Item: AnyDesk
Rating: 10
Author: Awais Naseer

Overall Satisfaction with AnyDesk

Use Cases and Deployment Scope

AnyDesk is used for remotely accessing the computers either for accessing on-site business equipment to enable remote work for employees or to troubleshoot tech issues. AnyDesk can help business save high IT support platforms cost by enabling secure remote access to machines across multiple sites. My use case includes remote access for technical support for end users and managing cross site servers.

Pros and Cons

Pros

Works well even if the network becomes sluggish
Cross platform support. I can be used on mobile as well. Certainly helps a lot if I am travelling and not near my laptop/PC
File sharing

Cons

If remote computer has dual monitor setup, we have to switch between monitors manually. there should be an option to view both screens
The GUI should be able to handle multiple tabs instead of opening separate window for each instance
lacks ability to view remote system info like uptime, IP address, hostname etc

Return on Investment

Reduce licensing overhead
We use AnyDesk for both on-site or remote employees at our office.
Session recorder can help log what was done during the remote session.
Remote employees and customers are able to get efficient assistance on the go which saves time to travel or to explain over the call

Usability

The interface is pretty simple and anyone can use the app without any technical info. I am using this software on daily basics to remoting in to assist with issues. Its quick, easy and fast.

Alternatives Considered

Microsoft Teams, TeamViewer, Splashtop, Remote Desktop Services, RealVNC Connect and Remote Utilities

It is incredibly easy to download and run and most of all its free.
It can be downloaded on multiple platforms and I can help my co-workers without worrying about cross platform compatibility.

Key Insights

Do you think AnyDesk delivers good value for the price?

Not sure

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AnyDesk go as expected?

Yes

Would you buy AnyDesk again?

Yes

Other Software Used

Splashtop, Microsoft Remote Desktop Connection Manager (RDCMan), TeamViewer

Likelihood to Recommend

> AnyDesk is ideal for troubleshooting issues on user machines and it easy for non-technical users to download and install.
> Great for remote employees who need to access their office workstation.
> Works well even with moderate internet connections.
> Perfect for quick, ad-hoc sessions without installing the client.

It is less appropriate if you need integrated file sharing, video conferencing and multi-user sessions for collaborations.

AnyDesk Feature Ratings

Comments

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AnyDesk A Free Easy to use Cross-Platform Remote Access Software