category average: 9.3

  • File transfer

    Securely exchange files with remote computer without having to use email or FTP.

    Category average: 8.4

  • Secure remote access with Smart Card authentication

    Establish secure remote connection via Smart Card authentication and Smart Card logon.

    Category average: 7.4

Areas for Improvement

  • Initiate remote control from mobile

    Mobile application for remote controlling computers from mobile device (iOS, Android)

    Category average: 7

  • Annotations

    Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

    Category average: 7.7

  • Access to sleeping/powered-off computers

    Remote access and troubleshooting of out-of-band computers.

    Category average: 6.5

Who Buys & Uses AnyDesk

AnyDesk Reviews

What users are saying about AnyDesk.
View all AnyDesk reviews

Pros

  • Effective and user-friendly remote connection capabilities
  • Seamless file sharing functionality
  • Reliable performance in low-bandwidth environments

Cons

  • Challenges with multi-monitor support
  • Inconsistent connection stability and quality, especially with weak internet
  • User interface could be more intuitive and less complex

AnyDesk Review

Incentivized
Jawad Moustadif Elvis
IT Helpdesk Administrator in Information Technology at École d’Ingénieurs du Littoral Côte d’Opale (11-50 employees)

Use Cases and Deployment Scope

Throughout my IT job experience, during Covid AnyDesk proved to be an invaluable tool for my main work.My work mainly centers around that making sure all students,staff and faculty members at our institution are well technically supported and they can be able to use our systems without experiencing any challenge .During Covid our institution changed to remote learning and working all at one ,this tool made my work exemplary easy by allowing me continue offering support to everyone without having any in person interaction. I was able to solve challenges like for students having difficulties in accessing online learning systems ,setting up remote teaching tools on lecturers working stations instantly from my comfort home. Also I was able to keep our team working ,I used it to offer guidance to those junior teams who needed help and showed them how to solve them which helped alot to keep our operations running effectively .

Pros

  • Remote access and remote control
  • Supports file transfer ,chat and hotkeys
  • Easy to use and access from anywhere
  • Has an affordable single user business plan
  • Enables wake-on-LAN feature
  • Reliable speed and stability even with slower internet connection

Cons

  • Occasionally slow down during very large data transfers
  • Improvement on having built integration with more cloud storage apps

Return on Investment

  • Enhances efficient and smooth remote access with quick and secure connection
  • Helps us to offer technical support remotely without needing one to be physically present which saves time and cost
  • Facilitate seamless collaboration across different locations
  • Allow faster problems resolution since our IT is able to resolve technical issues quickly without any downtime

Usability

Alternatives Considered

TeamViewer

Other Software Used

Freshdesk, Slack, Microsoft Defender for Endpoint

AnyDesk user from 12 yr in MNC.

Incentivized
Verified User
Team Lead in Customer Service (1001-5000 employees)

Use Cases and Deployment Scope

We utilize AnyDesk in our tech support department to provide remote access and resolve customer issues. In situations where the user is not technically strong, AnyDesk has also played a role. It is also easier to transfer data quickly through this tool. We didn't need any major setup in a situation where we were stuck. Within a few minutes, it is ready to use.

Pros

  • User friendly to connect remote desktop.
  • User friendly data sharing.
  • Not a heavy software.
  • Quick to setup and start within few min.

Cons

  • As of now its doing good. may be multi-user remote sessions to work upon.
  • As such no any additional point i can see which need to improve.
  • May be appearance wise there is scope to make it more eye cache.

Return on Investment

  • This helped us resolve the issues remotely, saving the cost of an FSE visit and maintaining uptime.
  • Simple and lighter version helped to use this at any customer site.
  • Without much training, it can be used anywhere. We can guide customers in the remote areas to quickly connect.

Usability

Alternatives Considered

BeyondTrust Remote Support

Other Software Used

Microsoft Power BI, BeyondTrust Remote Support, Salesforce CRM Analytics

Reliable cross-platform remote access without much overhead.

Verified User
Team Lead in Research & Development (11-50 employees)

Use Cases and Deployment Scope

We use AnyDesk daily as our primary remote access tool to connect to our systems and workstations. Our team relies on it when working from home or traveling. We use unattended access to connect to our servers and workstations when no one is on-site; we also use it to transfer files between our local and remote devices.

Pros

  • The connection speed.
  • Lightweight and fast to start.
  • Cross-platform support.
  • Unattended access.

Cons

  • Mobile experience.
  • IT Service management Integrations.
  • Plan and pricing complexity.

Return on Investment

  • Staff can reach their office systems remotely, so work continues uninterrupted.
  • Being able to access and troubleshoot systems remotely means fewer trips to physical locations and faster response times.
  • AnyDesk delivers at a convenient price point.

Usability

Alternatives Considered

Jump Desktop, Microsoft Remote Desktop Connection Manager (RDCMan) and TeamViewer

Other Software Used

PyCharm, Grammarly, Google Drive

AnyDesk, your best option for remote access

Incentivized
Alex Guerrero
Ingeniería in Engineering at SICAR PUNTO DE VENTA (51-200 employees)

Use Cases and Deployment Scope

One of the best tools for providing remote technical support to clients, this software is widely used in the company because it allows us to provide remote assistance and resolve work-related issues, improving the quality of service and delivering practical solutions.

De las mejores herramientas para brindar soporte técnico remoto a los clientes, es un software muy utilizado en la empresa ya que nos permite poder asistir de manera remota y poder resolver las problemáticas dentro de mi trabajo permitiendo mejorar la calidad de atención y brindar de manera práctica la solución

Pros

  • Very easy to use
  • It allows you to control the flow by creating a list of recent connections, as well as saving frequently used connections or saving them as favorites
  • It also allows you to share files and resources between the remote computer and your computer, and vice versa
  • muy fácil de utilizar
  • te permite tener el control del flujo creando una lista de conexiones recientes así como para guardar las conexiones más usadas o guardar como favoritos
  • te permite adicionalmente poder compartir archivos y recursos entre el equipo remoto hacia tu equipo y viceversa

Cons

  • It would be better if it allowed linking multiple devices simultaneously through multiple tabs
  • It's complicated to have to wait for permission to be granted again after the connection is lost; ideally, it would allow quick reconnection when you were recently connected to the client
  • Sometimes it doesn't allow you to manipulate the equipment; you have to wait for them to accept the extended rights permission, and sometimes that part is complicated for clients
  • Estaría mejor si permitiera poder enlazar a varios equipo simultáneos por varias pestañas
  • Es algo complicado que cuando se pierda la conexión, volver a esperar que acepten el permiso de nuevo lo ideal sería permitir enlazar rápidamente cuando recientemente estabas conectado con el cliente
  • En ocasiones no permite manipular el equipo, tienes que esperar que acepten el permiso de derechos ampliados y en ocasiones a los clientes se les complica esa parte

Return on Investment

  • It is currently the best alternative for remote assistance
  • The best option because it allows multi-platform connection between different operating systems, guaranteeing remote assistance to any type of client
  • The best integration to provide technical support, meeting your needs
  • Es la mejor alternativa para asistencia remota actualmente
  • La mejor opción ya que permite conexión multiplataforma entre distintos Sistemas Operativos, permitiendo garantizar la asistencia remota a cualquier tipo de cliente
  • La mejor integración para brindar soporte técnico atendiendo las necesidades

Usability

Alternatives Considered

TeamViewer, SupRemo and Chrome Remote Desktop

Other Software Used

TeamViewer, SupRemo, Chrome Remote Desktop

AnyDesk A Free Easy to use Cross-Platform Remote Access Software

Incentivized
Awais Naseer
HelpDesk Engineer in Information Technology at CorePath Laboratories (51-200 employees)

Use Cases and Deployment Scope

AnyDesk is used for remotely accessing the computers either for accessing on-site business equipment to enable remote work for employees or to troubleshoot tech issues. AnyDesk can help business save high IT support platforms cost by enabling secure remote access to machines across multiple sites. My use case includes remote access for technical support for end users and managing cross site servers.

Pros

  • Works well even if the network becomes sluggish
  • Cross platform support. I can be used on mobile as well. Certainly helps a lot if I am travelling and not near my laptop/PC
  • File sharing

Cons

  • If remote computer has dual monitor setup, we have to switch between monitors manually. there should be an option to view both screens
  • The GUI should be able to handle multiple tabs instead of opening separate window for each instance
  • lacks ability to view remote system info like uptime, IP address, hostname etc

Return on Investment

  • Reduce licensing overhead
  • We use AnyDesk for both on-site or remote employees at our office.
  • Session recorder can help log what was done during the remote session.
  • Remote employees and customers are able to get efficient assistance on the go which saves time to travel or to explain over the call

Usability

Alternatives Considered

Microsoft Teams, TeamViewer, Splashtop, Remote Desktop Services, RealVNC Connect and Remote Utilities

Other Software Used

Splashtop, Microsoft Remote Desktop Connection Manager (RDCMan), TeamViewer

AnyDesk Alternatives

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