Best Remote Desktop Tool
Updated December 05, 2025

Best Remote Desktop Tool

Sharif Shibly Sadique | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AnyDesk

We have clients in UAE and we provide tech support to them from Bangladesh with the help of AnyDesk. We remotely support the technical issues of a large client in UAE and solve their tech issues over the internet. This is a ticket based system and the client has ove 800 employees distributed all over UAE with laptops and PCs. For any tech issue in those devices, we support remotely.

Pros

  • Access to any PC, laptop or server from remote location
  • Logging in remotely from a mobile device to a PC/Laptop while on the road.
  • Works well in low bandwidth.
  • Keeps log record of login sessions.
  • Shares alert on system downtime.

Cons

  • The video compression tool can be better to support low internet bandwidth.
  • The UX/UI can be better.
  • There can be more DIY tutorials for new users.
  • The session login can be simplified.
  • Can have 2-factor authentications with known authenticators.
  • we have three major clients in UAE who gives about 25% revenue of our company and we use AnyDesk for them
  • We can provide like first-person support to UAE from Bangladesh with AnyDesk
  • We use AnyDesk both internally and externally at our office. For clients as well for access to office servers remotely.
  • The management dashboard ensures that our servers are always up and running. It generates alarms if something is off.
The management dashboard is really helpful. The alarm panel and flag system is very good. Easy to use tools and tutorials make the app very handy. the UX/UI can be better but it's user-friendly and anyone can use the app from the scratch without any guidance. Overall, the app is a handy tool for remote connection to laptops/PCs.

Do you think AnyDesk delivers good value for the price?

Yes

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

Yes

Did implementation of AnyDesk go as expected?

Yes

Would you buy AnyDesk again?

Yes

Microsoft Remote Desktop Connection Manager (RDCMan), Chrome Remote Desktop
This is a tool that practically solves problems of clients. For any remote desktop connection, this is the most reliable tool compared to any product from Microsoft or Google. This tool have so many advanced features that remote login becomes very easy and handy. The only drawback I feel is the lack of security measures that can be intensified with 2-factor authentication.

AnyDesk Feature Ratings

Remote Administration
9.5
Screen sharing
10
File transfer
10
Instant message
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
7
Session record
10
Annotations
7
Multi-platform remote control
10

Using AnyDesk

25 - Our technical support team provides support to multiple companies in UAE where we are the back-office for technical support for the executives and sales team at the front office of Dubai for some real-estate agents. Any issue with their laptops or computers, out team provides instant support through AnyDesk. The team works for this technical support 24/7 on a roster basis, ensuring that the client(s) are getting uninterrupted service from our tech hub.
5 - We have 5 people working as in-house who works for technical support through AnyDesk for any office employee or consultant who takes laptop/PC from our office. The main purpose of this team is to make sure that the people of our office are always connected through their laptops/devices and can have direct access to our sales servers as well as technical servers (for tech and IT team only). We have certified network administrators (2) and 3 executives under them to carry out this team.
  • We support international clients as a tech support company and ensure that their employees have uninterrupted service with their tech gadgets
  • Our in-house tech team also provides similar type of support to our in-house sales and business team
  • AnyDesk is used by our IT and tech team during working from home; they access the servers at our HQ through AnyDesk
  • Most of the patch updates for our in-house softwares are done through AnyDesk
  • Our tech team has developed a formal conversation method via the chat/messenging option of AnyDesk
  • Some lost devices were locked completely through AnyDesk for the safety of data
  • AnyDesk sessions are used to compare different OS performances over remote support
  • We have used AnyDesk while traveling via bus and train
  • We have used AnyDesk in remote, low bandwidth areas to provide tech support
  • Sales team tracking
  • Vulnerability checkup during remote access
  • Quality matrix development for local and remote tech support
This is the best remote access tool to any pc/laptop/desktop. We can make sure that we are 24/7 monitored, connected and if any technical problem arises, there can be a solution remotely with the help of AnyDesk. As AnyDesk has a remote access tool, it is easy to show clients how to do simple technical tasks on their remote pc/laptop just by loggin in from abroad.

Evaluating AnyDesk and Competitors

Yes - We were using CRD (chrome remote desktop and AnyDesk is a far better option for remote desktop management solutions with its dashboard, ease of use, UX/UI, reporting tools, session tools and support. CRD is a basic tool for remote desktop support but AnyDesk has far better features and support compared to CRD.
  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
The easy of use was the most important feature for choosing AnyDesk on top of CRD and similar products. We had to recruit 20+ new engineers to support remote clients and we needed to make sure that the new recruits learn the remote access and use of the tool very quickly. the user-friendly UX/UI of AnyDesk was the perfect tool for this.
The evaluation and selection process will remain the same from my side. I liked the AnyDesk more compared to any other remote desktop connection software and we have used more than 5 softwares of this sort. Therefore, we are more than sure that AnyDesk is the best one for our need.

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